Juan Hidalgo Email & Phone Number

Amsterdam, North Holland, Netherlands

Amsterdam Area, Netherlands

Amsterdam Area, Netherlands

Amsterdam Area, Netherlands

Amsterdam Area, Netherlands

The telecom industry is fragmented by different technologies, regulations and infrastructure. Communication is shifting from hardware to software and we are at the forefront of this change. We transform complicated technology into one simple API. Our SMS and voice solutions connect you to 7 billion phones worldwide. We are a fast growing technology company disrupting the trillion dollar telecom market and have experienced staggering growth in our first five years. We've only just begun.

Greater Chicago Area

- Subject-matter expert and escalation point for complex queries related to asset pricing. Worked closely with relationship managers to identify requirements for client specific pricing, and supported these clients once set-up was established.- Optimized BAU processes to increase productivity and mitigate risk. - Represented pricing in projects across global locations and departments. Took part in managerial meetings and workflow/productivity planning in Team Leader’s absence.- Constantly developed own pricing knowledge; Leveraged industry knowledge and experience to help other partners in achieving team’s targets, improving KPIs.

Greater Chicago Area

- Validated prices for assets held by NT and their clients by consistently applying NT’s Pricing Guidelines across all asset types; Resolved pricing queries within defined SLA times; Ran judgements on month-end price challenges for Custody clients.- Took ownership of process improvement to deliver efficiencies and reduction in errors.- Trained junior staff on pricing systems and tasks.

Luxembourg

- Captured and validated prices for the UBS Wealth Management system. Sourced missing data and verified against secondary sources. Responded to queries (via email or telephone) from internal and external clients and maintained agreed upon turnaround times. Ensured that data updates on the database and products were on time and in accordance with the service agreements with clients.- Instituted processes to increase price quality and consistency; reduced quantity of stale prices by leveraging these processes and knowledge of new applications gained through participation in Fund Services pricing process.

Seville, Spain

Tasked with providing excellent customer service to clients from all over the world in an often high-pressure environment; From August 2010 performed certain assistant manager duties, being on-call for any problems that may have arisen when our manager was unavailable and training new reception staff.

Dublin, Ireland

-Responded to client queries providing explanations for, and solutions to, any data issues; prioritised workflow to keep to agreed timeframes; Sourced data from primary sources including prospectuses, official lists, websites and publications amongst others; Verified and validated data throughout the day using a variety of quality controls.- Promoted to Senior Researcher in March 2007.