Led a high-performing team of over 150 individuals, including a 12 member store leadership staff. Centralized the focus on customer experiences, loyalty & retention, and revenue growth.Accountable for driving store profitability: Analyzed sales trends across all channels to enhance revenue and profitability, implementing strategies to optimize financial performance. These efforts resulted in 21% top-line growth over 2 years. Additionally, in one location - expanded revenue by $13 million and achieved top quartile profit metrics during the same fiscal period.Responsible for Leadership and Talent Development by motivating, developing, and retaining internal talent, while also recruiting and cultivating relationships with external talent. Conducting store meetings, offer skill training, and initiate special programs to enhance both customer experience and financial outcomesRecognized within the top 5% of the company in the employee satisfaction index, showcasing skill in creating a positive work environment and maximizing employee engagement.

Key Responsibilities:Strategic business partner to District Manager. Supported 16 locations, Serving 2,000 employees, and $1 Billion in top line P&L Revenues.Develop and implement strategies for managing the entire employee lifecycle, ensuring alignment with company policies and federal/state regulations.Collaborate with stakeholders to develop and execute talent-building initiatives, fostering diversity, and supporting talent development aligned with company values.Serve as a strategic business partner by providing leadership on company-wide initiatives, influencing change management, and advocating for diversity and inclusion in partnership with retail leaders.Work closely with the Sr. Market Director, market support staff, and General Managers, offering valued HR support and guidance aligned with business objectives

Key Responsibilities:Supported managers/leaders to enhance workplace culture and improve performance.Acted as a role model, teacher, learner, and assessor to drive growth and development within the team.Recommended and implemented creative marketing strategies to expand the customer base.Conducted assessments to identify and address process or business gaps affecting customer experience and business outcomes.Offered expertise on store-specific strategic implications for various factors like traffic, seasons, etc., impacting different customer segments.Utilized data including P&L, scorecards, and customer segment information to analyze business performance and strategize to capitalize on opportunities while addressing shortcomings.