Juan A.

Juan A. Email and Phone Number

Solutions Delivery Lead @ Hart, Inc.
San Diego, CA, US
Juan A.'s Location
San Diego, California, United States, United States
Juan A.'s Contact Details
About Juan A.

Experienced Solutions Engineer with 16 years of IT support engineering, project management, and solution delivery expertise. Proven track record in regulatory compliance and presales support, adept at conducting technical presentations and designing customized demos. Skilled in demystifying complex concepts, ensuring clarity and alignment across stakeholders, and advancing technical sales capabilities.PROFESSIONAL ACHIEVEMENTSAs a leader, I successfully orchestrated the network and IT infrastructure implementation of a Manhattan HQ and Seattle Engineering Hub for a successful start-up, demonstrating my strong project management skills. My role in deploying new IT systems and services across large-scale business environments significantly enhanced operational and technical efficiencies, demonstrating my commitment to process improvement.Enhanced IT support case management through innovative methods, including creating automation, improved workflows, and providing in-depth technical training, resulting in a 19 % reduction in support ticket volume.My ability to develop professional solid partnerships with internal teams, external vendors, service providers, and other stakeholders, using excellent relationship management and communications skills, has been instrumental in driving the successful planning and completion of deliverables.CERTIFICATIONSScrum Project Management CertificationBetterCloud Administrator CertificationJamf 100 CertificationComputer Information System Certification

Juan A.'s Current Company Details
Hart, Inc.

Hart, Inc.

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Solutions Delivery Lead
San Diego, CA, US
Juan A. Work Experience Details
  • Hart, Inc.
    Solutions Delivery Lead
    Hart, Inc.
    San Diego, Ca, Us
  • Data Zoo
    Solutions Engineer - Presales
    Data Zoo Feb 2023 - Present
    North Sydney, New South Wales, Au
    Designed and executed tailored product demonstrations, effectively aligning solutions with prospects' unique challenges and accelerating the sales cycleEnhanced RFI/RFP process efficiency by implementing a centralized knowledge base, enabling faster and more accurate responsesTranslated complex concepts into easily understandable formats, facilitating more informed decision-making and improving cross-functional collaborationImplemented a streamlined proof of concept methodology, reducing time-to-value for clients and accelerating decision-making processesFacilitated bi-weekly product education workshops for the GTM team, resulting in a 30% increase in successful upselling opportunitiesInitiated and managed a customer feedback program, resulting in improvement in product-market fit and increased customer retentionCultivated strategic industry relationships through active event participation, driving continuous improvement in the company's market position and product development
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  • Parsley Health
    Senior Enterprise Support Engineer / Remote Position
    Parsley Health Nov 2021 - Jan 2023
    New York City, Ny, Us
    Orchestrated the creation of a specialized internal IT team, aligning organizational goals with technological capabilitiesLed cross-functional teams in assessing and recommending innovative hardware and software solutions, enhancing overall organizational productivityStreamlined IT onboarding protocols to align with HIPAA standards, enhancing data protection and regulatory adherencePartnered with Jamf specialists to deploy a customized in-house solution, enhancing device management capabilities and user experienceDeveloped and delivered comprehensive new user device orientation programs, reducing onboarding time by 30% and improving user adoption ratesCultivated strong relationships with key decision-makers and end-users alike, resulting in a 50% increase in proactive support requests and improved overall IT perception
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  • Oscar Health
    Senior It Technician / Remote Position
    Oscar Health Feb 2020 - Nov 2021
    New York, New York, Us
    Designed and implemented an engaging weekly virtual onboarding program, fostering a collaborative company culture and reducing time-to-productivity for new hires by 20%Optimized systems access request process, reducing approval time by 40% and improving overall security complianceDeveloped and implemented SaaS-based automation workflows, reducing manual processes by 60% and increasing cross-functional productivity by 35%Drove the enhancement of remote support operations, elevating service quality and streamlining issue resolution proceduresProvided expert technical support for 2,700+ users across Windows, Mac, and Chrome operating systems, consistently meeting tight SLAs and KPIs while maintaining a 98% customer satisfaction rate
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  • Compass
    It Associate
    Compass Jan 2018 - Feb 2020
    New York, Ny, Us
    Orchestrated seamless IT integration for five business sites, enhancing cross-location collaboration and standardizing processesPioneered the creation of comprehensive IT training and awareness videos, enhancing company-wide technological competence and security practicesPartnered with IT and construction management leaders to optimize resource allocation and improve cross-functional communicationSupported regional IT team procurement and setup processes for new office openings, standardizing equipment across locations and enhancing troubleshooting capabilitiesOrchestrated audio-video support for high-profile meetings and events, ensuring seamless technology integration and receiving commendations from C-level executivesLed multiple initiatives focused on developing and delivering IT training and awareness videos; helped users self-service common technical issues, which reduced support ticket volume. Assisted IT program management and construction management leaders throughout all phases of projects to deploy IT systems and networks, ensuring the completion of deliverables within established budgetary and operations specifications.Provided expert technical support for 4,000+ internal users across Mac and Windows operating systems, consistently meeting tight SLAs and KPIs while maintaining a 95% customer satisfaction rate
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  • Apple
    Genius / Creative
    Apple 2008 - 2018
    Cupertino, California, Us
    Resolved 500+ hardware and software issues for Apple products, achieving a 98% customer satisfaction rateCrafted and delivered engaging workshops to educate users on advanced features, fostering a more knowledgeable and satisfied customer baseOrchestrated weekly store meetings to enhance team communication, align goals, and address operational challengesConducted advanced hardware fault diagnosis and resolution for a diverse range of devices, achieving a 95% first-time fix rate and minimizing downtime
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Juan A. Skills

Graphic Design Iwork Os X Iphone Ilife Mac Keynote Management Ipod Photoshop Itunes Apple Aperture Apple Certified Mac Os Retail Team Leadership Ios Sales Aperture Ipad Social Media

Juan A. Education Details

  • Coleman College
    Coleman College
    Computer Information Systems

Frequently Asked Questions about Juan A.

What company does Juan A. work for?

Juan A. works for Hart, Inc.

What is Juan A.'s role at the current company?

Juan A.'s current role is Solutions Delivery Lead.

What is Juan A.'s email address?

Juan A.'s email address is dj****@****mac.com

What is Juan A.'s direct phone number?

Juan A.'s direct phone number is +161998*****

What schools did Juan A. attend?

Juan A. attended Coleman College.

What skills is Juan A. known for?

Juan A. has skills like Graphic Design, Iwork, Os X, Iphone, Ilife, Mac, Keynote, Management, Ipod, Photoshop, Itunes, Apple Aperture.

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