Juan-Pierre Duffin Email & Phone Number

United Kingdom

United Kingdom

Led the redesign of HR systems, creating a streamlined, automated process from recruitment to interview facilitation, enhancing efficiency and candidate experience. Revamped our WordPress website to boost lead conversions and streamline the customer journey. Managed Jira administration across multiple clients, optimizing workflows, automation, and reporting. Supported Product Owners in maintaining a prioritized Product Backlog and facilitated daily stand-ups, ensuring agile processes and sprint goals were met. Drove continuous improvement through retrospectives, fostering a culture of accountability and productivity. Applied servant leadership principles to remove impediments, facilitate work flow, and manage risks. Utilized visual management and metrics to optimize work processes.

United Kingdom

Handled customer queries through internet research and text-based responses, ensuring adherence to company QA standards. Optimized quality and efficiency by managing my own time and shifts effectively. Followed and improved company workflows, maintaining a personal set of shortcuts to enhance response speed and quality. Fostered a customer-first approach in all interactions, adhered to internal processes to boost customer satisfaction, and escalated complex issues to relevant teams for thorough investigation.

South Africa

Adapted project plans to meet evolving targets, staffing changes, and operational needs. Guided technology strategy and roadmaps, and coordinated technical training and development for staff. Collaborated with project teams to swiftly address issues and worked with executives to enhance development efficiencies and plan IT upgrades. Supported a range of physical equipment and managed technology selection, rollout, and vendor contracts. Demonstrated expertise in network engineering, desktop support, and application support. Oversaw daily IT operations, from troubleshooting and security patching to staff training and network optimization. Led technical upgrade projects, managed multi-site network infrastructure, and ensured effective vendor management and procurement.

South Africa

Provided minimal network and general IT support, ensuring SLAs were met within deadlines. Performed preventative maintenance as per SLA agreements and optimized hardware and software configurations to enhance network performance. Investigated and resolved issues with printers, copiers, and other peripherals, including physical repairs. Responded to support requests, guided users through basic troubleshooting, and configured workstations. Delivered onsite technical support for the Shoprite Group, including server support, upgrades, and repairs.

South Africa

Led a team of helpdesk technicians and support consultants, delivering network technology training to junior members and end-users to enhance team productivity. Provided Linux support, including installation and troubleshooting. Optimized hardware and software configurations to meet network performance requirements and managed inventory and delivery needs to boost customer satisfaction and sales. Installed, repaired, and optimized networks by setting up wiring, cabling, and devices. Addressed support requests, walked users through troubleshooting, and provided remote support, often working overtime to resolve client issues. Maintained and monitored server rooms, wireless networks, and infrastructure to ensure smooth operations. Handled general IT support, server troubleshooting, and workstation setups. Managed cable installations, firewall setups, and large installation projects. Developed new terminals and software, managed SLA maintenance contracts, and ensured timely completion. Coordinated with clients to assess risks, recruited and trained IT staff, and created support documentation to empower users and reduce the need for direct intervention.

South Africa

Provided Linux support, including installation and troubleshooting. Optimized hardware and software configurations to enhance network performance. Established, repaired, and optimized networks with wiring, cabling, and device installations. Responded to user support requests, guiding individuals through troubleshooting, and offered remote support, often working overtime to resolve client issues. Maintained and monitored server rooms, wireless networks, and server infrastructure for efficient operation. Investigated and fixed problems with printers, copiers, and other peripherals. Delivered general IT support and sales services. Provided minimal Apple support and managed DSL troubleshooting and router installations. Offered software support for email, Office, Windows, and had limited knowledge in Pastel, Ghostconvey, and Lexpro, including reinstallation. Installed and set up wireless networks, including P2P, Mikrotik, and Ubiquiti systems.

South Africa

Managed orders to ensure clients received their requested items. Supervised employees, inspected work quality, and ensured tasks were completed accurately and on time. Handled computer repairs and upgrades, maintained office computers, and addressed all computer and network-related issues. Conducted callouts, checked employee performance against client deadlines, and provided general sales support. Performed housekeeping duties and installed and maintained networks. Delivered helpdesk support and, when needed, delivered completed jobs if a driver was unavailable.

South Africa

Designed and produced various display media including safety signs, banners, advertisements, and promotional items using CorelDraw, Photoshop CS, and Artcut. Supervised employees to ensure quality work and adherence to deadlines. Managed production workflows in a target-driven environment and maintained Roland digital printers, vinyl cutters, laser engravers, heat presses, and wide-format laminators. Ensured company vehicles were serviced on schedule and delegated tasks to meet monthly targets. Conducted client meetings for sales, artwork verification, and new projects. Installed and maintained signs, upgraded and repaired workplace computers, and provided network installation and helpdesk support.

South Africa

Fixed and maintained computer systems, including on-site client work. Built and serviced computers to customer specifications and installed and maintained office networks. Provided helpdesk support, resolving issues over the phone before arranging call-outs. Designed and developed databases according to client requirements, ensuring phased implementation for clarity and satisfaction. Conducted call-outs to address computer and network problems, installed modems, and set up internet connectivity. Managed over-the-counter sales to walk-in clients and handled after-hours call-outs.

Scrum Master Certificate, Project Management

Activities and Societies: Scrum Master TrainingScrum Master Training is a course for Scrum masters, Agile coaches, iteration managers.

Pc Support, Information Technology

Activities and Societies: A+, N+, Microsoft Office Advanced, Microsoft FrontPage Express, Upgrading and Repairing PCs, HTML, Microsoft.