Juan Ramos Email and Phone Number
As a Product Manager dedicated to delivering tangible business value, I specialize in solving real-world challenges with clear strategy, seamless product execution, and cross-functional collaboration. I thrive on aligning business objectives with user needs to deliver impactful outcomes.I lead product initiatives from concept to execution, overseeing every stage of the Software Development Life Cycle (SDLC). By defining a clear product vision, managing roadmaps, and incorporating stakeholder input, I drive results that matter. Using Agile, Scrum, and Lean methodologies, I minimize risk while ensuring timely, high-quality delivery.In my experience developing B2B products for non-profits, I’ve led projects that increased user engagement by 30% and reduced operational costs by 15%. I make decisions grounded in data, using metrics like customer retention, product adoption, and ROI to track success and iterate effectively.Core Skills:-Product Roadmapping-Agile Methodologies (Scrum, Kanban)-Stakeholder Management-Data-Driven Decision Making & A/B Testing-Cross-functional Team Leadership-User-Centered Design (UCD)-Tools: JIRA, Confluence, Figma, SketchBeyond product management, I’m passionate about mentoring teams and fostering environments that encourage innovation and growth. I prioritize clear communication and problem-solving to keep everyone aligned and focused on achieving business goals.Let’s connect if you’re looking for someone who can drive product success, improve team dynamics, and deliver exceptional solutions that make a difference.
Veevart
View- Website:
- veevart.com
- Employees:
- 74
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Product Manager | Agile, Ux And Ui, Data Analysis, Go-To-Market Strategy, Product RoadmappingVeevartCali, Co -
Product Manager | Agile, Ux/Ui, Data Analysis, Go-To-Market Strategy, Product RoadmappingVeevart Dec 2023 - PresentCali, Valle Del Cauca, Colombia-Lead a cross-functional team to deliver innovative, user-centric products in alignment with business objectives.-Defined product vision and roadmap through comprehensive market research, customer feedback, and data analysis.-Utilized Agile methodologies to oversee the product lifecycle from ideation to launch, ensuring on-time delivery.-Collaborated with UX/UI designers to create user-friendly interfaces, conducted usability testing, and analyzed key metrics to inform product iterations.-Successfully implemented go-to-market strategies, focusing on product positioning, pricing, and adoption, leading to a 20% increase in product engagement within the first quarter.-Acted as the voice of the customer, ensuring consistent alignment between customer needs and product features. -
Junior Product Manager | Agile, Ux/Ui, Data Analysis, Go-To-Market Strategy, Product RoadmappingVeevart May 2022 - Dec 2023Cali, Valle Del Cauca, Colombia-Managed product backlogs, prioritized features based on business value, and coordinated with engineering and design teams.-Assisted in the execution of go-to-market strategies that resulted in a 15% growth in customer base.-Monitored product KPIs and used A/B testing to assess feature performance and user engagement.-Conducted market research to identify trends and user pain points, resulting in the development of new product features that improved customer satisfaction. -
Bilingual Customer Service Representative | Crm, E-Commerce, Customer SatisfactionTeleperformance Dec 2020 - May 2022Cali, Valle Del Cauca, Colombia-Delivered high-quality support for eBay's e-commerce platform, providing solutions in both English and Spanish.-Utilized CRM tools to track, resolve, and document cases with a 95% first-call resolution rate, improving overall customer satisfaction.-Implemented strategies to reduce response time by 15%, contributing to higher customer retention.-Consistently exceeded performance KPIs related to customer satisfaction, issue resolution, and response time. -
Disputes (Fraud) Department Representative | Fraud Detection, Dispute Resolution, Case ManagementSitel Group Jan 2020 - Dec 2020Cali, Valle Del Cauca, Colombia-Promoted to manage fraud and dispute cases for ADP financial products, with a focus on investigating fraudulent activities and resolving disputes in a timely manner.-Led a team in supervising client resolution, ensuring 100% accuracy in case handling and closing.-Enhanced fraud detection strategies, reducing false claims by 20% and improving customer trust.-Conducted outbound communication to gather essential information for resolving cases, improving dispute closure times by 25%. -
Bilingual Customer Service Representative | Financial Services, Crm, Kpis, Case ManagementSitel Group Oct 2018 - Jan 2020Cali, Valle Del Cauca, Colombia-Provided customer service for ADP, handling inbound calls related to bank account inquiries in both English and Spanish.-Opened and managed cases using internal software, consistently achieving top performance metrics in KPIs.-Delivered exceptional customer service, maintaining a 90% customer satisfaction rate through efficient resolution of banking inquiries. -
Camp Counselor | Leadership, Team Building, Program DevelopmentCcusa Jun 2016 - Aug 2016Scranton, Pennsylvania, Estados Unidos-Supervised a group of children in daily activities, promoting teamwork, leadership, and personal development.-Designed and led educational and recreational programs, improving campers’ confidence and social skills. -
Banking Customer Service Representative | Financial Services, Sales, Client Management, ComplianceBanco Davivienda Aug 2014 - Aug 2015Cali, Valle Del Cauca, Colombia-Managed customer inquiries regarding banking products and services, consistently achieving a 95% customer satisfaction rate.-Assisted clients with account-related issues, promoting additional services and contributing to a 10% increase in service sales.-Processed transactions, maintained records, and ensured compliance with banking regulations.
Juan Ramos Skills
Juan Ramos Education Details
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Bachelor´S Degree -
Associate´S Degree
Frequently Asked Questions about Juan Ramos
What company does Juan Ramos work for?
Juan Ramos works for Veevart
What is Juan Ramos's role at the current company?
Juan Ramos's current role is Product Manager | Agile, UX and UI, Data Analysis, Go-to-Market Strategy, Product Roadmapping.
What schools did Juan Ramos attend?
Juan Ramos attended Universidad Autónoma De Occidente, Servicio Nacional De Aprendizaje (Sena).
What skills is Juan Ramos known for?
Juan Ramos has skills like Microsoft Excel, Ingles, Manejo De Medios Sociales, Emprendedor, Gestor De Proyectos, Consultor De Finanzas Personales, Analisis Tecnico, Banca De Inversion, Microsoft Office, Bloger, Escritor, Banca Comercial.
Who are Juan Ramos's colleagues?
Juan Ramos's colleagues are Nicolás Londoño, Jhon Aguirre, Nathalia Medina, Juan Esteban Floyd Jimenez, Kevin Stiwar Rondon Muñoz, Germanny Duglas Lezama Vera, Maria Camila Dossman.
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Juan Ramos
| Architect - Mbarch In Urbanism| Project Manager | Construction Project Manager | Student Living | Real Estate |Bogota, D.c. -
Juan Ramos
Data Scientist | Transforming Finance Through Ai & Machine Learning | Economics & Finance Aspirant | Sql CertifiedBogota, D.c. -
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