•Troubleshooted desktop hardware and software problems which includes installing, maintaining, and repairing desktop and server hardware and software. •Administered users and groups through Microsoft’s AD Services, Exchange Server, Soft-Phone VoIP, door access control, Huddle, SharePoint, Salesforce, Blue-jeans, GoToMeeting, and Spiceworks.•Provided customer support to both internal Lavastorm employees and customers on Lavastorm's Analytics Engine•Documented problems through Jira and created solutions for other colleagues to utilize on Salesforce, Confluence, and Huddle while also utilize Spiceworks as a ticket tracking system.

•Solely translated and taught as a boot-camp course trainer in Madrid, Spain providing an extensive overview of Lavastorm's Analytic's Engine through the Professional Services team.•Provided customer support to both internal Lavastorm employees and customers on Lavastorm's Analytics Engine•Created an ecommerce subscription service with the use of Avangate along with lead HTML/CSS web pages in WordPress for Lavastorm for Qlik and Tableau Products. •Facilitated the process of finding, triaging, and resolving product functionality issues between Support and Engineering departments in a Scrum environment.

•Maintained program and non-program laptops through anti-virus, malware, junkware, and spyware scans along with data backup and reimaging for Windows 7 & 8 operating systems.•Documented all service repairs performed on program and non-program laptops using the MCLA Help Desk Tools detailed tracking ticket system.

•Supported lab software applications, hardware, and MCLANET account activation and management. •Maintained and monitor security of all lab equipment, including printers, laptops, and projectors while also enforce proper lab usage. •Submitted detailed trouble tickets when required.

•Employed by a federally funded TRiO Program called the Individual Enrichment Summer Seminar.•Tutored for a Computing and Communications course focusing on Microsoft Office lead by an MCLA college professor. •Documented all class content and student participation to the professor for assessment and recommendations.•Supervise evening structured study and provide extra help in course related content. •Enhance self-confidence, self-image, and academic performance of students through counseling.

•Employed by Harvard University but worked for Brigham & Women’s Hospitals DGAP - Developmental Genome Anatomy Project.•Created a program in Visual Basic called BOSToNv2 which can draw individual chromosomes or derived non-balanced chromosomal translocations with both the viewing choices of homologous views and karyotype views.•Attended weekly lab meetings which included formal presentations by the lab researchers and interns on their current research and projects. Attended Broad Institute Lectures at MIT for supplemental understanding of research in genetics.