I was promoted to manage the Product Owner team. Responsibilities include overseeing all product and feature releases via beta programs with production accounts, mentoring and training the product owner team, improve general processes and procedures, coordinate and align priorities between stakeholders and the product team. I will continue to be the lead product owner for the upcoming "next-gen" kiosk product while providing technical oversight on integration projects with POS systems, loyalty programs and other third party services. I also lead integration and kiosk projects in the Latam market.

Product Owner & Team Lead for integrations between Grubbrr Kiosks and 3rd party POS & Loyalty systems. Provides support and product maintenance for existing integrations for both the dev team and the customer support/deployment teams.Design solutions and features for new clients in both the US and LATAM markets. Also provides sales engineer support to US, LATAM and UK markets.Team lead for integrating with different payment devices and payment gateways for local and international markets. Assists VP of engineering in planning and prioritizing product/feature road maps.Acts as mentor and support for other product owners and product managers in the organization.

Promoted to Senior Technical Business Analyst after a little over a year. Juan continues to oversee integration projects with 3rd party POS systems and is also integrating with 3rd party loyalty services. He also assisted with the expansion of the Product Owner team by training and mentoring other product owners and product managers. Highlights:- Integrations with Micros 3700, Brink POS and Otter order fulfillment services- Integrations with Loyalty services: Punchh, Level Up and Paytronix- Designed product bar code scanning mode "Scan and Go" for the Kiosk- Played a key role in developing the Grubbrr Kiosk for Samsung devices.- Interim product owner and scrum master for Samsung Kiosk - Team Lead for Simphony POS and Clover POS integration with Samsung KiosksDaily Activities Include:- Requirements ticketing in Jira- API documentation, R&D & troubleshooting- Support for 3rd party integrations- Scrum Master / Daily Standups with different teams- Software Architecture discussions and diagramming for different features and challenges- Mentoring for local team in project management and priority management skills- Oversees junior business analysts and technical interns

Hired as a Business Analyst to write requirements for the Grubbrr products & product features to be developed by the software development team and then evolved into a technical team lead. Juan is responsible for writing requirements and managing the development and delivery of different enterprise kiosk projects & integrations. Juan uses his past coding experience to develop proof of concepts in .NET for integration projects and document/troubleshoot integrations with third party web API's.Highlights:- Integrations with Oracle Simphony, Clover POS, OLO online ordering- Designed multi-concept ordering for Kiosk- Wrote technical requirements/wireframes for Self Ordering Kiosks & KDS for SoFi Stadium & Jaguars Stadium- Team Lead for Grubber Food Locker & internal Virtual Receptionist Kiosk - Implementing Kiosk pilots for SMB and Enterprise QSR restaurants- Managed over 20+ offshore resources in development teamDaily Activities Include:- Requirements ticketing in Jira- API documentation, R&D & troubleshooting- Team Support for 3rd party integrations- Scrum Master / Daily Standups with different teams- Product Owner for Kiosk, KDS and Integrations- Training & Implementation for the development team on best practices for software development lifecycle (SDLC), Agile methodologies, backlog management, release management, etc.- Use Cases, Mockups, Wireframes, flow documentation for different projects and requirements- Software Architecture discussions and diagramming for different features and challenges- Minor .NET/C# coding- Assist HR with interviews for Technical roles (QA, Developers, Architects, Project Managers, Cloud Administrators & Technical Interns)

- Manage different web application projects for Property Management, Vacation Rentals and other industries- Consulting on existing Web Applications- ASP.NET development/programming for web applications, Server Management, IT Troubleshooting

- Took over and reorganized mobile app project to convert Android native app to Xamarin for successful completion and launch. App is used by brands and distributors such as Diageo, FedEx, Whirlpool and others.- Oversaw and completed team merger of web development team from NearSource, Inc into Entrepidus, shrinking team while maintaining productivity and streamlining support services into one unified team. Reduced development costs by 15%.- Designed architecture for new features and requirements for the next version of mobile app.Senior project manager for all of on demand web development projects while taking on new team leader role for mobile app projects.- Implemented Scrum methodology for mobile app development team.- Searched, screened and interviewed developers for web development & app development teams.

