Juan E. