Juan Ramos

Juan Ramos Email and Phone Number

Product Manager | Agile, UX and UI, Data Analysis, Go-to-Market Strategy, Product Roadmapping @ Veevart
Cali, CO
Juan Ramos's Location
Cali, Valle del Cauca, Colombia, Colombia
About Juan Ramos

As a Product Manager dedicated to delivering tangible business value, I specialize in solving real-world challenges with clear strategy, seamless product execution, and cross-functional collaboration. I thrive on aligning business objectives with user needs to deliver impactful outcomes.I lead product initiatives from concept to execution, overseeing every stage of the Software Development Life Cycle (SDLC). By defining a clear product vision, managing roadmaps, and incorporating stakeholder input, I drive results that matter. Using Agile, Scrum, and Lean methodologies, I minimize risk while ensuring timely, high-quality delivery.In my experience developing B2B products for non-profits, I’ve led projects that increased user engagement by 30% and reduced operational costs by 15%. I make decisions grounded in data, using metrics like customer retention, product adoption, and ROI to track success and iterate effectively.Core Skills:-Product Roadmapping-Agile Methodologies (Scrum, Kanban)-Stakeholder Management-Data-Driven Decision Making & A/B Testing-Cross-functional Team Leadership-User-Centered Design (UCD)-Tools: JIRA, Confluence, Figma, SketchBeyond product management, I’m passionate about mentoring teams and fostering environments that encourage innovation and growth. I prioritize clear communication and problem-solving to keep everyone aligned and focused on achieving business goals.Let’s connect if you’re looking for someone who can drive product success, improve team dynamics, and deliver exceptional solutions that make a difference.

Juan Ramos's Current Company Details
Veevart

Veevart

View
Product Manager | Agile, UX and UI, Data Analysis, Go-to-Market Strategy, Product Roadmapping
Cali, CO
Website:
veevart.com
Employees:
74
Juan Ramos Work Experience Details
  • Veevart
    Product Manager | Agile, Ux And Ui, Data Analysis, Go-To-Market Strategy, Product Roadmapping
    Veevart
    Cali, Co
  • Veevart
    Product Manager | Agile, Ux/Ui, Data Analysis, Go-To-Market Strategy, Product Roadmapping
    Veevart Dec 2023 - Present
    Cali, Valle Del Cauca, Colombia
    -Lead a cross-functional team to deliver innovative, user-centric products in alignment with business objectives.-Defined product vision and roadmap through comprehensive market research, customer feedback, and data analysis.-Utilized Agile methodologies to oversee the product lifecycle from ideation to launch, ensuring on-time delivery.-Collaborated with UX/UI designers to create user-friendly interfaces, conducted usability testing, and analyzed key metrics to inform product iterations.-Successfully implemented go-to-market strategies, focusing on product positioning, pricing, and adoption, leading to a 20% increase in product engagement within the first quarter.-Acted as the voice of the customer, ensuring consistent alignment between customer needs and product features.
  • Veevart
    Junior Product Manager | Agile, Ux/Ui, Data Analysis, Go-To-Market Strategy, Product Roadmapping
    Veevart May 2022 - Dec 2023
    Cali, Valle Del Cauca, Colombia
    -Managed product backlogs, prioritized features based on business value, and coordinated with engineering and design teams.-Assisted in the execution of go-to-market strategies that resulted in a 15% growth in customer base.-Monitored product KPIs and used A/B testing to assess feature performance and user engagement.-Conducted market research to identify trends and user pain points, resulting in the development of new product features that improved customer satisfaction.
  • Teleperformance
    Bilingual Customer Service Representative | Crm, E-Commerce, Customer Satisfaction
    Teleperformance Dec 2020 - May 2022
    Cali, Valle Del Cauca, Colombia
    -Delivered high-quality support for eBay's e-commerce platform, providing solutions in both English and Spanish.-Utilized CRM tools to track, resolve, and document cases with a 95% first-call resolution rate, improving overall customer satisfaction.-Implemented strategies to reduce response time by 15%, contributing to higher customer retention.-Consistently exceeded performance KPIs related to customer satisfaction, issue resolution, and response time.
  • Sitel Group
    Disputes (Fraud) Department Representative | Fraud Detection, Dispute Resolution, Case Management
    Sitel Group Jan 2020 - Dec 2020
    Cali, Valle Del Cauca, Colombia
    -Promoted to manage fraud and dispute cases for ADP financial products, with a focus on investigating fraudulent activities and resolving disputes in a timely manner.-Led a team in supervising client resolution, ensuring 100% accuracy in case handling and closing.-Enhanced fraud detection strategies, reducing false claims by 20% and improving customer trust.-Conducted outbound communication to gather essential information for resolving cases, improving dispute closure times by 25%.
  • Sitel Group
    Bilingual Customer Service Representative | Financial Services, Crm, Kpis, Case Management
    Sitel Group Oct 2018 - Jan 2020
    Cali, Valle Del Cauca, Colombia
    -Provided customer service for ADP, handling inbound calls related to bank account inquiries in both English and Spanish.-Opened and managed cases using internal software, consistently achieving top performance metrics in KPIs.-Delivered exceptional customer service, maintaining a 90% customer satisfaction rate through efficient resolution of banking inquiries.
  • Ccusa
    Camp Counselor | Leadership, Team Building, Program Development
    Ccusa Jun 2016 - Aug 2016
    Scranton, Pennsylvania, Estados Unidos
    -Supervised a group of children in daily activities, promoting teamwork, leadership, and personal development.-Designed and led educational and recreational programs, improving campers’ confidence and social skills.
  • Banco Davivienda
    Banking Customer Service Representative | Financial Services, Sales, Client Management, Compliance
    Banco Davivienda Aug 2014 - Aug 2015
    Cali, Valle Del Cauca, Colombia
    -Managed customer inquiries regarding banking products and services, consistently achieving a 95% customer satisfaction rate.-Assisted clients with account-related issues, promoting additional services and contributing to a 10% increase in service sales.-Processed transactions, maintained records, and ensured compliance with banking regulations.

