In my current job, I offer guidance and support to customers by responding to their inquiries via ticketing systems like Zendesk, phone calls, and live chat. I help them with various issues such as order processing, delivery, returns, and claims for damaged items. Additionally, I provide customers with accurate and friendly information about the company, ensuring a positive customer experience.any, ensuring a positive customer experience.Furthermore, I actively contributed to the development of the customer service team's knowledge base using AI technologies to create and refine text templates, optimize resource allocation, and significantly enhance the accuracy of response times.I play a crucial role in enriching our team's reports by collecting customer feedback and contributing to a more comprehensive understanding of customer needs and satisfaction levels.Additionally, I'm in charge of conducting comprehensive research and performing precise data analysis, both quantitative and qualitative, to produce monthly reports addressing customer complaints and sales providing a comprehensive overview. These insights serve as the foundation for improving processes across the company.Finally, I have also taken on the responsibility of reporting the Key Performance Indicators (KPIs) and dashboards development of the customer service team and optimizing their performance in my daily activities.

My responsibilities included data collection through surveys and interviews, data analysis utilizing both quantitative and qualitative methodologies, as well as translation tasks involving emails, scientific papers, and surveys.The team specializes in the field of social psychology, with particular emphasis on areas such as social representation, collective memory, social identity, and commemoration.

We created immersive and enriching experiences that allowed our customers to fully embrace Argentina. My main focus was providing exceptional hospitality to ensure our client's comfort and satisfaction throughout their stay.I fostered customer loyalty through targeted strategies and international travel. Additionally, in international travels, I offered exclusive opportunities for potential clients to join forthcoming summer adventures.Carried out diverse administrative tasks using Microsoft Office tools, contributing to smooth day-to-day operations and facilitating effective communication and organization within the company.Conducted comprehensive data research to establish competitive and profitable pricing strategies, aligning with market trends and ensuring business success.Oversaw logistics and budgetary considerations during the summer season, efficiently managing operations and allocating resources within defined budget constraints.

I monitored and assessed the team's KPIs against established metrics. Additionally, I undertook various administrative responsibilities, including the utilization of software tools such as TMA, Amadeus, and Saber, for tasks such as payment method loading and flight status verification.A crucial aspect of my position included analyzing queue data obtained from Amadeus. I utilized my analytical skills to extract valuable insights from the data. This analysis formed the basis for preparing compelling presentations using the Microsoft Office suite, employing both my technical proficiency and adept interpersonal skills. These presentations aimed to optimize operational processes across diverse areas within the organization.Furthermore, during my time in this role, I became really interested in learning on my own. So, I actively pursued independent studies to improve my skills.

A family lodge in Buenos Aires that serves international guests.My main priority was to provide exceptional hospitality to ensure the comfort and satisfaction of our clients throughout their stay.I used my analytical skills to analyze data and develop effective pricing strategies for the lodge.In my role, I have been responsible for monitoring and evaluating key performance indicators to assess the lodge's performance across different areas.Moreover, I have gained diverse professional experiences in sales, guest hosting, and the Human Resources sector. These roles have allowed me to consistently improve my interpersonal skills, particularly in communication and relationship-building.In addition, I have successfully implemented new technologies leading to improved overall business efficiency.