Juan Rodriguez Email and Phone Number
Experienced professional with a diverse background in multiple industries, including hospitality and tourism.Proven track record as a housekeeping supervisor, ensuring optimal cleanliness and organization of facilities.Thrived as a tour guide, providing exceptional customer service and sharing extensive knowledge of variousdestinations. Led as a recreation supervisor, successfully coordinating, and overseeing a range of activities forguests. Additionally, excelled as a loss prevention agent, effectively implementing strategies to minimizesecurity risks and protect company assets. Demonstrated strong leadership skills, attention to detail, and abilityto adapt to fast-paced environments.
Hampton By Hilton Grand Cayman
View- Employees:
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Assistant Front Office ManagerHampton By Hilton Grand CaymanGeorge Town, George Town, Ky -
Assistant Front Office ManagerHampton By Hilton Grand Cayman Jun 2024 - PresentIslas Caimán -
Housekeeping SupervisorHampton By Hilton Grand Cayman Sep 2022 - May 2024Grand Cayman -
HousemanHampton By Hilton Sep 2021 - Sep 2022Islas Caimán
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Guía TurísticoFreelance, Self-Employed Jul 2020 - Aug 2021Quito, Pichincha, Ecuador
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Guía TurísticoAdventure Life Oct 2017 - Jul 2020 -
Lead Recreation SupervisorGrand Cayman Marriott Beach Resort Sep 2015 - Jul 2017Cayman IslandsCreate recreational activity agendas and advertisements using publishing software.Conduct inventory of supplies, materials, and equipment and inform manager of low supply items.Encourage, recruit, register, and schedule guests to participate in recreation activities.Promote a fun and relaxing atmosphere for guests.Provide information to guests about available recreation facilities and activities.Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members.Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.Provide assistance to injured guests until the arrival of emergency medical services.Clean and maintain recreational equipment and supplies.Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.Anticipate and address guests' service needs; assist individuals with disabilities. Speak with others using clear and professional language; answer telephones using appropriate etiquette.Develop and maintain positive working relationships with others. Process orders or transactions from customers and collect payment as necessary. Ensure adherence to quality expectations and standards; identify, recommend, and implement new ways to increase organizational quality. Organize and create department schedule according of productivity and hotel needs.
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Loss PreventionGrand Cayman Marriott Beach Resort Jan 2014 - Sep 2015Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards.
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Tour Guide FreelanceTropic Ecological Adventures Mar 2011 - Dec 2013EcuadorConduct and Guide groups, families, tourist around Ecuador (Coast, Andes, Jungle) sharing and explaining History, culture, traditions, legends, natural atractions, museums, monuments and any other touristical atraction on routes, towns, cities, jungle.Transport tourist from the airports to the hotels and from hotels to airports.Solve problems while conducting tours.Ensure Itineraries all accomplish and the succes of the tour according to the tourist expectations.Entertain and Ensure the tourist safe and wellness during their stay in Ecuador.Recomend activities or restuarants as need it according to the tourist preferences.Manage budget to cover cost of tickets entrance, meals, transportations, activities and atractions.
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Touristical National Guide / Guia Nacional De Turismo FreelanceLatin Trails Jan 2011 - Dec 2013EcuadorConduct and Guide groups, families, tourist around Ecuador (Coast, Andes, Jungle) sharing and explaining History, culture, traditions, legends, natural atractions, museums, monuments and any other touristical atraction on routes, towns, cities, jungle.Transport tourist from the airports to the hotels and from hotels to airports.Solve problems while conducting tours.Ensure Itineraries all accomplish and the succes of the tour according to the tourist expectations.Entertain and Ensure the tourist safe and wellness during their stay in Ecuador.Recomend activities or restuarants as need it according to the tourist preferences.Manage budget to cover cost of tickets entrance, meals, transportations, activities and atractions. -
Tour Guide FreelanceEcuador Journeys Feb 2009 - Dec 2013EcuadorConduct and Guide groups, families, tourist around Ecuador (Coast, Andes, Jungle) sharing and explaining History, culture, traditions, legends, natural atractions, museums, monuments and any other touristical atraction on routes, towns, cities, jungle.Transport tourist from the airports to the hotels and from hotels to airports.Solve problems while conducting tours.Ensure Itineraries all accomplish and the succes of the tour according to the tourist expectations.Entertain and Ensure the tourist safe and wellness during their stay in Ecuador.Recomend activities or restuarants as need it according to the tourist preferences.Manage budget to cover cost of tickets entrance, meals, transportations, activities and atractions.
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Tour Guide FreelanceTours Sin Limites / Tours Unlimited Jan 2009 - Jun 2010EcuadorConduct and Guide groups, families, tourist around Ecuador (Coast, Andes, Jungle) sharing and explaining History, culture, traditions, legends, natural atractions, museums, monuments and any other touristical atraction on routes, towns, cities, jungle.Transport tourist from the airports to the hotels and from hotels to airports.Solve problems while conducting tours.Ensure Itineraries all accomplish and the succes of the tour according to the tourist expectations.Entertain and Ensure the tourist safe and wellness during their stay in Ecuador.Recomend activities or restuarants as need it according to the tourist preferences.Manage budget to cover cost of tickets entrance, meals, transportations, activities and atractions.
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Front Desk ClerkHostal Villa Nancy Sep 2008 - Mar 2009Quito EcuadorCheck in and Check out of guest and groups.Answer e-mails and ensure request of guest are accomplish.Make reservation.Assist guest with request and recommend activities or places to eat according to their interest.Check Rooms prior arrival.Handling cashier.Coordinate opereation with housekeeping department.
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Loss Prevention AgentJw Marriott Feb 2004 - Aug 2008EcuadorPatrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. -
Teacher Of English LanguageSecap Ecuador May 2003 - Jan 2004QuitoTeach English LAnguage to Basic and Intermediate Levels.Organize and provide support material for the students.Evaluates progress every module.Report and communicate to the Academic Department, Techniques, Books materials and Exams monthly. -
Guia MuseoFundación Guayasamín Sep 2002 - Mar 2003Capilla Del Hombre EcuadorGuide visitors, tourist and special groups around the MuseumPromote and explains the projects of the Foundation.Share the achivement and life of Oswaldo Guayamin Paintor.Train the new guides. -
Teacher Of EnglishSanta Fe English Center Jul 2001 - Mar 2002Quito EcuadorTeach English LAnguage to Basic and Intermediate Levels.Organize and provide support material for the students.Evaluates progress every module.Report and communicate to the Academic Department, Techniques, Books materials and Exams monthly.
Juan Rodriguez Skills
Juan Rodriguez Education Details
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Tecnologico Internacional De Hoteleria Y Turismo IthiHoteleria Y Turismo
Frequently Asked Questions about Juan Rodriguez
What company does Juan Rodriguez work for?
Juan Rodriguez works for Hampton By Hilton Grand Cayman
What is Juan Rodriguez's role at the current company?
Juan Rodriguez's current role is Assistant Front Office Manager.
What schools did Juan Rodriguez attend?
Juan Rodriguez attended Tecnologico Internacional De Hoteleria Y Turismo Ithi.
What skills is Juan Rodriguez known for?
Juan Rodriguez has skills like Microsoft Office, Estrategia De Mercadotecnia, Microsoft Excel, Redes Sociales, Mercadotecnia.
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