Cloud Platform Engineer for Collaborative Bots that use speech recognition technologies, transcription, analytics, artificial intelligence, and machine learning, to assist human contact center agents in real-time.

DescriptionExperienced in seamlessly implementing Audiocodes solutions for various cloud voice services, including AT&T Cloud Voice, Live Cloud, and other aaS offerings. Proficient in end-to-end deployments, covering Analog/Digital Devices, Gateways, Session Border Controllers (On Premise, StandAlone, Virtual, AWS, Azure, Hybrid), VPNs, Internet to Teams/Microsoft Cloud, SIP, and TDM Carriers. Specialized in deploying Audiocodes SBCs for Microsoft Teams Direct Routing/LMO-MB-SBA, utilizing NOC platforms like OVOC, ARM, and UMP. Skilled in implementing Call Scoring Technologies for Call/Voice Security, incorporating Voice SPAM Filters from Pindrop, Mutare, SecureLogix, among others. Some Achievements: Successfully addressed critical audio issues in an AT&T Voice Cloud project, resolving a challenging situation caused by a firewall issue. Despite initial setbacks, ensured project completion within the tight timeline, maintaining customer loyalty. Orchestrated the migration of a Voice Mail System to the Teams Cloud for a government education customer, showcasing adaptability and problem-solving skills. Received positive feedback, leading to an expanded proposal for all educational institutions in the state of NY. Led a complex project for a major Latin American Food industry company, replacing the HQ Teams PBX. Despite a vague CSOW, clarified expectations and scope by creating a tailored checklist. Efficiently managed parallel tasks, detecting and overcoming roadblocks, resulting in a 50% reduction in project completion time. Served as the official translator in bilingual technical and administrative meetings. Proven ability to navigate challenging projects, ensuring optimal outcomes and client satisfaction. Open to new opportunities to leverage expertise in driving successful Audiocodes implementations

Project Management for deploying Virtualized Environments optimized for Real Time Communications:Inherited a overdue project with a plan with a lot of wrong assumptionsI put the House in Order, I found the relevant people for executing tasks, reuse the learn lessons in the next steps.I could reduce the implementation time from more than 12 months to less than 6 months while improving procedures and documentation.Deployment and administration of SIP trunks for more than 1000 concurrent callsI Received a big customer with tiny amount of calls.Take action on configuring a new platformbefore the project sip trunk with 74 calls in peak hours, now 777 calls in peak hoursManaged Voice Tech LeadI Received a chaotic ecosystem of partners.I Defined principles of governance, made Revision of SLAsSelected the best partners in each country and extend their coverage to other countriesthis improved quality of service for customers.Major Contact Center demanding resiliencyCustomer K demanded failover between two of its offices. The SBCs did not allow that, network failures drove to long interruptionsRedesign the data network and the voice networkWe could provide failover to customer with no investment from Voice (using the C4 SSW), and basic investment from network.Carrier ITX platform migration from discrete E1 Gateways to STM-1Company was upgrading its equipment in several countries, but was supported by vendors professionals services not in my assigned country Learn while doing. Contact the relevant people for solving the problem. The large base of ITX (80%) were migrated on time, and we setup a plan for migrating the remaining ones.

Delivery and Support of Voice and Video plataforms: Sip Trunks, Video conference as a Service, audio conference, Web meeting. Platforms: Broadsoft, AcmePacke (Oracle), Dialogic / Veraz, Sonus, Polycom.

Installation, Maintenance and support of Nice Call Recording SystemsSolutions for several business.Achievements: Oil and Gas Company Call Recording Platform Replacement. The Nice Recording system was integrated with Siemens, showing a lot of call recordings loss both for Oil Control and Financial Floor operations. Customer was very dissatisfied with the solution.We completely redesign the solution, participated in the deployment of infrastructure and configuration Before the project, call recording loss of more of 33% were not unusual, with commercial and legal implications. After the project, call loss kept under 1%

Avaya Professional Services Day 1 Consultant for Caribbean & Northern Cone Region – Contact Center (CC) line of solutions, focus on Call Recording Systems.Achievements: Enriching Experience with a Global Company with local and regional influence, acknowledgement of my roll between an established business processes with corporative customers.

I leaded the digital transformation of this company.How? Those days the adopted technology was TDM (digital and analog); IP telephony was still an exotic (complicated and expensive) thing. But I pushed from sales, design, implementation and support of Avaya IP office family of solution. Yes, release 4.0. We were pioneering the jump to VoIP.

Colombian Ecosystem of Development:Entrepreneurship, applied research, innovation, human talent development and business consolidationWith focus on IT and related industry, created by entrepreneurs, with more than 20 years of experience.

In this position I was able to face the real assembly of a FM Broadcast Station as designed on my degree work, comparing projected values with field measures, control and coordination of technicians, and other workers, and test the whole system of broadcast and studio.

This portal was pioneer in this kind of services in Colombia.Started from scratch to have a working service for offering to a traditional public.I gained a good confidence level regarding clients and visitors, kept the stability of the web site, both in service availability as well as in quality. I experienced to hire developers opportunely as company required, building collective knowledge for a work group.