Managed the company's social media platform to optimize outreach, increase engagement, and achieve higher customer service to generate greater online leads through proper scheduling of posts, crafting captions, and handling online customer inquiries. Created digital marketing content such as static visuals, short videos, or online store banners, with the use of a variety of software such as Canva and Adobe Creator Cloud. Other digital works include fulfilling artwork requests from retailers such as store posters or designing miscellaneous prints such as birthday cards to go along with e-commerce packages.Managed the company's online stocks and product listings, which includes the knowledge of navigating through e-commerce platforms such as Lazada, Shopee, Amazon, WordPress, and Facebook, etc.Established a social media style guide for the company to build her brand image as a kids specialist, which will also serve as a guideline for future digital creations in order to ensure consistency in the quality of works as well as the message conveyed to viewers.

Achieved high customer satisfaction by exhibiting outstanding customer service, that received compliments from managers and customers, as well as earning a pay raise twice in just the first 2 months.Identified and executed improvements on store’s visual merchandising standards, which was proven to be effective from increased in sales.Deployed to new outlets to mentor employees within the first 4 months as a recognition of my skills.Capable of managing point-of-sale processes together with arrival of new shipments, during periods of peak sales, and through which, maintained high levels of efficiency in stock management and excellent customer service.