- Deliver exceptional technical support to users, addressing and resolving hardware and software issues efficiently via phone, email, and in-person. Skilled in diagnosing complex IT problems to minimize downtime and enhance productivity.-Expert in Active Directory and account management, including the creation and maintenance of user accounts in Active Directory and ERP systems (PeopleSoft). Proficient in setting up and managing email accounts to ensure secure and seamless access.-Efficiently manage user requests through a comprehensive help desk ticketing system, ensuring compliance with SLAs. Proactively monitor and assign tickets within the help desk queue, escalating complex issues as necessary.-Coordinate with third-party support providers to handle escalated technical issues, maintaining strong communication with external vendors to ensure timely and effective resolutions.-Develop and maintain comprehensive Help Desk documentation to facilitate knowledge sharing and improve resolution times. Participate in an after-hours on-call schedule, providing continuous support to users.

IT infrastructure: Cable management , server mount, data center administration, PC installation, Help Desk support, troubleshooting user problems.Active Directory management: Integration of WC new users, unlock users accounts by procedures, make BC accounts when needed, provide all new users digital needs.Hardware and software management: upgrade, install, and configure new hardware and software to meet company objectives. This includes setting up servers, workstations, and other devices.

Roland VG2-640 Vinyl Printer network set up and operation set upMaintenance printers: Cleaning, calibration, tune up, part replacement and problem solving.Team Work: Contact with cooperative for new spot colors installation on printers software and managing production team.Operate: Operating printers with patented decals such as US College and US Military designs.Troubleshooting: IT support on PC’s, printers and network.

Customer Support.Internet installation on client address, modem and cable management.Work with internet network of TELMEX around the city, districts, centrals and post.Constant communication with supervision team to provide installation status, difficulties and client misunderstanding.

Tech Support on casino machines, communication with machines vendors.Network administrator, CCTV and machine connections to the server.SITE and equipment administrator, PC and machines in and out paperwork.Customer support on demand.

Implement IT client projects on their business.Install CCTV, computers and sales point with printers.Create software for client needs.

Preventive and corrective maintenance Network administrationTravel to warehouse for customer supportWork with ticket system