Managed and maintained the organization's IT infrastructure, including all IT processes, network devices, software applications, and technical devices ensuring optimal performance.Developed and maintained documentation and training materials for ERP software users, including user manuals, training guides, and troubleshooting procedures, to facilitate user adoption.Conducted training sessions to ensure that end-users are proficient in using hardware and software applications achieving a meaningful decrease in overall mistakes by incorporating effective communication techniques and teamwork.Implemented proactive troubleshooting measures and system monitoring strategies to identify potential issues through risk matrixes optimizing system reliability and minimizing disruptions to workflow.

Enhanced operational efficiency and system reliability by installing, configuring, and maintaining computer systems and software applications through maintenance plans.Managed and maintained the organization's IT infrastructure, including all medical equipment, network servers, software applications, and databases ensuring optimal performance.Provided technical support and assistance for all medical and virtual medical equipment used in the company through adaptability and proactivity in the learning process.

Provided first-line technical support to end-users in-person, diagnosing and resolving hardware, software, and network issues, minimizing downtime and ensuring user satisfaction.Installed, configured, and maintained laptops, printers, and other IT equipment, including operating system and software installations, and peripheral device troubleshooting, to ensure optimal performance and functionality.Assisted in the development and delivery of user training programs and technical documentation, including user manuals, reducing the number of the Help Desk tickets generated while improving the customer service ratings.The exceptional standards of customer support upheld during my tenure at MSC Compucity consistently drove client acquisition, with satisfied customers frequently recommending our services for their effective and consistently pertinent customer service.