- Participate in Project Management teams to support contract compliance. - Execute, Delivery, and Commitment to deliverable dates. - Work and coordinate with vendors to receive and maintain compliance evidence.- Assigned to include requests for proposals/quotes, property management activities and shipping and receiving activities.- Work directly with internal and external customers/suppliers/providers, Architecture, Product Engineering, Design/Implementation engineering, Change, Service and Product Management.- Big picture view in order to proactively anticipate and or resolve issues and create mitigation plans / timelines.- Manage Independently contract tools and techniques to assigned projects, including documentation and implementation of CM processes.- Work on Contract Awareness, Records Management, Change Control, Risk & Issues Management, Deliverables Management.- Communicate project status, risks, mitigation plans, and issues to Sr. Leadership.

• Manages and directs delivery of large scale and complex technology projects involving Cleartouch moves, transformation of infrastructure and consolidation related projects for the Bank Solutions Organization.. • Lead a project team in a Matrix environment consisting of resources and partners from across business operations, application, and DC infrastructure to create and execute the project plan. • Responsible for build out of mission critical applications in the go-forward Data Center and executing the migration of clients from current products to future state. • Coordinate strategic planning sessions with all teams and management to determine the scope and objectives of each project. • Develop robust project plan to migrate existing clients from current product to future state product. Gather data to support business plan and identify all dependencies. Set Parameters to determine types of clients to be included in Client Migration groups. Establish Parameters for items and strategy around client Mock tests. • Conduct working sessions to gather and document requirements and design for the applications and environments • Be able to act as a Business Analyst to complete required analysis to be able to successfully plan and manage the required deliverables in planning for the Data Center move. • Identify, track and prioritize issue, risks and action plans and modify the plan as necessary based on changing priorities. Engages Stakeholders to resolve complex business problems affecting Project successes. • Work closely with Support Management to prepare for and facilitate the hand off to regular Support. • Communicates progress, expectations or escalates problems to Fiserv’s management for awareness and/or resolution. • Provides Leadership, Accountability and Ownership for all aspects of the Project cycle.

- Manage various migrations from start to finish and communicate with partner teams and leadership- Work with various department / team managers to determine scope, timeline, requirements of engagements and ensure the delivery of project activities- Issue & Risk Management: leads the identification and resolution of risks and issues,including escalation management when required- Project Reporting/Communications: Reports the status and progress of projects to the PMO,project stakeholders, and higher level status reporting for senior/executive staff.- Lead project teams to determine the scope, timeline, requirements and ensure the delivery of security programs and operational projects.- Develop project management procedures, methodologies, and Indicators to achieve goals and improve our processes- Demonstrate the ability to effectively manage project resources as “one team” to deliverinitiatives. Facilitates collaboration among teams.

• Managed diverse Project teams (in-house, multi-vendor - System Integrator, Quality Control). • Worked on-prem and/or AWS cloud infrastructure (Telephony/Data Center/Network) Migration Projects to merger and acquisition.• Ensured of all integration plan, working with delivery teams and newly acquired business leaders to complete the integration.• Coordinated service acceptance tests with technicians and businesses. • Facilitate conference calls and presentations with Stakeholders to integrate of infrastructures with large scale organizations.• Responsible for integrating all aspects of infrastructure components (network, EUC, O365, corporate tools/applications, vendor contracts, sites) of a newly acquired business into Change Healthcare standard.• Pulled daily reports of events due and proactively managed with internal/external customers.• Used MS Project for tracking purposes and PPM (Project & Portfolio Management Software)

Side A Migration to GCP Cloud● Work with developers, security and Technology team to develop and debug firewall rules, and traps for the network systems hosted on GCP cloud platform using Agile methodology Project Management and Scrum. ● Establish milestones and monitors adherence to master plans and schedules identified program problems and obtains solutions, such as allocation of resources or changing contractual specifications. ● Collaborate to work with internal and external network and operations group on daily basis.● Assist in development of implementation plans as part of Cloud Transformation.● Manage risks and resolve issues that affect release scope, schedule, and quality.● Coordinated service acceptance tests with technicians and businesses. ● Research technologies to enhance and evolve the network/systems infrastructure.Planning & Execution (P&E)● Monitors and maintains application security on PVM Vulnerability report. ● Serves as subject matter expert in Equifax CSA tools working on problems of diverse scope and complexity. Oracle Primavera P6 experience.

