Directed the integration of a cutting-edge observability framework utilizing OpenTelemetry across essential infrastructure, enhancing the monitoring capabilities of onboard WiFi and IFE systems and streamlining interactions between edge servers, cloud services, and microservices architectures.Coordinated the development of a multimedia infrastructure designed to support dynamic, targeted advertising within in-flight entertainment systems, unlocking new revenue streams and enriching the passenger experience with personalized media content.Led the strategic transition of outdated ETL systems to Amazon Redshift for onboard digital offerings, facilitating scalable, efficient data processing and incorporating advanced predictive analytics into a real-time data streaming architecture.Served as the technical expert for the deployment of an automated system for analyzing and categorizing customer feedback using state-of-the-art LLM models and sentiment analysis, enabling the swift execution of tailored business responses to passenger concerns without the need for manual review.

Managed cross-functional teams of developers and data scientists to develop process optimization tools for internal business applications, overseeing approximately three concurrent projects to enhance operational efficiency.Spearheaded the creation of a predictive model that assesses the complexity of flight departure processes at various hubs, enabling frontline managers to dynamically allocate labor resources. This model provides 48-hour advance predictions, reducing reliance on experiential judgment and surpassing the performance of traditional heuristic systems.Oversaw the design and deployment of a machine learning engine for the automatic categorization of Maintenance Logs and Engineering Reports, facilitating improved tracking of recurring issues and compliance with regulatory reporting. This initiative eliminated the need for costly vendor tools, resulting in annual savings exceeding +$100K.Led the design of a natural language processing (NLP) classification engine for Safety Reports, significantly reducing the time required for analyst reviews and establishing a consistent tagging methodology, thereby enhancing the linkage of safety events and streamlining the analysis process.

Designed and implemented a robust cloud-based infrastructure to monitor and report on Wi-Fi Onboard systems, ensuring comprehensive oversight of wireless connectivity across the fleet. Developed dynamic visualizations, abstracted key performance indicators (KPIs), and crafted real-time reporting dashboards to facilitate swift assessment and troubleshooting of onboard Wi-Fi performance, aiding in identification of underperforming flights, long-term trend analysis, and code deployment evaluation. This platform also serves as a reliable source of data for stakeholders and their independent business intelligence tools.Established a systematic approach for monitoring Onboard Wi-Fi performance and transactional data, which automates the identification process for customers experiencing suboptimal connectivity. This proactive strategy aims to enhance customer satisfaction and improve our Net Promoter Score (NPS) by mitigating impact for flights with inconsistent Wi-Fi service.Developed a proof of concept (POC) to profile boarding behavior using video sensors. This innovative system tracks activity at gates and issues Crowdness Notification Warnings on various displays throughout the airport, with the goal of mitigating overcrowding during boarding, especially critical during the COVID-19 pandemic.

Oversaw the creation and deployment of advanced data visualization tools and comprehensive dashboards, enhancing event investigation capabilities, health monitoring, code development troubleshooting, and quality assurance for onboard Wi-Fi systems. These innovations significantly improved the team’s development process and product quality.Served as the lead developer for several onboard infrastructure upgrade projects, leveraging virtualized environments and containerized deployment to streamline system updates across various ISP vendors and minimize the diversity of active code versions in production.Pioneered the design and implementation of a generic API for all onboard modules, ensuring loose coupling and standardized logging of unstructured data. This standardization enhanced message aggregation and monitoring, supporting a more effective monitoring strategy.Managed the oversight and validation of vendor and contractor work on new infrastructure projects, collaborating on the development of profiling methods for new code versions prior to fleet-wide deployment. These improved profiling techniques and meticulous tracking reduced the incidence of deployment failures impacting passengers.

Design high-performance real-time data acquisition frameworks and analytical pipelines for research institutions, civil defense organizations, and international governments.ADVISORY COMMITTEES:Technology Advisor for Mexico’s National Seismic Service. Evaluated the computational and analytical infrastructure. Provided comprehensive yearly reports on advancement recommendations and thorough guidance toward technological development efforts.COLLABORATIONS AND AFFILIATED WORK:KinemetricsBoulder Real Time Technologies (BRTT)Servicio Sismológico de Guatemala

Oversaw the development and architecture of cutting-edge seismic acquisition systems, enhancing civil defense capabilities and propelling research initiatives. Pioneered sophisticated signal processing techniques and optimized communication networks to ensure rapid and precise data collection for early warning systems and to bolster scientific insights into seismic hazards. Directed a team of data analysts in the continuous monitoring of seismic activity and the execution of critical external communication protocols. Spearheaded cross-disciplinary research projects, analyzing comprehensive global seismic data, culminating in thorough reports and documentation for diverse stakeholders. Fostered international partnerships to implement remote data acquisition software, advance data analytics, improve global seismic data catalogs, and facilitate collaborative data-sharing initiatives. Administered meticulous version control for all software tools and led collaborative development projects, employing various Agile methodologies to optimize team performance.

Engineered and managed a robust, distributed database infrastructure, ensuring high availability and fault tolerance for mission-critical services. Transitioned the production environment to a microservices architecture, integrating continuous integration and delivery (CI/CD) pipelines for enhanced deployment efficiency in both production and staging environments. Crafted and deployed web-based RESTful APIs, optimizing for responsiveness and load balancing to seamlessly distribute data and metadata to various web applications. Authored comprehensive documentation for software solutions, database designs, and system configurations, maintaining clarity and consistency across technical operations.

Spearheaded the creation of innovative client-side data visualization tools utilizing D3.js, Google Maps, and various JavaScript libraries, enabling dynamic rendering of information and empowering external users to autonomously explore seismic records, meteorological data, and remote infrastructure health. Architected and executed in-memory analysis services for loosely structured web data, enhancing the performance of client/server applications, minimizing server overhead, and alleviating system strain during peak usage periods.

Led the development and management of sophisticated analytical software and data acquisition systems for real-time geophysical monitoring across Asia and the Pacific.Ensuring secure real-time data transmission to the United Nations Comprehensive Nuclear Test Ban Treaty (CTBTO) in Vienna. Conceived and implemented a robust health tracking system for data acquisition infrastructure at remote monitoring stations, enabling proactive diagnostics and timely repairs of components not performing at optimal levels.

Data Acquisition - Real-time data analysis - SOH network monitoring