Organization: Lutheran Community Services (Non-Profit)Key Responsibilities:General Ledger Update:-Spearheaded the migration and update of the general ledger to a cloud-based ERP system, reducing errors, streamlining processes, and connecting multiple cost centers and departments for enhanced data accessibility.-Led cross-functional teams in finance and IT to ensure seamless integration and alignment on project goals and timelines.ERP Implementation:-Directed the full lifecycle of a cloud-based ERP system implementation, resulting in improved workflow efficiency and enhanced cross-departmental communication.-Conducted thorough risk assessments and developed mitigation strategies to minimize project disruptions.Budgeting and Forecasting Software Implementation:-Led the deployment of a new cloud-based budgeting and forecasting tool, enabling the organization to generate comprehensive forecasts and reports for the first time.-Collaborated with stakeholders to ensure the tool’s seamless integration with the ERP system, vastly expanding the company’s financial planning capabilities.

()PROS adquired Everymundo and completed the merge in January 2024)-Managed the implementation and setup of content management systems (CMS) for major airlines, ensuring seamless integration between client systems and PROS platforms via APIs and other connections.-Led cross-functional teams from both client and internal sides, delivering all projects within deadlines and achieving high customer satisfaction through strong client relationships.-Conducted comprehensive training sessions for clients, enabling them to fully utilize CMS capabilities and achieve their desired outcomes, while also providing internal training for new hires and participating in the interview process.-Spearheaded the resolution of complex system integration challenges, coordinating with multiple teams to develop tailored solutions for connecting various internal and external systems, including booking agents.-Identified and reported critical development issues, ensuring timely resolution and successful project delivery.

-Became the subject matter expert on the External Implementation product, which involved integrating the company's solutions within client systems. Refined the process and trained internal teams to support clients with complex implementations.-Led multiple product delivery projects, ensuring on-time execution and high stakeholder satisfaction through careful planning, prioritization, and risk management.-Reduced delivery timelines by testing and refining an accelerated delivery process, cutting the implementation period from 4 months to 1 month, which significantly improved cash flow by enabling earlier payments.-Fostered a culture of continuous improvement by optimizing the product delivery process and providing valuable feedback to product owners on client user experience.

-Collaborated with Customer Performance and Software Development teams to streamline processes and ensure timely project delivery, leading to improved client satisfaction.-Played a key role in reducing time-to-delivery by contributing to process improvements that cut project timelines from months to weeks, accelerating revenue generation.-Coordinated closely with developers and DevOps teams to ensure seamless integration and execution of solutions, while providing ongoing feedback to product managers to enhance product features based on client needs.

-Provided technical support and installation assistance to end-users via phone, live chat, and email, ensuring high levels of customer satisfaction.-Guided customers in measuring signal strength and selecting the best cell phone boosters for their specific needs, contributing to improved customer outcomes and product fit.-Troubleshot installation issues, ensuring timely and effective solutions, and provided insights to improve both product performance and the website’s usability.

-Led the implementation of Odoo OpenERP in a conference center company, integrating modules for accounting, inventory, purchases, sales, CRM, and POS to streamline operations and improve data visibility.-Trained staff across multiple departments on system usage, ensuring smooth adoption and maximizing the software’s potential.-Conducted business process analysis for a lighting and equipment company, identifying inefficiencies and designing solutions for replication in Odoo OpenERP, improving internal operations and inventory management.

-Managed the development and deployment of Odoo OpenERP modules for shrimp farm operations, enhancing operational oversight and improving real-time data accuracy.-Led multiple Odoo ERP implementations for clients, providing tailored solutions to meet industry-specific needs and ensuring system scalability for future growth.-Collaborated with development teams to customize ERP modules, resulting in increased client satisfaction and improved process automation.

-Identified and qualified corporate sales leads through cold calling, significantly expanding the customer base and growing revenue potential.-Presented the Diners Club value proposition to high-level decision-makers, establishing strong relationships with corporate clients and driving new business.-Maintained close relationships with existing clients, providing ongoing support to ensure satisfaction and long-term engagement.

-Researched and identified new business opportunities, successfully expanding the customer base and increasing revenue streams.-Built and maintained relationships with both potential and existing clients, ensuring high levels of customer retention and satisfaction.-Collaborated with cross-functional teams to execute additional projects as assigned, contributing to the digital sales strategy and market penetration.

-Supervised the content displayed across multiple Mabe websites in the Americas, ensuring accuracy, consistency, and alignment with corporate branding.-Played a key role in the global redesign of Mabe’s websites, contributing to improved user experience and engagement across multiple markets.-Coordinated with regional teams to ensure timely updates to content, enhancing the overall effectiveness of the e-commerce platforms.