• Project Manager responsible for managing major consolidation Data Center, Call Center, new build Infrastructure Projects in the Americas Region. • Developed project plans, managed escalations, installations, conflict management expert, completed migrations from old legacy to new Data/Voice by deploying Opsware VMWare solutions worldwide which included responsibilities in overseeing processes, Alcatel Application Process and Implementation to external customers, SLA, and monitoring the status of B-end provisioning for all orders.• Ensured all phases were followed for SDLC and PMO Process Development which included the following: requirements and cost analysis, design, Implementation process, verification, testing, and maintenance.• Coordinated service acceptance tests with technicians and businesses. • Facilitated conference calls and presentations with correspondence in order to discuss order status and take-over escalations on weekly basis.• Pulled daily reports of events due and proactively managed with internal/external customers.• Used MS Project for tracking purposes and PPM (Project & Portfolio Management Software)

Develop project plans, manages escalations / installations / testing of international frame relay, T1/E1, DS3 and ATM access with responsibilities in overseeing processes, procedures and requests by monitoring the status of B-end provisioning for all orders assigned.Works with International and 3rd party vendors for cost, supply and timeframe of delivery E1 circuits for the International side. Managed the configuration and testing for T1/E1 WAN applications by following the physical interface configuration for the Ethernet and WAN, configure the L2 protocol, bind the physical and virtual (L2) interfaces, create access list (NAT parameters), and send to the Tier 2 to configure the routing information to the Cisco routers (RIP, OSPF, static routers etc).Managed the escalations of the DS3 converters over the Ethernet in Mexico, made sure the converters were delivered on time by PTT. In addition made sure to control the backbone (DLCI, CIR/EIR) assignments in order to prevent Network congestions.Participates in daily conference calls with counterparts to confirm we are on target for project implementation.Facilitates conference calls and correspondence in order to recover disconnect in error circuits.Spearheads team effort to ensure all activations are successful. Team leader on all activation issues for immediate resolutions.Maintain ownership, manage and monitor access orders, expedites and backlogs utilizing the relationship with provisioning coordinators in Latin America and Caribbean countriesDemonstrates self-confidence in managing the countries. Understand customer needs and focus on improving customer satisfaction by developing excellent relationship with suppliers.Pull daily reports of events due and proactively manage with MOW teams.Uses MS Project for tracking purposes.

Project Manager for Delta Airlines, Galileo and many small South America Airlines.Managed Airport Hubs Project deploying new LAN/WAN infrastructure at 50 airports worldwide in 2004 and an additional 100+ airports in 2005.Managed the escalations of the DS3 and 3D wireless converters over the Ethernet in Mexico and LA, made sure the converters were delivered on time by PTT. In addition made sure to control the backbone (DLCI, CIR/EIR) assignments in order to prevent Network congestions.Received projects from internal PMO Manager then develop project plan and mobilizes resources to execute project plan. Held accountable for the overall Service Implementation process by maintaining ownership of project/orders until completion that includes Migration from Frame Relays and X25 to MPLS (IPVPN), UNIX, Solaris, PBX, Aircom and VoIP for Major Airline Customers.Registered service orders and allocate network parameters for new LAN design for most of the airline customers and Data Centers.Tracked and Managed order progress with relevant service provisioning, Network Engineers and Architects entities.Coordinated service acceptance tests with customers.Provided presentations for order status and reports to Customer, Account Team, and Managers on weekly basis.Used MS Project for tracking purposes and MS SQL Server.

Handle various billing and maintenance orders issues supporting the inbound/outbound teams. Products include but are not limited to vision, vnet, dedicated, Frame Relay, T1, DS3, cellular, internet, paging, toll free service. Work closely with all MCI departments, District Management and various other support agencies on a daily basis. Also have strong verbal and written communication with internal/external customers on complex issues. Conduct team pre shifts, training to Business Service Customers on Vision / Vnet /Toll free/ Dedicated product and other services. Have Strong time management, problem resolution and ability to handle multiple tasks and Projects. Able to handle issues without contests/spiffs/recognition. A solid understanding of Microsoft Office 97/2000, Windows NT. 95 and 98, Microsoft Access, Lotus Notes, Power Point.