Juanan Fernández Blasco Email and Phone Number

Providing information with regard to Intellectual Property mainly related to:- European Union trade mark and design applications.- International Registrations designating the EU and International Applications.- Opposition and Cancellation proceedings.- Recordals (transfers of ownership, rights in REM, licenses, etc.)- Formalities and Classification pre-clearance support.

I had the opportunity to lead one of the main international markets in the company, consisting of eight talented music lovers. We managed to increase the sales turnover consistently despite the difficult moment the Spanish market was going through. My main tasks then were:- Workload distribution and scheduling of tasks (daily/weekly/monthly)- Key Account Management (B2B)- Implementation of usability improvements on the website- Redefinition of email confirmation messages to… Show more I had the opportunity to lead one of the main international markets in the company, consisting of eight talented music lovers. We managed to increase the sales turnover consistently despite the difficult moment the Spanish market was going through. My main tasks then were:- Workload distribution and scheduling of tasks (daily/weekly/monthly)- Key Account Management (B2B)- Implementation of usability improvements on the website- Redefinition of email confirmation messages to a more user friendly local standard- Establishing automatic rules in Microsoft Outlook to increase efficiency dealing with large amount of emails- Coordination of: translations to Spanish, addition of new products to the website, user reviews- Phone and email coaching- Writing the leading article -main page- of the Spanish Hot Deals Catalogue (Europe's most widely read commercial publication for musicians)- Collaborate in the development of internal software tools (customers & orders management) Show less

Musikhaus Thomann is Europe's largest music retailer. In my first year in the company I worked for the Italian Sales Department, and these were my main responsibilities:- Processing orders- Checking product stock- Processing payments (CC, PayPal, Bank Transfers)- Supervision of transport logistics since the goods leave the warehouse until they reach the customer- Customer support (emails/calls)- Issuing quotes/proforma invoices- Translations to Italian-… Show more Musikhaus Thomann is Europe's largest music retailer. In my first year in the company I worked for the Italian Sales Department, and these were my main responsibilities:- Processing orders- Checking product stock- Processing payments (CC, PayPal, Bank Transfers)- Supervision of transport logistics since the goods leave the warehouse until they reach the customer- Customer support (emails/calls)- Issuing quotes/proforma invoices- Translations to Italian- Adding products to our online catalogue focusing on SEO labelling Show less

Customer Support for the well-known home video game console developed by Microsoft. We covered mainly technical issues, and our target was to offer an outstanding customer service experience to the customer, exceeding their expectations and going always the extra mile to fulfill their needs. We dealt specially with:- Hardware issues- Network connectivity- BillingAfter 3 months I was promoted to the Sales & Retention division, adding up the following responsibilities to… Show more Customer Support for the well-known home video game console developed by Microsoft. We covered mainly technical issues, and our target was to offer an outstanding customer service experience to the customer, exceeding their expectations and going always the extra mile to fulfill their needs. We dealt specially with:- Hardware issues- Network connectivity- BillingAfter 3 months I was promoted to the Sales & Retention division, adding up the following responsibilities to my daily work:- Retention of subscribers of the online gaming and digital content platform Xbox Live Gold.- Promotion of new features and gaming packages offered in the Xbox Live Gold platform. Show less

During my last year of law studies in Spain, I obtained an internship in a local law firm. My main responsibilities were:- Drafting of documents for civil and criminal litigation (lawsuits and bills of complaint).- Attendance in the court's premises to gather information and updates regarding ongoing cases.