Juan Parada Email & Phone Number

Canberra, Australian Capital Territory, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Stock management and merchandising to optimize customer experience.Attending to customers and assisting them in fitting and purchase decisions. Completing purchases and managing the checkout. End of day processes to ensure till balanced. Ensuring the store is ready for the next day of trade by cleaning and replenishing stock.

Sydney, New South Wales, Australia

Responsible of management and control of agency suppliers.Setting up sales floor, prioritizing promotions and new products. Answering incoming calls to provide a fast and appropriate answer/solution to customers.

Bogota,D.C., Capital District, Colombia

Development of procedures and outputs that identified mistakes and non-conformity issues.Management and updating of the database of the victims registered in the governmental system.Assuring external and internal client requirements were met before, during and after in eachcustomer interaction with the agent. Guarantee the high quality of the operation and services aiming to the long-term success of thecampaign. Monitoring all operations that affect quality, supervising… Show more Development of procedures and outputs that identified mistakes and non-conformity issues.Management and updating of the database of the victims registered in the governmental system.Assuring external and internal client requirements were met before, during and after in eachcustomer interaction with the agent. Guarantee the high quality of the operation and services aiming to the long-term success of thecampaign. Monitoring all operations that affect quality, supervising and guiding quality assurance agentsand customer service representatives. Reporting all kind of factors that affect the quality of the service to ensure immediate action. Facilitating proactive solutions by collecting and analysing quality data. Keeping records of quality reports, statistical reviews and relevant documentation. Show less

Bogota,D.C., Capital District, Colombia

Management of quality assurance based on the standards and procedures established by the client.Evaluate adequacy of quality assurance standards. Document internal audits and other quality assurance activities.Investigate customer complaints and non-conformance issues. Analyse data to identify areas for improvement in the quality system.

Information Technology

Bachelor'S Degree, Network Security, Distinction

Diploma In Information Technology Networking

Certificate Iv In Information Technology Networking

Certificate Iii In Information, Digital Media And Technology

Bachelor'S Degree, Social Communication And Journalism