As Head of Global Operations, I am responsible for overseeing the integration and management of operations worldwide. My role encompasses:-Sales & Marketing Liaison: Bridging the gap between sales and marketing to align strategies and communications.-Key Account Strategy: Developing and executing strategic plans for key global accounts.-Innovation & Tech Integration: Leading the adoption of cutting-edge technologies to enhance operational efficiency and effectiveness.-Administration: Managing administrative functions across global teams, ensuring smooth operations.-CRM Controlling: Overseeing the use and optimization of customer relationship management systems to enhance customer interactions and data management.HR Responsibilities:-Recruitment Process Management: Designing and overseeing the recruitment strategy to attract top talent.-Onboarding: Ensuring new hires are smoothly integrated into our global teams.-Training: Implementing comprehensive training programs, including the RIX Academy, to advance team capabilities and knowledge.My role is pivotal in driving the global sales strategy, enhancing team performance, and fostering technological innovation within the company.

To inspire, assist, and support Fortune 1000 companies in taking their promotional activities to the next level.- I actively contribute to RIX's global success as a leader in the Free Flight Promotions market through:- Territory Planning and Relationship Development: I actively participate in sales planning and strategy for Colombia as well as developing and nurturing strong relationships with potential clients and partners to drive revenue and business growth.- Opportunity Development and Sales Closure: Identify and cultivate sales opportunities with Fortune 1000 companies.- Team Building and Leadership: I build and lead teams to drive rapid growth in new business sales along with fostering a collaborative and motivated work environment to maximize productivity and sales results.- Sales Strategy: Work collaboratively with sales ops to design and implement comprehensive sales strategies.- Forecasting and Pipeline Management: Provide accurate sales forecasts and maintain a robust pipeline of potential deals, ensuring effective business planning and proper resource allocation.- Regional Collaboration: Collaborate with operations in different regions to share best practices, optimize initiatives, and ensure consistent implementation of sales strategies.- Achievement of Sales Objectives: I consistently meet and exceed annual sales objectives.- Project and Agency Coordination: Establish and maintain effective working relationships with internal teams, including project management, technical support, sales operations, and the flight fulfillment agency.

Indulingua provides B2b & B2C white label translation, transcreation and localization services.- In charge of managing a team of translators in different locations and schedules.- We´ve successfully completed multiple Soap Opera white label projects and a movie for Caracol and RCN as well as promotional material for our client´s possible international buyers. - Spearheaded various projects for Tigo International, including protocol and procedure manuals, recruitment and compensation training programs and videos, the entirety of the company's business processes at a LATAM level and the translation of HR software using Tigo's Atlassian Confluence workspace- Financial report and purchase proposal of a Colombian electrical engineering company by ILJIN Electric and Client Brief, product list and detailed product description for Olfatíf.

MielCafé selects, roasts and sells through its own digital platform specialty coffee products to the Nicaraguan national market and ships Roasted at the Origin coffee to the United States.- Managed the team, commercial relationships and organizing events fully remote.- Successfully led the digital transformation of the business, driving almost complete digitization except for our offline events along with commercial allies.- Spearheaded the development and launch of LienzoBlanco, a limited edition project that fuses the art world with the specialty coffee industry. This involved collaborating with plastic artists, organizing events, and selling specialty coffee with original artwork to our clients.- Developed and executed an institutional coffee strategy that offered specialty coffee to offices, coffee shops, and organized team building events centered around coffee. - Developed a green coffee tea product for the health and wellness niche in Nicaragua which has provided better profit margins than our roasted specialty coffee offers- Launched an exciting attempt at developing a LATAM online community for all members of the coffee value chain called Comunidad MielCafé using MightyNetworks.

Speak&Work offers cleaning companies impactful industry-specific ESL courses for their Latino workforce. - During our MVP stage, I was in charge of recruitment, onboarding and follow ups with teachers, students and company owners.- Found, tested and implemented new ESL at a distance teaching tools to make learning at a distance for adults more engaging through interactivity and gamification.- Developed the learning program we launched with and created the Call for Proposals for our new program.- Took part in teached Spanish classes to business owners and English classes to employees for effective communication. - Led the digital transformation of the business and we are currently moving to a LMS platform to provide a B2C offer.

Emerge was a professional service provider firm with the mission to improve emerging cities in Nicaragua and Latin America that currently face rapid urbanization and the impacts of climate change. - We helped our clients to access development opportunities from cities and agglomeration economies while improving people's capacities towards creating more sustainable, inclusive, productive and resilient cities in line with the New Urban Agenda and the Sustainable Development Goals. - I led the Public Health & Community area for development program initiatives.

Digital marketing agency specialized in pay-per-click (PPC) advertising on Google, Microsoft, and Facebook platforms.- Researched advertising trends, competitors’ pricing and products to decide on appropriate placement of ads and determine what content will reach customers- Developed projects to create content according to my client's industry- Published digital marketing content online and implement email marketing campaigns through digital traffic measurements, social media and Google Analytics monitoring and paid advertising campaigns using SEO and other tools - Reported on the growth and analytics of campaigns to stakeholders- Monitored project status and budget and scaled campaigns to maximize my client's ROAS- Conducted market research to inform campaigns and researched competitors’ pricing and products to brainstorm and implement experiments/conversion tests

JustHope fostered cultural understanding by creating mutually beneficial partnerships between communities in the U.S. and Nicaragua through agriculture, education, social enterprise and health community development programs and projects.- I developed and executed diverse donor and partner engagement strategies and plans.- Established, developed, and maintained strong relationships with foundations, corporations, and other strategic partners.- Worked closely with other leaders at JustHope (JustHope Board of Directors, President and CEO, the JustHope Leadership Team and JustHope Country Leaders) to secure partners who would support the organization’s mission.- Represented JustHope in its organizational memberships as well as other events/conferences in order to build JustHope’s reputation and brand among foundation and corporate audiences.- Tracked the progress of partnerships, updating data and strategic information routinely in Salesforce, providing regular updates and adjusting where necessary to ensure the partnerships evolved.

Project WOO was an NGO focused on rural coastal communities impacted by surf tourism in Nicaragua.- I coordinated the different projects & programs led by the organization and served as liaison between community, community leadership, donors, volunteer groups and organization. - Designed and implemented a new operational plan for the health program, strengthened bonds with the donors and community.- Managed a team and coordinated volunteer groups that came from the US. Served as interpreter, translator.- Organized and led health and health education needs assessments and surveys to set up and track impact of health projects.

INCAP is the specialized center in food and nutrition of the Pan American Health Organization PAHO/WHO, and institution of the Central American Integration System, in the Social Directorate of the Secretariat of Central American Integration, SISCA/SICA.- My research fellowship culminated with the Situational Analysis of the Promotion of Healthy Diets and Physical Activity Provided to the Population by Healthcare Professionals in Primary Healthcare Centers in the Department of Managua, Nicaragua.- This analysis highlighted the importance of preventive work in NCDs, what existed at the legislative level and how it translates into primary care in health centers in order to promote institutional interest in the promotion of healthy habits in the Nicaraguan population.- Presented my results to the Nicaraguan Ministry of Health and was speaker at the XIX Nacional and VIII International congress of the SEMPSPH, Valencia, Spain, 2017- Managed a research budget provided by IDRC and a team for data collection and analysis.