Juan A. Cortes - Mba, Msis Email & Phone Number

Alpharetta, GA, US

Alpharetta, GA

Greater Atlanta Area

• Insiten is a Fintech company that bridges the gap between IT and business. Insiten works closely with their clients to define, improve, and automate complex business processes. By integrating resources, eliminating.
• Helped grow the company from three employees to over 20 employees (by July 2020)
• Co-lead the creation of an Angular components library to be used internally
• Used Microsoft’s Azure DevOps to manage my daily software development activities
• Participated in daily company-wide software development stand-ups
• Interacted with Microsoft SharePoint’s software using APIs (SharePoint was used as our software’s backend)

Greater Atlanta Area

Student at DigitalCrafts boot camp learning two full web stacks over the course of 16 weeks. Learning HTML, CSS3, JavaScript, jQuery, JSON, Bootstrap, PostgreSQL, Python, Flask, MongoDB, Angular, Express and Node.jsClasses are scheduled from 9am to 5pm Monday thru Friday and includes lectures from experienced instructors (in-house and visiting).

Greater Atlanta Area

• Member of the Change Management Center of Excellence team responsible with ensuring CCR is prepared for the people, process and technology transformational changes. CCR will experience transformational changes as part.
• Change management lead on a transition team responsible for the re-franchising and divestiture of CCR owned operations to the Clark Beverage Group
• Drove adoption of change initiatives to ensure transformational changes were successful
• Performed stakeholder analysis and change impact analysis working alongside the CCR functional leads and the Clark team
• Change Management Manager for the CCR CONA project responsible for creating the CONA Change Management team’s change management strategy and deployment of Change Management activities for CONA Release 1 and Release 2.
• Developed Change Management strategy for the CONA Change Management team

Greater Atlanta Area

• Change Management consultant for the ESCO CHAMP (SAP software implementation) and the Equipment Fulfillment Strategy projects responsible for coordinating change management and communication activities that affected.
• Managed Change Management deployment schedule tracking all Change Management activities
• Managed Organizational Readiness document and created scorecard used to assess the “readiness” of the organization to the change
• Prepared Organizational Readiness materials (survey, survey instructions, marketing materials)
• Analyzed AS-IS and TO-BE processes to create “A Day in the Life” scenarios used in project’s Town Hall meeting
• Organized Town Hall meeting logistics for more than 400 stakeholders located in several states

New York, NY And Orlando, FL

• Accenture is a global management consulting, technology services and outsourcing company helping clients become high-performance businesses and governments
• Experience focusing on Communications, Change Management, Project Management and Training activities at several global clients’ locations for this publicly recognized global management consulting, technology services.

• Business Development:
• Created roadmap to bridge gaps between a client’s initial-state landscape and their desired future-state
• Updated and maintained business case document to be presented to the company’s executives
• Designed and maintained Excel spreadsheet model used to calculate and track business case metricsCommunications Activities:
• Identified the stakeholders impacted, their communication needs and best ways to deliver strategic and tactical messages effectively
• Created communication deployment strategy and approach to increase awareness, understanding, and support of the project transformation initiativesChange Management Activities:

Norwalk, CT

• Training and Performance Support Lead for an SAP-CRM implementation and responsible for overseeing and coordinating all training activities for a $775,000+ training work stream by leading the design, development and.
• Led training design sessions with client leadership to evaluate training needs and requirements, resulting in the creation of a role-based curriculum for over 400+ users
• Created Learning and Performance Support strategy used for the training development and delivery
• Instructed training developers on how to better lead training delivery activities
• Managed training logistics and supervised local training sites and central support
• Received a 4, out of 5, training score for all classroom-based training activities

Tampa/St. Petersburg, Florida Area

• Regional Change Management consultant responsible for driving and coordinating all project change management activities across 24 Latin American countries ensuring alignment with global change management activities and.
• Planned, established and maintained communication plans across 24 countries
• Developed, updated and reported impacts of each project and appropriate plans to mitigate these impacts
• Identified key messages, developed materials and maintained project communications plan
• Proactively identified potential risks and resolved them before they could negatively impact the program
• Coached client’s leadership team to identify change requirements and champions to deliver change initiatives

• Communications Lead in SAP Upgrade project that affected over 35,000+ end users.Key accomplishments:
• Partnered with Pfizer leadership to perform impact analysis that identified key messages that would reach the 35,000+ end users
• Liaised with Pfizer's corporate communication team to ensure all 35,000+ stakeholders received job aids and communications materials ahead of upgrade implementation

Norwalk, CT

• North America (US, Canada and the Caribbean) Training and Performance Support Lead for a global shared services implementation project.Key accomplishments:
• Led training design sessions with client leadership to evaluate training needs and requirements, resulting in the creation of a North America role-based curriculum for 40+ super users
• Implemented Service Rehearsal Testing that determined the project could "Go Live" on time

• MIT is an American private research university located in Cambridge, Massachusetts. It has five schools and one college, containing a total of 32 academic departments, with a strong emphasis on scientific and.
• Gathered requirements to developed database and web front-end user interface used at the MIT Institute for Soldier Nanotechnologies to manage lab equipment used for military research
• Developed database in mysql
• Developed front-end user interface in php and ajax

• Trade Center Management Associates is a private sector building management and hospitality service provider that administers the Ronald Reagan Building and International Trade Center buildings in Washington, DC.Key.
• Created computerized process that reduced preparation of banquet checks by more than 75%
• Redesigned Microsoft Access database used to keep track of conferences and gala events
• Responsible for cash-handling and reporting weekly revenue for one night club

Orlando, Florida Area

• Walt Disney World Resort is the world's most-visited entertainment resort and includes four theme parks, two water parks, 23 on-site themed resort hotels and other recreational venues and entertainment.Key.
• Managed front office team of 10 employees at a 3,000-room moderate-priced hotel and at a 1,300-room premium-priced hotel
• Implemented training and development programs for newly hired and existing front office cast members
• Administered room inventory during low occupancy periods and reduced Housekeeping labor costs by 15%
• Implemented Operating Guidelines at the Front Office department for a 1,300-room hotel
• Selected from 1,500+ employees to lead a team that trained employees at 18 Disney hotels

Software Engineer

Learn two full web stacks over the course of 16 weeks: HTML, CSS3, JavaScript, jQuery, JSON, Bootstrap, PostgreSQL, Python, Flask.

Mba And Masters In Information Systems, Marketing

Activities and Societies: European Business Club, MSIS Association, Strategy Club, Marketing Club, Latin American MBA Association (LAMBA).

Bsba, Marketing And Accounting