Juan Carlos L. Email & Phone Number

New York, New York, Us

Partnered with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals. Working closely with product owners, business and system analyst, Technical SMEs, vendors and management to determine and document systems and impacts and support requirements. Formulate and define systems scope and objectives for complex, high impact application enhancements and problem resolution through in depth analysis and evaluation of complex business processes, systems and industry standards; document requirements. Influencing strategic decisions through advice, counsel or provided services directly impacting our business and users. Owned a series of complex systems from inception, acquisition from their vendors till production placement, end to end, managing the vendor relationship.Created a skill to get into the detail whether to find better solutions or understand the product better.

New York, New York, Us

Responsible for mass software distribution to customers, customer beta testing coordination and related projects. Coordinate enhancement and problem fix software deployment to customers using Mass Deployment tools. Coordinate customer beta testing following documented procedures identifying beta customers, beta rep assignment and training, beta issue reporting/resolution tracking Management of the master release schedule and other deployment schedules. Research and resolution of escalated, critical, and other large scope customer deployment issues. Creates/maintains Policies and Procedures related to Software Deployment activities. Closely working with product managers, programmers, and customers to resolve deployment issues and communicate status/solutions to appropriate stakeholders.

Madrid, Madrid, Es

Appointed as IT Operations Manager at LBJ Infrastructure Managed a team ensuring the correct execution and operational performance of a set of tolling informational systems for the DFW area in North Texas. Lead offshore resources for the correct functioning and performance upgrades of our systems. This involves the delivery management of change requests, enhancements and fixes our systems requires using an offshore based software factory which support our operations. Provide daily status reports of the current operation to financial team and executive members as well as weekly status reports on system behavior and maintenance which include all the new developments.

New York, Ny, Us

Appointed as the Regional Platforms Coordinator on the LAC Region. In charge of the international portfolio and first point of contact from World Services Technologies for Mexico, Argentina and Latin American markets for all changes coming into our managed applications from our global technology group and any international Tech unit. I coordinated End-to-End change request lifecycle and managed the assigned resources for proper requirement analysis, build, testing and successful implementation into our production environments. I served as a liaison between international and local technology teams and our business units to let the processes and communications flow to conceive the correct needs for every business area. Provided assistance to production issues raised by our production support team with proper and addressed escalations whenever appropriate. Achievements: 40+ successful releases implemented. Including the participation on several new product Launches, Chip&Pin capability into our market, new products for our insurance business unit, compliance changes into our systems among others. Headed the implementation day release for Mexico mainframe migration for consumer cards and supported the corporate mainframe migration as well. I helped and triggered the foundations and transition of the System Assurance Team in our LAC Markets. My latest achievement was the successful coordination (from the business side) on our markets on the Datacenter Migration safeguarding the integrity of our information, processes and applications from each business unit. I coordinated the application and mainframe validations on a 3 month migration period. I was hosting weekly status meetings planning the schedule and market strategy to prevent as possible impacts to our Card Members.

Dublin 2, Ie

Environments Coordinator, Bank of America ProjectApplication Server Administration in HP-UX (UNIX) like systems with Tuxedo & Websphere.I was responsible of the correct maintenance and proper functioning of different applications being developed within a “Testing Center of Excellence” supporting mostly SIT (System Integrated Testing phase) and UAT (User Acceptance Testing Phase) environments on different bank projects. Help and participate on the definition and creation of a Test Strategy to be followed during the lifetime of the project. Coordination of all the involved parties on testing cycle, from developers, testers, DBAs and final users from different testing phases of various products inside a financial institution to perform an integral and high quality Testing maintaining or facilitating a project plan. Defect analysis and following: contacting involved parties such as developers and DBAs with testers and users for correct communication, defect triage, testing cycles and deliverable dates, the approval of activities and task scheduling from: code deploying, code installation, data conditioning and performance testing in scheduled migration windows accordingly with the test phase and cycle for each owned application facilitating communication and managing virtual meetings with all the teams involved in a project including US teams and from India to guarantee all deliverables are completed within the planned schedule. Achievements:Expand the quantity of team members working for this client from being only one to three within six months competing with on-shore (US), offshore (INDIA) and near-shore (MX) consulting groups.

Charlotte, Nc, Us

Contractor from Accenture Technology Solutions.Leadership and coaching of the Environments Management for Collections Near shore team.+Coordination of project releases & initiatives moving through 24x7 Testing & Production environments in our "Testing Center of Excellence" +Risk mitigation, incident handling and problem management.+Facilitate, triage & resolve technical environment problems and/or application issues +Environments decommissioning coordination.+Single Point of Contact for the entire duration of projects to address any questions about the readiness process and status.+Primary contact for client to escalate project issues, ensuring resolution in compliance with service level agreements. +Plan and track product deliverables through the project lifecycle, providing regular status reports and transition plans to the team, as well as providing clear and concise communication and reporting to senior management teams.+Collecting, understanding and transmitting the business requirements for the project and translating these into technical specifications for the team.+Environment delivery management in accordance with established processes, appropriate standards, practices, procedures and SLAs.+Provide mentoring and training to junior staff. +Management of resources globally in remote offshore locations, as well as local teams on the ground.Achievements: Expand the quantity of team members working for this client from being the only one to three within six months competing with Onshore (US), offshore (IND) and near shore (MX) competing consulting groups.

Hyannis, Ma, Us

Responsible for the enterprise data conversion strategy of the business: proper planning and successful conversion execution, including development and preparation of the business intelligence plan for data migration and conversions; supports data mapping, data cleansing, data warehousing, and the identification of master data; prepares functional design specifications; identifies requirements; oversees proper sequencing of activities; oversees durations of activities and resources required to support the data conversion efforts as related to deployment to SAP; supports development, update and review of extract specifications to articulate the data transformation requirements to legacy system data owners.

Us

Administration and support of remote systems (UNIX) for in international Booking System within a hospitality IT solutions using advanced shell-bash usage. Client and final user support and interaction at global level; development and implementation based on information analysis using ORACLE 10g, Application servers such as JBoss, Weblogic and Tuxedo.

Mexico, D.F,, Mx

Worked for the Risks and Fraud Areas of the bank performing analysis, development and implementation of integral systems by a consultants firm. Participant in the development of platform systems using data mining, ETL, DTS With .NET, SQL Server. Crystal Reports. Developed our own ETL tool, then with the use of a proper DB and Stored Procedures we developed a series of medium-high complex Crystal based reports to better understanding of the T24 information dump.

Information Technology Project Management

Engineer'S Degree, Computer And Information Sciences And Support Services

Certificate, Computer Engineering