Computer Engineer, Ms Sc in Economics, and entrepreneur. Lifelong learner.15 years of experience in the fields of IT ​​management, IT services and online ventures. Proficient in English, French, Spanish and italian.Extensive experience in project management, specifically related with ICT services and and products, IT infrastructure, management of data centers, telecommunications networks, wired and wireless network services, LAN and WAN data, voice, and video over IP telephony and videoconferencing.Experience in acquisition and implementation of software applications, projects, software development, software solutions, business systems, databases, experience with mission-critical systems, CRM, ERP, HCM, ECM, WCM systems and BPM, web applications, unified communications and corporate telephony.Experience in the ITIL V2011 framework for managing IT services, catalog services, defining and enforcing service-level agreements, incident, requirements, problems and change management.Knowledge and experience in ISO 9001 quality assurance frameworks.Oriented to strategic planning, problem solving, adding value to the business, optimizing budgets, increased efficiency in processes, and increased satisfaction of internal and external customers.