Juan Broedrich Email & Phone Number

Midrand, South Africa

Johannesburg Area, South Africa

Centurion

George, Western Cape

FilingBookingsAftersales Assistant

Western Cape

Greeting the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.Assist in VIP’s arrival departure in absence of guest relation officers.Check cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.Check on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.Assist in sending guest messages or faxes.Give instruction to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- showsAssist in handling room lock problems.Prepare and checks for VIP’s arrival and escorts guests to rooms.Co-ordinate with all departments concerned in order to maintain Front Office functions properly.Operate the front office computer system in order to assist front office attendants.Check group department, fit and ensure switchboard makes appropriate wake up calls.Handle guest complaints and other related problems and reports on the Assistant Manager’s log book.Assist reception, business centre, cashier, concierge and bell captain during they are busy.Answer guests inquires, handles complaints and attend to the needs of the guests.Approve and sign for allowances, rebates etc., as required by Front Office Cashier.Authorize charges to be made for late departures and/or compliments on them.Promote and maintain good public relations.Motivate and maintain good staff relations.Maintain and be guided of hotel policy on credit/lost and found hotel guests properties.Follow up in credit check report, liaise with credit manager.Responsible for front office operation during the absence of Front Office Manager (HO).Approve the working schedule for the front office attendants and submits them to front office manager (HO).

Johannesburg Area, South Africa

Events company

Centurion, South Africa

providing help and advice to customers using your organisation'sproducts or services;communicating courteously with customers by telephone, email, letterand face to face;investigating and solving customers' problems, which may be complexor long-standing problems that have been passed on by customerservice assistants;handling customer complaints or any major incidents, such as asecurity issue or a customer being taken ill;issuing refunds or compensation to customers;keeping accurate records of discussions or correspondence withcustomers;analysing statistics or other data to determine the level of customerservice your organisation is providing;producing written information for customers, often involving use ofcomputer packages/software;writing reports analysing the customer service that your organisationprovides;developing feedback or complaints procedures for customers to use;developing customer service procedures, policies and standards foryour organisation or department;meeting with other managers to discuss possible improvements tocustomer service;being involved in staff recruitment and appraisals;training staff to deliver a high standard of customer service;leading or supervising a team of customer service staff;learning about your organisation's products or services and keeping upto date with changes;

Customer Relations Clerk/Leads Administrator:Customer Complaints, Initiative on how to improve customer satisfaction levels throughout the dealership, ensuring ratings above national and Metro and setting a new bench mark of customer satisfaction.Events I was involved with as a CRM clerk was, the X1 launch, the X3 launch and the Club Motors FOUNTAINS launch.. Ensuring That CI is kept up to standard. Weekly campaigns informing clients of events or thanking clients of their business.Ensuring customer satisfaction after vehicle was in work shop or after taking delivery of vehicle. Ensuring data entered on Focus Pro is accurate. Marketing Straitening & Panning. Phoning clients who has a Motor Plan which is about to expire and reaching targets set by BMW South Africa.Customer Relations Manager:Support the dealership in all aspects of CRMEnsure compliance with BMW, Barloworld and dealership policies Implement and maintain CRM Strategy, Manage and Maintain Dealership Database. Public RelationsMonitor, Analyse and manage the dealerships Customer Satisfaction Index Management of MERSETA, Skills Plans Managing and maintaining the OHSACT system

Club Motors Fountains, Pretoria

• Advise customers about necessary service for routinemaintenance.• Help identify a mechanical problem by questioning thecustomer or doing a visual inspection or road test.• Confer with customers about inspection results, recommendcorrective procedures, and prepare work order for neededrepairs.• Prepare a repair order showing time, cost, and laborestimates for service.• Write a brief description of the problem on the repair orderto help the mechanic locate the problem.• Explain the work performed and the charges to thecustomer.• Handle customer complaints.

Office supplies, also manager a call center within the branch in Centurion. Schedule appointments and confirm them. Deal with customer complaints.

Worked out Margin and Discount for Hewlett Packard's key accounts and to meet the accounts needs

Project Management, Introduction To Project Management

Activities and Societies: Cricket Studied and socialized mainly.

High School

Activities and Societies: Football