As a Quantum Technology Advocate for the Center for Quantum Networking, I spearhead the Quantum Networking Partner Program, integrating Quantum Key Distribution (QKD) within AWS. Driven by a network segmentation strategy, this initiative engages numerous partners and customers globally, aiming to advancing the integration of quantum security applications.As a Quantum Solutions Architect, I drove the adoption of quantum computing technologies, increasing adoption and engaging thousands of participants through workshops, webinars, and hackathons. I developed demand generation materials on advanced topics, leading to a significant boost in enterprise customer engagement and innovation on Amazon Braket.

As the Partner Solutions Architecture Manager in Americas for one of AWS's Global System Integrators, my team played a key role in expanding AWS's presence in uncharted territories. I developed a comprehensive training and certification curriculum in colaboration with our training team and external vendors. This initiative provided AWS training to a previously unseen number of employees across the US and South America, enabling us to exceed our annual certification targets. Under my technical leadership, our partner achieved a notable revenue growth in the region, thanks to a laser focus on large datacenter migrations and innovative IoT and ML solutions for key accounts. More specific details are available upon request.

This multifaceted role involved direct responsibility for the recruitment, professional growth, and performance of a team of Technical Account Managers. Conducted hundreds of interviews and served as an interviewer Bar Raiser for the wider organization. Successfully tripled the team size and opened a new site to address local market needs. Oversaw operational stability for numerous customers across various verticals, including finance and gaming, and acted as the escalation point for large-scale infrastructure events affecting many customers. Also responsible for business growth in Central Texas, which included qualifying and feeding the prospects pipeline, generating financial reports to support sales teams, and pitching the Enterprise Support service to customer executives. These activities resulted in substantial revenue growth for Enterprise Support in my area.More specific details available upon request.

As an Enterprise Support Manager, I led the Ireland Technical Account Manager (TAM) team, significantly increasing customer satisfaction and SLA compliance through strategic initiatives and effective performance management. I maintained low external attrition, promoted several Technical Account Managers, and achieved high employee satisfaction scores. I spearheaded the Technical Talent Development Initiative, developing Premium Support talent and transitioning them to the TAM role within EMEA, promoting multiple Cloud Support Engineers to TAM. This program has now scaled globally with dedicated headcount worldwide. Additionally, I drove business development efforts in the Nordics, securing long-term contracts with major clients and fostering substantial revenue growth and strategic partnerships.As a Technical Account Manager, I managed the largest accounts in EMEA, liaising with C-level executives and technical leaders. I actively participated on resolving complex technical issues derived from unique conditions of running workloads at scale, enhancing system reliability and efficiency. I also mapped hundreds of business workloads across dozens of customers into elastic compute environments, implementing distributed scaling and caching strategies to ensure high availability and performance.More specific details available upon request.