Juana Mata Email and Phone Number

- Spearhead strategic initiatives in auto loan collections, specializing in early to mid collections customers.- Utilize data-driven insights to continuously refine and optimize collections strategies, resulting in improved portfolio performance metrics and reduced charge-off rates.- Develop and implement targeted communication strategies for delinquent customers, leveraging insights into risk profiles to optimize outreach effectiveness.- Lead efforts to transition communication channels towards digital platforms, resulting in significant reductions in operational headcount while maintaining or improving collection outcomes.- Collaborate cross-functionally to refine and enhance existing collections processes, contributing to overall efficiency gains and improved customer experience.

- Directed product strategy and managed a team consisting of designers, full-stack, backend, and frontend engineers, driving the development and enhancement of a dealer-facing website.- Led the product lifecycle for a segment of the website, focusing on reporting metrics and real-time visualizations crucial for dealers to effectively manage their businesses in partnership with Capital One.- Collaborated closely with stakeholders to identify market needs, gather requirements, and define product roadmaps aligned with business objectives and customer expectations.- Implemented agile methodologies to prioritize features, plan sprints, and deliver iterative improvements, ensuring the timely delivery of high-quality solutions.- Conducted user research, usability testing, and data analysis to gather insights and inform product decisions, resulting in enhanced user experience and increased user engagement.- Fostered a culture of innovation and continuous improvement within the product team, encouraging experimentation and exploration of new technologies and methodologies to drive product innovation and competitiveness.

Credit Risk Analytics specializing in Auto Finance Prime Pricing

Lead Data Analyst supporting Auto Finance Sales & Originations and Dealer Risk teams by developing robust frameworks and processes to deep dive into areas of potential risk

Lead Data Analyst supporting Loss Mitigation teams with data analysis, reporting, and automation solutions for day to day business operations