Juan M Aya Email and Phone Number

Strategy Development: Collaborating with senior management to define thebusiness intelligence strategy and goals aligned with the company's overallobjectives.Data Analysis and Reporting: Conducting in-depth analysis of complex datasets,identifying trends, patterns, and insights to support data-driven decision-making.Developing and delivering regular reports, dashboards, and visualizations to keystakeholders.Data Governance: Ensuring data quality, integrity, and consistency acrossvarious sources. Establishing and maintaining data governance policies,standards, and procedures to ensure data accuracy and security.Business Performance Monitoring: Tracking and monitoring key performanceindicators (KPIs) to assess business performance, identifying areas ofimprovement, and recommending strategies for optimization.Data Visualization: Designing and developing visually appealing and interactivedata visualizations utilizing Power BI toeffectively communicate complex data insights to non-technical stakeholders.

Team Leadership: Managing a team of customer care agents, providingguidance, coaching, and support. Allocating resources effectively and fosteringa collaborative and high-performing team environment.Collaboration and Stakeholder Management: Collaborating with cross-functionalteams, including executives, managers, and other departments, to understandtheir business needs and translate them into actionable insights. Building andmaintaining strong relationships with stakeholders to ensure the alignment ofbusiness intelligence initiatives with organizational objectives.Data Visualization: Designing and developing visually appealing and interactivedata visualizations within the CRM Hubspot.