. Active Directory . SharePoint . Security . Office 365. 8x8 virtual Phone. ShoreTel. Samsung Knox . Project Management. Server Backup. Windows patch management and Image

Active Directory - Created, disabled, email distribution, unlocked, and rested accounts.Office 360 - Created, disabled, email distribution, and licensed account.SCCM R2 2012 - Imaged & deployed image and application.Citrix Support - Unlocked and restrf account.Hyper-V Repaired desktop and laptopsAvaya software – city Administration, soft phone, and CMS supervisor.Managed Engine Service Desk Plus - Opened, updated and closed support tickets and triaged requests to ensure accurate transfers and escalation. Tracked open tickets and monitored ticket progress, and closed ticket items when problems was resolved.Managed a high volume technical call center environment by providing end user phone support in troubleshooting software and hardware problem. Also provided support for IPhone & IPad, HSP, Office 2010, and Mobile Iron.Received, prioritized, documented and actively resolved end user requests. Answered calls or e-mail contacts within the required service level time frame.

• Active Directory• Opening, updating and closing support tickets in Heat ticketing service , as well as first level triaging and resolution of support requests• High volume technical call center environment providing end user phone support in troubleshooting software and hardware problem• Receive, prioritize, document and actively resolve end user requests• Answer calls or e-mail contacts within the required service level time frame• Triage requests to ensure accurate transfers and escalation• Track open tickets and monitor ticket progress and close ticket items when problems are resolved.

A 6 month contract with the vitamin shoppe • Active Directory• Opening, updating and closing support tickets in Heat ticketing service , as well as first level triaging and resolution of support requests• High volume technical call center environment providing end user phone support in troubleshooting software and hardware problem• Receive, prioritize, document and actively resolve end user requests• Answer calls or e-mail contacts within the required service level time frame• Triage requests to ensure accurate transfers and escalation• Track open tickets and monitor ticket progress and close ticket items when problems are resolved.

Dell / WellfargoA 5 day migration project. day 2 and 3 Hardware support, day 4 and 5 software support • Backup old workstation• Replace hardware• Restore user document in to the new workstation. • made sure that all of the required software was install.• ran outlook and let it cache over night.• add and test printer/scanner• instruct the user how to change there password.• instruct the user on how to use outlook 2010• by adding the printer tab, rules, share calendar and folder

• I worked on the Aero 34 project with DISYS and COMPCUM.• Install and replace desktop, printer, UPS, server, and NAS cloud device.• Return back old server, printer, and UPS.• Make sure that the user files was succefuly restore to their new working station.• Make sure that the user printer / or scanner was working properly.• schedule FEDEX pick up for the old equipment • backup the files from the old server to the new NAS cloud device

• Loads, unloads and delivers guest baggage in a courteous, helpful manner.• Delivers messages and requested supplies to guestrooms in a friendly, courteous manner to ensure guest satisfaction.• Assists in the security of the property including guests, employees, equipment and vehicles.• Cuts and trims grass and shovels snow.• Assists in keeping the parking lot clean and free of hazards.• Transports small equipment or tools between departments.• Transports customers as requested using company vehicles and obeying traffic laws.• Assists in setting up and cleaning up tables and chairs in banquet and meeting rooms.• May clean rooms or public areas as needed, including emptying wastebaskets and ashtrays and transporting trash and waste to disposal area, replenishing supplies in restrooms, delivering linen and replacing light bulbs.

• Desktop Support Analyst, responsible for 2nd level support providing on-site troubleshooting, problem diagnosis and resolution, and general technical support for all of our customers at assigned locations Provide technical support including installation, deployment and maintenance of company PC, laptops and LAN hardware, software, scanner, printer problems and various peripherals including air cards, blackberry devices• Perform monthly updates of Microsoft security patches, anti-virus signature file and other software/application updates • Frequently work with Mobile Data Terminals (MDT) - Client Toughbook including setup, updates and periodic maintenance. • Handle disposals of all computing equipment that has become obsolete or unusable. • Monitor and take action on Policed Reports generated by Microsoft SMS, which feeds our Tech Support Dashboard. • Work with technical groups during deployment of routers, switches, servers, and new technologies as we incorporate them into our environment • Significant contact with users on daily basis including employees in all levels • Manage and respond to customer calls via Helpdesk ticketing system • Will work as part of a group that deploys, upgrades, and supports the workstations, applications, and associated LAN equipment • Ensure that safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations.

• Maintain a high level of cleanliness in assigned areas.• Participate in staff selection process. Interview candidates as needed. Schedule days off, holidays, and vacations, ensuring that facility’s needs are met in accordance with hours and position control.• Plan and coordinate project work to ensure that proper frequencies are maintained.• Ensure that staff receives proper orientation, initial training, and ongoing education.• Proactive approach to identifying and correcting facility quality assurance concerns. Timely follow-up is required.• Attend and participate in departmental staff meetings on a scheduled basis. Attend ongoing staff development and training courses as offered by company and facility.• Provide and monitor individual guidance and motivation to associates to enable each one to perform to his/her fullest potential.• Discipline associates when necessary according to progressive disciplinary guidelines.• Keep records and appropriate log books current and maintain all necessary documentation. Monitor service binders in assigned areas on a daily basis taking appropriate action to client concerns/comments.• Participate in facility Quality Assurance Program as required. Ensure high quality percentage of clean is maintained in areas of assignment. Perform Quality Assurance Inspections as assigned.• Assign equipment to staff. Monitor daily equipment use, cleaning and maintenance.• Ensure that all equipment is clean and professional in appearance at all times.• Prepare associate disciplinary and variance reports and conduct follow-up investigation as needed, reporting findings to appropriate assistant director.• Prepare disciplinary action notices and conduct follow-up as required. Conduct disciplinary meetings with associates with guidance from appropriate assistant director.• Respond to concerns and requests with a sense of urgency and take necessary corrective action including timely follow-up.

• Maintain and monitor network multi-interface systems.• Maintain and manage network printer queues.• Assist and troubleshoot client/server-side problems.• Monitor and record logistical system operations.• Patch network cable• Provide technical support and assistance to resolve application compatibility and integration issues • Assist in migrating user files, settings and personal preferences• Coordinate and conduct physical deployment of laptops / Desktops• Record, track and document the helpdesk request problem-solving process • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications

Manage the maintenance staff in a 500 bed NYC-metro hospital.Responsible for hospital cleaning solutions.Safety Representative.Maintain accredited quality service.Provide special needs training to existing staff to insure patient safety.Implement training course for new recruits.

Maintain and monitor network multi-interface systems.Maintain and manage network printer queues.Assist and troubleshoot client/server-side problems.Monitor and record logistical system operations.Performs key data entryconsole operationshardware install/replacementhardware and software error failure assessmentconsole operationclerical tasks and Help Desk functions