Juan Pablo Bossa Angel Email & Phone Number

Bogotá, Bogota, Co

Bogotá, Distrito Capital, Colombia

-Proactively monitored case deadlines, organized case materials, and ensured timely submission of legal documents, supporting attorneys in maintaining efficient and well-prepared case strategies.-Assisted in drafting legal documents, including demand letters and case summaries, while maintaining accurate CRM entries and organizing critical client documents, enhancing overall case readiness.-Utilized bilingual proficiency in Spanish and English to effectively communicate with diverse clients, translate documents, and facilitate clear understanding of case details.

-Reviewed and maintained patient medical records, ensuring accurate documentation and timely updates, which contributed to efficient patient care coordination and streamlined case management.-Scheduled medical procedures, handled billing inquiries, and managed communications between clients and attorneys, ensuring smooth case progression and timely updates.-Managed patient billing inquiries, resolved insurance issues, and ensured proper billing practices, facilitating smooth financial processes and patient satisfaction.

Bogotá, Distrito Capital, Colombia

-Respond to incoming call center inquiries regarding insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries.-Handle customer complaints, provide solutions and appropriate alternatives within established timeframes; follow up to ensure resolution.-Demonstrate accuracy in the handling of customer policy modifications based on the data provided.

Bogotá, Distrito Capital, Colombia

-Perform data entry into company's software application or database such as updating customer information, reviewing data and eliminating errors, merging data from different systems, entering accounting records and entering phone conversations into a database.-Learn about personal banking business line and competently provided customers with information about each one, complementary products, and suggestions for their usage.-Receive recognition on three different occasions for mediating conflict and keeping the business throughout the process. Continuously recognized to keep metrics above 98%.-Participate in Workforce projects related to tracking and development of KPIs.

Distrito Capital, Colombia

-Responsible for providing customers with reliable information, product guidance, and friendly service.-Recognized as a top call center agent with above average satisfaction rates on monthly customer service surveys.-Resolve customer problems providing technical assistance and explaining the best solution and following up with cases.

Bogotá, Distrito Capital, Colombia

-Telephone customer service and processing of requests for information.-Logistics follow-up in delivery of orders.