Responsible for overseeing daily operations, this includes ensuring adherence to safety and security protocols. Responsible for recruiting, training, coaching and supervising office and warehouse associates. Achieve administrative excellence, through smooth processes, accurate documentation, and effective support for day-to-day operations. Handle report creation, record-keeping, document preparation, invoice processing, and technical support.Provides excellent service to internal and external customers.Manage the day-to-day communication between assigned customers and the internal teams: (Purchasing, Quality, Finance, Operations, Receiving and Shipping Departments).Responsible for receiving, researching, and answering customer complaints-coordinate the complaint with sales, department managers, Quality Control, warehouse, and/or accounting department.Assist with scheduling to ensure all shifts are covered.Develop and maintain relationships with suppliers to ensure timely delivery of parts.Responsible for coordinating shipping and receiving activities for incoming or outgoing parts.Meet deadlines and company standards, by developing work schedules, allocate tasks, and monitor personnel performance. This fosters productivity and efficiency, leading to streamlined operations and improved performance.Conduct regular assessments to minimize risk and improve standards.Liaise with external agencies, such as OSHA, Airport Authorities, Local Police Stations to ensure compliance and address any issues.

Ensure financial efficiency, compliance with regulations, and consistency in operations, through the control of budgets, monitor expenses, and document processes. Additionally, develop and implement policies, protocols, and procedures. Responsible for recruiting, training, coaching, and supervising 9 Front desk associates and 12 security officers for a 24/7, 365 smooth daily operation.Achieve administrative excellence, through smooth processes, accurate documentation, and effective support for day-to-day operations. Handle report creation, record-keeping, document preparation, invoice processing, and technical support.Meet deadlines and company standards, by developing work schedules, allocate tasks, and monitor personnel performance. This fosters productivity and efficiency, leading to streamlined operations and improved performance.Promote synergy between departments to determine and execute operational needs, by fostering communication, and cross-department collaboration.Reduce security risks, maintain operational continuity and ensure a secure working environment, by surveillance management. Manage CCTV and access systems, schedule surveillance equipment maintenance, and facilitate timely repairs.

Supervise and coordinate warehouse staff to optimize the receiving, distributing, and shipping of aircraft parts, exceeding customer expectations. Ensure productivity and cost-efficiency while maintaining quality control and efficient storage, resulting in improved customer satisfaction and reduced operational costs. Responsible for quality control, assurance and inspections.Reduced costs for warehouse and office supplies, by negotiating local pricing with suppliers, resulting in cost savings compared to corporate pricing. This promoted financial efficiency and supported overall profitability, while maintaining high service standards.Ensured accurate inventory management, reduced errors, and enhanced operational efficiency by overseeing overall operations, including tracking, tracing, and proof of delivery of customers' freight. Maintained adequate inventory levels, conducted quality control inspections, and updated orders efficiently.Optimized Logistics Coordination: Interfaced and negotiated with airlines to ensure service and rate level commitments, facilitating smooth importation and exportation of aircraft parts. Compliance with import and export regulations ensured regulatory adherence and minimized risks associated with transportation, including Hazardous materials, to meet FAA, TSA, Customs and Federal Regulations.Engaged in sales activities and special projects, negotiating favorable terms with vendors and suppliers, for an efficient supply chain management, ultimately driving revenue growth and managing relationships with airlines and express delivery companies (UPS, Fed-Ex, DHL) and trucking companiesEstablished, managed and maintained excellent levels of service and problem-solving skills to ensure full customer satisfaction, educating customers on pricing and available programs.

Conducted and assisted DGF Regional Security Manager in security investigations, ensuring thorough documentation and adherence to protocols. Established personal contacts with local law enforcement agencies and cargo theft task forces, enhancing security measures and response capabilities. Responsible for DGF account and security personnel 24/7. Performed Airline Audits.Enhanced customer satisfaction and strengthened business relations, by monitoring special accounts and ensuring efficient handling and meeting specific customer requirements. (Intel, AMD, HTS, Panasonic, Sony, Brightstar and PfizerContributed to a positive company image, fostering positive relationships and providing high-quality customer service to internal and external clients.Identified root causes of security breaches and ethical issues, by thorough investigation and documentation of all incidents involving the facility, employees, visitors, or contractors, providing recommendations for risk mitigation and operational improvement.Efficient Operations Supervision: Supervise security personnel, including training on TSA regulations and accident prevention procedures. Maintain operational procedures and enforce security policies to ensure compliance and readiness for emergencies. Provide regular activity reports and support the development of site-specific post orders, optimizing security effectiveness.Supervised 2 Supervisors and 31 Security Officers and provided daily activity reports from each security shift supervisor. Trained security personnel in TSA regulations, accident prevention procedures, techniques and security awareness. Implemented ISMG Security policies as outlined by the handbooks and executive memos.