• Supported, analyzed, and coordinated phone, internet, chat, and showroom traffic interventions at 20 respective dealerships to develop, retain, and grow business.• Analyzed data and reviewed processes to make dealership specific recommendations.• Trained General Managers, General Sales Managers, managers and all appropriate staff on the specific processes and models for showroom, phone, internet, and chat traffic management.• Coordinated and assigned updates and notifications to… Show more • Supported, analyzed, and coordinated phone, internet, chat, and showroom traffic interventions at 20 respective dealerships to develop, retain, and grow business.• Analyzed data and reviewed processes to make dealership specific recommendations.• Trained General Managers, General Sales Managers, managers and all appropriate staff on the specific processes and models for showroom, phone, internet, and chat traffic management.• Coordinated and assigned updates and notifications to dealership website vendors to review and assess quarterly relevant data on SEO/SEM spend.• Monitored and measured incoming call volume and utilized benchmarks of performance to maximize business opportunity. Show less