Juan Santamaria Email and Phone Number

Windows and RHEL administration software installations and patching.Active Directory management Log analysis and troubleshooting Risk management and complianceChange managementProcess improvement

Provides support in the installation, maintenance, repair, troubleshooting, calibration, testing, fabrication, construction, and operation of diverse electronic/mechanical equipment and systems in accordance with engineering specifications.

Part-time 2012-2017, 2019-2020-Maintain radio and data distribution systems.-Perform signal support functions and technical assistance.-Network Interfaces and associated equipment.-Communications (Fiber-Optic, Multiplexer)equipment and TCP/IP.-Configuration of HUBS, Routers, Bridges and Firewalls.-Microsoft NT and/or UNIX administration.-Internet and E-Mail setup.-Microsoft Office and Microsoft Exchange-Maintain and repair PC workstations, laptop computers and utilize PC and DOS applications.-Support integrated communications operations and maintenance tasks, to include monitoring data communication network and resolving problems; monitoring hub activity, performing diagnostics-Provide software maintenance, upgrades and installation of new applications, debugging and checkout.Full-time 2018, Deployed to KosovoBrigade Telephone Control Officer-Cell phones and MiFi devices.  This responsibility includes determining the priority of new cell phone requests IAW the command guidelines on cell phone authorizations.-Perform inventories and maintain a database of all cell phones and associated equipment.-Perform property management functions to issue, turn in, and dispose of, cell phone equipment.-Provide comprehensive customer service support principles and methods to the organization.-SharePoint Administrator.-Maintain radio and data distribution systems-Perform signal support functions and technical assistance.-Utilized ticketing system to resolve help desk issues and escalate tickets to proper tier.-Provide software maintenance, upgrades and installation of new applications, debugging and checkout.-Ran cable for communication systems.