Over thirty (30) years ARM/BPO experience serving in a number of senior, executive and entrepreneurial positions with top ranking companies in the industry. Years of management leadership in contact center operations providing outstanding services to clients in the banking, telecommunications, and government sectors.Possesses a proven track record of building call center operations, developing all levels of staff, controlling or lowering expenses, improving productivity and building client relations. Specialties: Domestic and international ARM/BPO operations, receivables acquisitions, litigation recovery, outside vendor management, management development, bankruptcy, workflow strategy development, quality assurance & compliance monitoring and training.