Juan Smith Email & Phone Number

Chicago, Il

United States

• Analyzes complex datasets and identifies patterns, trends, and anomalies, decreasing potential risks by 60%+• Develops strong engagement processes, presentations, and methods to enhance the client experience• Meets with management to go over analyzed data metrics/reports and makes plans for team objectives• Contributes to operational success by identifying opportunities to build solutions and maintain KPIs at 98%+• Maintains acquisition data system; Administered acquisition negotiation contracts and documented processes• Boosted client retention by nearly 30% by always utilizing effective oral and written communication abilities• Reviews acquisition data in Google Sheets & uses findings to pull and write appropriate corresponding reports

• Drove consistent YOY growth by implementing strategic initiatives, maintaining customer retention at 98%• Processed documents with confidentiality and introduced client data management strategies into operations• Demonstrated a full understanding of regulatory compliance to troubleshoot issues efficiently and accurately• Increased team efficiency levels by nearly 50% by tracking performance and conducting employee reviews• Performed security audits for the managerial staff members and provided solutions to technical errors found

• Identified, documented, and reported bugs, errors, interoperability flaws, and other issues within software• Partnered with management to determine the most effective equipment and software, reducing costs by 44%• Collaborated with QA, Development & business groups to complete comprehensive testing on new releases

Mississippi, United States

- Built and maintained strong customer relationships by providing personalized product recommendations and solutions tailored to individual needs, ensuring high satisfaction and repeat business.- Delivered exceptional customer service by understanding client preferences, identifying opportunities to upsell and cross-sell, and resolving inquiries with professionalism and expertise.- Educated customers on the features and benefits of various mobile devices and electronics, simplifying complex product information to enhance understanding and improve purchasing decisions.- Exceeded individual and team sales targets consistently by applying a data-driven approach to understanding customer behavior and identifying high-demand products.- Managed inventory and coordinated with internal teams to ensure product availability and timely resolution of customer requests.- Demonstrated adaptability and a collaborative mindset in a fast-paced retail environment, contributing to a positive and energetic team culture.