Juan Blanco Email and Phone Number

Conceptualized, planned, and managed a small-scale project, driving it to successful completion.Analyzed market trends and made strategic decision to redirect focus towards a new niche, expanding potential for growth and innovationAs many other entrepreneurs often trying to handle everything themselves, additional duties included:Implement payroll automation using Alegra, ensuring accurate and timely payments of salaries, social security contributions, and employee… Show more Conceptualized, planned, and managed a small-scale project, driving it to successful completion.Analyzed market trends and made strategic decision to redirect focus towards a new niche, expanding potential for growth and innovationAs many other entrepreneurs often trying to handle everything themselves, additional duties included:Implement payroll automation using Alegra, ensuring accurate and timely payments of salaries, social security contributions, and employee benefits registration.Developed and executed an organic SEO strategy by continuously updating product descriptions, successfully positioning olive and tomato brands as top results on Google search.Business Administrative Tasks, such as:· Create and execute warm (e-mail; WhatsApp) and cold calling outreach campaigns· Customer Database organization on CRM (Vitrix)· Managed invoicing and collections efficiently utilizing Alegra software.· Create, modify, improve and update product descriptions to maximize potential rank on SERPs (Google Merchant Center & Mercado Libre)Payroll and Social Security Show less

· Find and identify prospects· Create and execute warm (e-mail; WhatsApp) and cold calling outreach campaigns· Effectively communicate the value of product offers· Work closely with the sales and marketing team · Track and organize efforts and results in CRM· Create, modify, improve and update product descriptions to maximize potential rank on SERPs (Google Merchant Center & Mercado Libre)

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Customer Support Specialist – Call Center & Field Dispatch (BPO - Hitachi Vantara)In my role at Hitachi Vantara, I supported the Global Support Centers (GSC), handling relational and non-relational database systems while collaborating with both internal and external stakeholders. My primary responsibilities included:- Managing case creation and routing through Salesforce, with strict adherence to service-level agreements.- Providing customer support 24/7 via phone, email… Show more Customer Support Specialist – Call Center & Field Dispatch (BPO - Hitachi Vantara)In my role at Hitachi Vantara, I supported the Global Support Centers (GSC), handling relational and non-relational database systems while collaborating with both internal and external stakeholders. My primary responsibilities included:- Managing case creation and routing through Salesforce, with strict adherence to service-level agreements.- Providing customer support 24/7 via phone, email, and web cases, ensuring timely, accurate case documentation.- Proactively taking ownership of cases, coordinating with other departments, and escalating issues to leadership when needed.- Applying problem-solving skills and non-linear thinking to resolve complex technical issues, particularly in storage components and infrastructure.- Reporting daily updates and ensuring seamless case management, with a strong focus on professionalism and customer satisfaction.- Adhering to SOPs, maintaining high organizational standards, and upholding company values as a team role model. Show less

- Liaised between different departments, ensuring seamless collaboration and efficient operations.- Coordinated resources, both internal and external, to expedite workflow processes.- Built and strengthened relationships with new and existing accounts to drive revenue growth.- Followed up with clients regularly, ensuring their needs were consistently met.- Serviced accounts and proposed new products and services to maximize revenue.- Demonstrated excellent communication… Show more - Liaised between different departments, ensuring seamless collaboration and efficient operations.- Coordinated resources, both internal and external, to expedite workflow processes.- Built and strengthened relationships with new and existing accounts to drive revenue growth.- Followed up with clients regularly, ensuring their needs were consistently met.- Serviced accounts and proposed new products and services to maximize revenue.- Demonstrated excellent communication, organization, and problem-solving skills.- CRM: ZOHO, ORA. Show less

Invoice Specialist at Redwood Logistics. Chicago, IL· Prepared and mailed invoices, processed payments, and documented account updates. Identified, researched, and resolved billing variances to maintain system accuracy. · Proactively contacted clients to address billing errors and ensure prompt resolutions.· Monitored and rectified billing issues in customer accounts, collaborating with multiple departments for accurate billing information. · Validated documents meticulously… Show more Invoice Specialist at Redwood Logistics. Chicago, IL· Prepared and mailed invoices, processed payments, and documented account updates. Identified, researched, and resolved billing variances to maintain system accuracy. · Proactively contacted clients to address billing errors and ensure prompt resolutions.· Monitored and rectified billing issues in customer accounts, collaborating with multiple departments for accurate billing information. · Validated documents meticulously to minimize errors, effectively communicated discrepancies with internal team members and carrier partners, and processed 100% of invoices digitally to reduce paper output. Show less

· Served US customer accounts and technical needs across 50+ daily calls, consistently meeting productivity and quality targets, with positive attitude and focus on customer satisfaction reaching consistently 100% for VOC Surveys.· Responded to customer emails questions about products and services· Successfully troubleshooted, diagnosed, and resolved basic to moderately complex issues configuring hardware, devices, and software for clients' employees.

