Juan Rivera Email & Phone Number

Chicago, Il, Us

Review and approve credit line recommendations within specified authority level; providing detailed recommendations to credit Manager/Director of Finance when necessary. Interpret data obtained from DNBi, Financial Statements, Internet searches, reference requests and industry groups to assist with review process. Apply the understanding of practices, processes, technology and applications associated with debt collections. Monitor all collection reports and communicate issues and make recommendations to Manager. Ensure the collection of both sales generated and service charge invoices. Negotiate plans based on customer’s business potential, creditworthiness and ability to pay. Participate in monthly calls with Sales Managers and Reps on problem accounts and review sales potential. Participate in customer visits and conference as needed to build relationships as well as resolve disputes. Prepare weekly/monthly reports in a timely manner to be distributed to Regional Sales Managers and Distribution Center Managers of COD accounts with open items. Provide assistance to Credit staff related to account evaluation, disputes and appropriate course of action.

Assure timely payments are received from existing customers.Identify, contact and follow up on all past due accounts until resolution.Keep Sales, Operations and Credit / Accounts Receivable Management of probably A/R issues.Reconcile accounts to reduce cash and credit memos.Participate in customer visits and conference as needed to resolve collection disputes.Resolution of chargeback deductions including research, identification, processing of credit memos and the application of necessary adjustments. Timely release of orders and communication of status of held orders to sales administration.Process credit cards and refund requests for customers.Prepare cash flow reports and measure accuracy of such forecasting on a monthly basis.Prepare other monthly/weekly A/R reports on high profile or larger exposure accounts in a timely basis.Daily review of over-credit line report; monthly review of customer information report with goal of reducing duplicate account numbers, linking accounts and review consistency of the terms.

Make collection calls to resolve past due balances and setup payment arrangements (soft collections)Perform all account maintenance; e.g. name changes, address changes, corrections and closing accountsReconcile accounts and resolve cash on accounts as well as application of open creditsProvide customers with invoice copies, proof of deliveries and contract copies.Process credit card payments received from customer calls.Backup for Credit Analysts, reviewing new and existing accounts, release sales orders and service requests.

Managed 4 employees and continually reviewed procedures in credit; e.g. establish credit ratings, maintaining credit information, updating account information; and general organization of credit to reduce business risk and processes and procedures.Generated 3 monthly reports utilizing Excel providing management with all accounts new accounts created broken down by region, accounts over the credit limit report by specific branch, and accounts over the credit limit by dollar amountsGenerated a monthly review report utilizing Excel for all analysts providing all work completed, number of accounts created and existing accounts reviewed.Prepared yearly performance reviews for employees to determine raisesTrained new employees as well as provided cross-training to other departmentsReviewed new credit applications using Experian reporting, bank & trade references and financial statements as needed in order to determine credit worthinessEstablished new customer accounts in the database and notified the branch managers and salespersonReviewed existing accounts for credit increases or credit holdsProcessed insurance certificates and release of Lien WaiversKept daily logs of work completed as well as filling all new customer applications processedPerformed all account maintenance; e.g. name changes, address changes, corrections and closing accountsInteracted with the Sales and Collections departments in order to resolve customer issuesMade collection calls when collecting on liens.

Reviewed new credit applications using D&B reporting, bank & trade references and financial statements as needed in order to determine credit worthiness.Contacted customers identified by system generated reports for resolution of past due balances (hardcore collections - approximately 45 calls daily)Identified accounts to be recommended for credit increases or downgrades or to be turned over to a third party collection agencyReconciled problem invoices by interacting with sales and other internal departments to obtain credits, return authorizations, resolve misapplications and process adjustments and credit card re-billsReconciled accounts by applying unapplied cash and credit memos.Responded to incoming customer and branch calls in a prompt and courteous manger. Performed all account maintenance; e.g. name changes, address changes, corrections and closing accounts

Reviewed new credit applications using D&B reporting, bank & trade references and financial statements as needed in order to determine credit worthiness.Maintained the accounts of existing customers and managed daily operations of over 300 accountsMade collection calls to resolve past due balances and setup payment arrangements (soft collections)Reviewed existing accounts for credit increases or credit holds in order to release customer ordersPerformed all account maintenance; e.g. name changes, address changes, corrections and closing accountsAssisted the Accounts Receivable Department with data entry and cash postingAssisted the Accounts Payable Department with Data EntryAssisted the Claims Department in resolving invoice discrepancies and providing proof of deliveries