• Responsible for all aspects of the JetBlue Experience, Customer Service and in-flight safety.• Anticipate for and provide Customer comfort; inform Customers of unexpected service, and inflight safety.• Knowledgeable on FAA and Inflight policies and procedure.• Respond and assist with safety and medical emergencies. • Implemented security procedures and the confirmation of safety measures together with cabin and crew members, performed security sweeps sporadically all through the flight

▪ Directly train and supervise approximately 10-15 Census Field Supervisors and approximately 3-5 clerks. ▪ Maintain effective public relations with the community within the office boundaries, such as the local news media, community leaders and organizations, and local government officials. ▪ Assure that specific levels of quality and progress of field operations are being met through analysis of various computer-generated reports and observation. Notable Accomplishment: Assist the oversight of the Northern Manhattan Office which hired over 1,700 Enumerators.

▪ Train and Supervise team of 15 Enumerators that were working on canvasing areas of NYC for the 2020 Census.▪ Data collection in a geography that may include some hard to count areas; ensuring that performance meets the standards and expectations set forth by the bureau.▪ Monitored team performance that includes on the job observations as well as of various performance metrics.Notable Accomplishment: Completed goals ahead of scheduled and was deployed to Maine to assist their operation.

• Provide stellar customer service to a diverse clientele.• Help Children and the elderly to embark and disembark by providing physical assistance. • Verify that passengers have complied with federal regulations prior to takeoffs and landings.• Serve food and beverages to passengers and performed refilling tasks.• Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.

• Create strategic partnerships with various organizations, securing crucial funding/services while raising visibility of sponsors• Collaborate with all departments involved in the execution and promotion of programmatic events• Oversee event specific projects including budget management, contracts/BEOs, transportation/lodging, celebrity communication, print/broadcast media, social media, staffing, security, production, and live entertainment• Coordinate and lead business meetings, fundraising events, and program activities: create and maintain production documents• Design collateral and manage production of printed materials and promotional tools• Liaise with partners, vendors, sponsors, and hospitality contacts• Coordinate all travel/lodging arrangements for President, Foundation staff, and special event staff; manage all group travel contracts, room blocks, and BEO’s• Manage all project components including budgets, sponsorship's, celebrities, contracts, media, auctions, evening programs, live entertainment/talent, staffing, scripts, production, vendors, gift bags, online registration, and decor• Coordinate and execute all logistics for program events: Jeter's Leaders Leadership Conferences, community service initiatives, annual Derek Jeter/Turn 2 Foundation Baseball Clinics and Holiday Express Events in New York City, West Michigan, and Tampa, Florida• Ensure social media platforms of Derek Jeter and the Turn 2 Foundation are updated in a timely fashion with new content related to Foundation fundraising efforts and programmatic happenings • Oversee the production of Foundation’s semi-annual magazine by creating original content, assisting in layout/design, copy editing, and oversee distribution• Oversee Foundation’s sponsor and celebrity database• Lead the re-design and re-launch of www.derekjeter.com in tandem with MLB.com• Create content for Derek Jeter's Facebook page, www.facebook.com/derekjeter, Instagram and Twitter, @JeterTurn2

• Strive so the Compensation team meets the established deadline for providing checks and detailed logs to Accounting for deposit into the company bank account. • Communicated barriers and problems to management that may prevent the Compensation team from meeting deadlines and compensating agents in a timely manner.• Respond to inquiries from financial advisors.• Oversees the timely and accurate payment of commissions to advisor• Maintain relationship management with NSCC/DTC and Pershing with regard to commissions

• Assisted in managing the Annual Historically Black Colleges and Universities Football Classic.• Nurtured relationships between the organizations that assisted the annual classic.• Led meetings with team members to analyze event results and discuss possible improvements for future events.• Developed a multifaceted customer directory using Microsoft Excel to improve creation and execution of numerous projects.

• Worked with management in order to sign athletes for product endorsement deals.• Assisted in product placement for some of our premier clients such as: The New York Yankees, Boston Red Sox, Eli Manning, and Paul Pierce. • Provided insight to management on products resulting in enhanced future initiatives.