Event Planning & Coordination· Accountable to FJ, FJ Lux, Trunk Show, Fine Watch, and Key Business sales targets · Achieved sales goals and drove shop sales throughout events · Planned and coordinated events with Retail Manager, Trunk Show Representatives, and Cruise Line Ship Management · Scheduled and promoted events, hosted with engaging script delivery · Delivered product seminars and unveilings · Delivered an outstanding guest experience while promoting high-quality retailing… Show more Event Planning & Coordination· Accountable to FJ, FJ Lux, Trunk Show, Fine Watch, and Key Business sales targets · Achieved sales goals and drove shop sales throughout events · Planned and coordinated events with Retail Manager, Trunk Show Representatives, and Cruise Line Ship Management · Scheduled and promoted events, hosted with engaging script delivery · Delivered product seminars and unveilings · Delivered an outstanding guest experience while promoting high-quality retailing standards.Data Analysis· Analyzed and reported relevant data to leadership, including sales, attendance tracking, % close conversion, and other key performance indicators (KPIs).Other Onboard Responsibilities:· Attended key shopping and high-profile events · Represented luxury business on microphone where permitted · Sent personal invitations and thank you notes to VIP and interested guests, and attended key events to build credibility for team members. Show less

· Successfully met weekly sales goals in the role of FW/FJ Shop Assistant.· I professionally managed the Hublot and Bulgari boutiques onboard the Anthem of the Seas during multiple contracts. · Developed and demonstrated strong multicultural customer service skills through extensive travel itinerary including the United States, Caribbean, Europe (Mediterranean), and South America.· Gained a deep understanding of diverse cultures and customs, fostering an inclusive environment… Show more · Successfully met weekly sales goals in the role of FW/FJ Shop Assistant.· I professionally managed the Hublot and Bulgari boutiques onboard the Anthem of the Seas during multiple contracts. · Developed and demonstrated strong multicultural customer service skills through extensive travel itinerary including the United States, Caribbean, Europe (Mediterranean), and South America.· Gained a deep understanding of diverse cultures and customs, fostering an inclusive environment onboard.· Leveraged this multicultural exposure to deliver exceptional customer service to passengers of various nationalities, enhancing passenger satisfaction and onboard experience.· Consistently demonstrated a high level of excellent customer service, leading to high customer satisfaction and positive guest experience. Show less

· Technical Support: Handled 50+ inbound calls daily, addressing and resolving technical issues promptly and effectively.· Consultative Sales: Demonstrated consultative sales techniques by using probing questions to clarify customer needs, overcoming objections, and providing solutions that fit the needs of the customer.· Achieved and exceeded sales targets (TV, Internet, Phone lines, and Security) by interacting with new and existing customers and selling company products and… Show more · Technical Support: Handled 50+ inbound calls daily, addressing and resolving technical issues promptly and effectively.· Consultative Sales: Demonstrated consultative sales techniques by using probing questions to clarify customer needs, overcoming objections, and providing solutions that fit the needs of the customer.· Achieved and exceeded sales targets (TV, Internet, Phone lines, and Security) by interacting with new and existing customers and selling company products and services.· Demonstrated advanced knowledge of the company’s products and services, educating customers while building value to overcome objections. Show less

- Successfully managed and optimized Hewlett Packard's Marketing Development Funds, achieving marketing objectives and maximizing ROI.- Led the planning and execution of high-impact events, enhancing brand visibility and fostering customer engagement.- Contributed to the success of events through meticulous planning, resulting in positive feedback and increased brand recognition.- Visual Excellence in Marketing Collateral:Drove the design and production of visually striking POP… Show more - Successfully managed and optimized Hewlett Packard's Marketing Development Funds, achieving marketing objectives and maximizing ROI.- Led the planning and execution of high-impact events, enhancing brand visibility and fostering customer engagement.- Contributed to the success of events through meticulous planning, resulting in positive feedback and increased brand recognition.- Visual Excellence in Marketing Collateral:Drove the design and production of visually striking POP materials, aligning them with brand guidelines and marketing strategies.- Ensured a consistent and visually appealing brand representation across all marketing materials.-Implemented effective sales performance analysis, providing actionable insights for strategic decision-making.- Contributed to the development and execution of data-driven strategies to enhance overall sales effectiveness. Show less

Accountable for:· Strategic Planning and Execution: Developed and implemented marketing strategies to drive business objectives · Event Organization and Execution: Planned and coordinated marketing events to promote brand awareness and engagement · Cross-functional Collaboration: Worked closely with other departments to ensure alignment of marketing activities with overall business goals.· Applied skills in a real-world setting and contribute to various marketing initiatives ·… Show more Accountable for:· Strategic Planning and Execution: Developed and implemented marketing strategies to drive business objectives · Event Organization and Execution: Planned and coordinated marketing events to promote brand awareness and engagement · Cross-functional Collaboration: Worked closely with other departments to ensure alignment of marketing activities with overall business goals.· Applied skills in a real-world setting and contribute to various marketing initiatives · Strengthened abilities in strategic planning, event organization, and cross-functional collaboration. Show less

Assisted guests by providing comprehensive information about resort services, activities, and surrounding areas, enhancing their stay and overall experience: · Managed resort room assignments and dining reservations with accuracy and efficiency, utilizing Disney CRM systems (LILO, A LA CART) to streamline reservations processes.· Check-in and check-out, including phone interaction and face-to-face interaction, ensuring a smooth and efficient process.· Demonstrated strong sales… Show more Assisted guests by providing comprehensive information about resort services, activities, and surrounding areas, enhancing their stay and overall experience: · Managed resort room assignments and dining reservations with accuracy and efficiency, utilizing Disney CRM systems (LILO, A LA CART) to streamline reservations processes.· Check-in and check-out, including phone interaction and face-to-face interaction, ensuring a smooth and efficient process.· Demonstrated strong sales skills promoting and selling tickets for Disney World Theme Parks through its ticketing system.· Handled various payment methods proficiently, ensuring smooth and secure transactions.· Expertly navigated challenging guest situations and demonstrated exceptional problem-solving skills. Show less