Juan Ramos Skills

Microsoft Excel Ingles Manejo De Medios Sociales Emprendedor Gestor De Proyectos Consultor De Finanzas Personales Analisis Tecnico Banca De Inversion Microsoft Office Bloger Escritor Banca Comercial Analisis Financiero Customer Service Insurance Sales Networking

Juan Ramos Education Details

Frequently Asked Questions about Juan Ramos

What company does Juan Ramos work for?

Juan Ramos works for Veevart

What is Juan Ramos's role at the current company?

Juan Ramos's current role is Product Manager | Agile, UX and UI, Data Analysis, Go-to-Market Strategy, Product Roadmapping.

What schools did Juan Ramos attend?

Juan Ramos attended Universidad Autónoma De Occidente, Servicio Nacional De Aprendizaje (Sena).

What skills is Juan Ramos known for?

Juan Ramos has skills like Microsoft Excel, Ingles, Manejo De Medios Sociales, Emprendedor, Gestor De Proyectos, Consultor De Finanzas Personales, Analisis Tecnico, Banca De Inversion, Microsoft Office, Bloger, Escritor, Banca Comercial.

Who are Juan Ramos's colleagues?

Juan Ramos's colleagues are Nicolás Londoño, Jhon Aguirre, Nathalia Medina, Juan Esteban Floyd Jimenez, Kevin Stiwar Rondon Muñoz, Germanny Duglas Lezama Vera, Maria Camila Dossman.

Not the Juan Ramos you were looking for?

  • Juan Ramos

    | Architect - Mbarch In Urbanism| Project Manager | Construction Project Manager | Student Living | Real Estate |
    Bogota, D.c.
  • Juan Ramos

    Data Scientist | Transforming Finance Through Ai & Machine Learning | Economics & Finance Aspirant | Sql Certified
    Bogota, D.c.
  • JUAN RAMOS

    Ramos Distribuciones Sas Distribuidor Multimarcas De Lubricantes
    Manizales
  • Juan Ramos

    Director Tech | Desarrollador Software Full Stack
    Villavicencio

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.