Juan Carlos Quiros Email & Phone Number

British Columbia, Canada

San José, Costa Rica

• Plan, design, test, pilot, run and maintain UiPath Studio X bots through sprints (Scrum framework) to automate optimized processes.• Collaborate with GBS Process Engineering to optimize processes.• Manage on-demand background screening checks from Fit2Work® clients and achieve the targets of Key Operational Indicators.

Heredia, Costa Rica

• Maintain all corporate customer information according to categories and level of service required.• Comply with all collection strategies by account analysis of portfolio and follow ups.• Reconcile customer accounts to identify due payments or locate past due invoices to avoid further issues.• Facilitate that all customer invoices reach out correctly and in a timely manner to avoid future past due balances.• Identify and analyze credit and debit notes, and cash not applied… Show more • Maintain all corporate customer information according to categories and level of service required.• Comply with all collection strategies by account analysis of portfolio and follow ups.• Reconcile customer accounts to identify due payments or locate past due invoices to avoid further issues.• Facilitate that all customer invoices reach out correctly and in a timely manner to avoid future past due balances.• Identify and analyze credit and debit notes, and cash not applied correctly to inform the right department on how to proceed.• Generate specific reports about the customer status which impact the company the most. Show less

El Tejar, Cartago, Costa Rica

• Floor Support for Training Groups and Production: Assist trainees with their nesting process and preparing them for prodcution. Also to assist other Team Members with their inquiries regarding the company’s process or products.• Support customers over the phone, email and text messages regarding billing inquiries, product usage or fitting issues of the aligners.• Assist customer tracking their orders and assist with delays.• Provide support for operations in US, Canada, Australia,… Show more • Floor Support for Training Groups and Production: Assist trainees with their nesting process and preparing them for prodcution. Also to assist other Team Members with their inquiries regarding the company’s process or products.• Support customers over the phone, email and text messages regarding billing inquiries, product usage or fitting issues of the aligners.• Assist customer tracking their orders and assist with delays.• Provide support for operations in US, Canada, Australia, UK and New Zealand.• Create requests to other departments for assistance regarding medical advice, plan changes for the customers, or promotions.• Special Projects handled: SmileText as the main task, assisting with inbound emails from customers, Outbound email tracker and also Retakes Project. Show less

Santa Ana, San José, Costa Rica

• Handling inquiries by email and phone regarding order management from internal and external customers.• Creation or Return Authorizations on Rumba (Micro Focus) when customers requested product return.• Review import and export compliance and tracking orders.• Provide support for operations in US. Create Credit and Debit notes related to pricing adjustments, sales adjustments and any other concept billed incorrectly.• Contact other departments for dispute resolution… Show more • Handling inquiries by email and phone regarding order management from internal and external customers.• Creation or Return Authorizations on Rumba (Micro Focus) when customers requested product return.• Review import and export compliance and tracking orders.• Provide support for operations in US. Create Credit and Debit notes related to pricing adjustments, sales adjustments and any other concept billed incorrectly.• Contact other departments for dispute resolution processes.• Tracking and resolution of the unapplied payments. Show less