- Managed time-sensitive processes for 1.5 million employees across the USA, ensuring adherence to policies and state laws. - Administered leave of absences, resolving employee concerns with empathy and efficiency. - Led efforts in coding disability payments, resolving payment issues, and managing benefits enrollment. - Excelled in time management, compliance, and systematic issue resolution to enhance employee satisfaction

Human Resources ERC Associate

- Successfully trained over 150 new hires, achieving an attrition rate below 15%. - Played a key role in the logistics department, contributing to the timely delivery of over 3,000 packages. - Demonstrated adaptability and problem-solving skills, ensuring a seamless logistics chain.

Expert in Global Supply Chains, Customs Compliance, and Client-Focused Operations With over five years of experience in international logistics, I have managed the importation of 40+ containers from countries including the USA, China, Indonesia, and the UAE. My expertise encompasses every stage of the import process, with a focus on optimizing efficiency, ensuring regulatory compliance, and delivering a seamless customer experience. Key Skills: - Global Importation & Trade: Expertise in sourcing and importing merchandise from international markets, negotiating with suppliers, and understanding diverse trade environments. - Customs Compliance: Extensive knowledge of customs procedures, regulatory documentation, and trade law, ensuring smooth customs clearance and on-time delivery. - Financial & Inventory Planning: Skilled in inventory budgeting, forecasting, and financial planning, balancing cost-efficiency with operational effectiveness. - Customer Obsession & SLAs: Strong commitment to customer satisfaction, providing clear service level agreements, tracking, and transparent communication throughout the shipping process. - Container Optimization: Proficient in maximizing container volume occupancy, reducing shipping costs, and ensuring efficient merchandise handling. - Freight Coordination: Experience in managing third-party logistics providers for both international and domestic shipments, optimizing routes and ensuring nationalization compliance. Achievements: - Successfully imported over 40 containers in five years, meeting all regulatory requirements. - Improved container efficiency, boosting volume occupancy and reducing costs. - Enhanced client satisfaction through precise communication and service excellence.

Manager Assistant