Juan Chaves Email & Phone Number

San Jose, Curridabat

Manage contracts with different clients from both the public and private sectors of the company.Generate billing reports and project reports for clients.Manage the relationship with the company’s commercial partners in technical terms.Provide guidance and assistance to the commercial department in the pre-sale of solutions, as well as the preparation of offers, estimates, and budgets.Support the company's recruitment department in filtering personnel for their incorporation into… Show more Manage contracts with different clients from both the public and private sectors of the company.Generate billing reports and project reports for clients.Manage the relationship with the company’s commercial partners in technical terms.Provide guidance and assistance to the commercial department in the pre-sale of solutions, as well as the preparation of offers, estimates, and budgets.Support the company's recruitment department in filtering personnel for their incorporation into the company, as well as defining the requirements of the different positions.Member of the Innovation Committee with the aim of promoting innovative ideas and projects for the company.AchievementsSuccessful execution of +15 contracts both in Out-Tasking modalities, on demand of requirements as well as delivery of turnkey products.Administration +35 consultants in different technologies (Mobile, JAVA, .NET, ORACLE)Reduction of staff turnover rates in clients in charge Show less

San José, Costa Rica

Manage the Mobile Applications Development Department.Be the communication channel with company's clients for project management, issuesescalation and decision-making.Generate billing reports and project reports for general management and clients.Manage the relationship with company’s commercial partners in technical terms.Provide guide and assistance to the commercial department in the presale of solutions,as well as the preparation of offers, estimates and… Show more Manage the Mobile Applications Development Department.Be the communication channel with company's clients for project management, issuesescalation and decision-making.Generate billing reports and project reports for general management and clients.Manage the relationship with company’s commercial partners in technical terms.Provide guide and assistance to the commercial department in the presale of solutions,as well as the preparation of offers, estimates and budgets.AchievementsIncreased the business opportunities of the company by 200% by expanding theareas of development to Mobile Applications, Web Portals, systems based on ArtificialIntelligence (ChatBots), as well as the implementation of biometric interfaces.Encouraged the growth of the team by 300% for the attention of new projects.Implemented an agile project management methodology certifying 80% of the team inScrum.Developed commercial proposals and functional Demos as Pre-Sales Engineer,increasing the business opportunities of the company. Show less

Costa Rica

As Outsourcing for Citi Group for 3 years, I had the responsibility to direct projects andprovide support in Central America.Prepare and submit project reports to Managers in the region.Implement plans in terms of SLA’s compliance and release of new functionalities.Direct an implementation project of the ITIL Framework for the Secretaría General deGobierno Digital, through the generation of diagnostics, policies, procedures, training andautomation of… Show more As Outsourcing for Citi Group for 3 years, I had the responsibility to direct projects andprovide support in Central America.Prepare and submit project reports to Managers in the region.Implement plans in terms of SLA’s compliance and release of new functionalities.Direct an implementation project of the ITIL Framework for the Secretaría General deGobierno Digital, through the generation of diagnostics, policies, procedures, training andautomation of processes.Conceptualize and develop, under the Scrum methodology, the first version of theAcquisition platform of the Kuiki Credit company.AchievementsTrained 100% of CITI Group’s development coordinators in Central America about thebest practices of the ITIL Framework, especially in Problem Management.Fulfilled 100% of the SLA’s goals for the operation of the different CITI Group’splatforms 3 years in a row.Increased maturity level of Gobierno Digital IT team in Service Management by anaverage of 70% to 92% through the implementation, training and automation of 10 ITILprocesses. Show less

Heredia, Costa Rica

As an outsourcing for Grupo Financiero Uno, I had the responsibility to lead the migrationprojects of Legacy systems to CITI Group’s platform.Participate in sessions with different technical and business areas in order to determineimpacts and risks on the migration of platform functionalities at application/ infrastructurelevel.Lead a Problem Management department with high complexity requirements in CentralAmerica.AchievementsReduced by 33% the entry rate of… Show more As an outsourcing for Grupo Financiero Uno, I had the responsibility to lead the migrationprojects of Legacy systems to CITI Group’s platform.Participate in sessions with different technical and business areas in order to determineimpacts and risks on the migration of platform functionalities at application/ infrastructurelevel.Lead a Problem Management department with high complexity requirements in CentralAmerica.AchievementsReduced by 33% the entry rate of incidents reported through the implementation ofProblem Management practices.Successfully executed a migration project of one of the Banks of Grupo Financiero Unoin Central America. Show less

Costa Rica

Company’s project execution in Costa Rica and Central America.Coordinate meetings with customers in order to take requirements, estimate and prepareoffers.Lead the development team, define priorities and assignments for each team member.AchievementsBeing promoted in less than one year from the programmer analyst position tocoordinator and technical leader.Conceptualized and implemented in 10 months a platform for the reservation and sellingof travel tickets… Show more Company’s project execution in Costa Rica and Central America.Coordinate meetings with customers in order to take requirements, estimate and prepareoffers.Lead the development team, define priorities and assignments for each team member.AchievementsBeing promoted in less than one year from the programmer analyst position tocoordinator and technical leader.Conceptualized and implemented in 10 months a platform for the reservation and sellingof travel tickets for the Tica Bus company throughout Central America. Show less

Bachelor'S Degree, Computer Engineering

Bachillerato, Enseñanza Media