- Implemented Scrum & Kanban methodologies for successful project delivery which reduced delivery times and increased quality control and raised customer satisfaction.- Successfully led team to develop DiorLatina.com for Entrepidus and their client (Dior). DiorLatina is used to share information between Dior LATAM HQ and all of its distributors (clients & affiliates) in South America & Caribbean. This client increased annual budget in projects and support by more than 50% over 4 years.- Designed and developed CRM iPad app for Dior LATAM (South America & Caribbean) affiliate stores. Created support team to manage and support system to present day. This allowed Dior LATAM to be comparable with higher budgeted Dior Asia/Europe.- Created a support team to provide ongoing technical, hosting & user support System is used to share Dior training materials, guidelines, product launch information and more with clients.- Designed and developed a web based Sales Incentives Platform for a Marketing Agency and their clients (Xerox, Sony, Royal Caribbean, Avis/Budget and Mastercard). Provided ongoing support and new instances for different sales campaigns for these clients. This created a recurring monthly billing revenue stream for Entrepidus.- Designed and developed a web based online ordering fulfillment system with integration with company REP for Jarden (Newell).- Redesigned and optimized website for food delivery service company (Fit2GoMeal.com) while making it mobile friendly and adding more features for order tracking/fulfillment. - Created internal system/workflow for providing website maintenance & monitoring services for WordPress Website clients. This created a new Website Maintenance revenue stream for the business.- Managed website development team to successfully deliver several WordPress, WooCommerce, Shopify, Magento, Drupal and static HTML based websites and provide ongoing support and enhancements.

- Designed and Developed Online Booking system for CottageRentalAgency.com to integrate website with existing proprietary property management system. System was initially developed in Classic ASP and SQL server and then redeveloped in ASP.NET C#. System is designed to allow custom search attributes while providing speedy search results based on criteria. System uses SQL SSIS packages to export data from client property management system. - Worked on PHP/MySQL based e-commerce site (pubs.aws.org) that sells print and digital publications. Implemented DRM solution for digital downloads using FileOpen which prevents files from being opened on more than one device. Website does over a million dollars annually in sales.- Designed and developed a web based Lead Management & Verification system (Lead Optimizer) in ASP.NET/SQL for Loud Castle. System works as a SaaS via web services where clients send leads either ad-hoc or in batch mode and receives a response with a lead score on whether lead is valid, high rated or low rated based on different attributes. Leads were submitted to 3rd party service to validate if person is real or not based on address, name, phone.

- Project Manager for web applications targeted at different industries such as Online Publisher sites, Retail sites, internet presence sites and custom CRM sites for different clients.- Managed Client Relationships- Created Support Team & Procedures for deployed applications- Provided training and documentation for delivered applications/solutions.- Provided high level customer support for applications.

- Co-founder of the technological startup IPS which was created to accelerate sales and increase productivity for Sales Reps.- Managed Remote Team of developers to design and develop a mobile app with web back-office and web version of the IPS software.

- Lead Developer for Online Vacation Rental Solutions and Applications.- Developed solutions in classic ASP Visual Basic and SQL Server. Designed new online booking solution database schema, views and stored procedures. Developed logic for online rental availability search using different attributes/criteria and room availability. Developed data export/import routines and programs to extract rental property data and availability data from text files into SQL Server.

- Application Developer in Delphi, ASP.NET and Windows CE environments for different industries.- Worked on solutions for companies such as Premiere Insurance (Insurance Claims), Spirit Airlines, Air2 (Powerline maintenance) company. - SQL Server administration, Network Tech Support and level 1 customer tech support.Also trained interns in website development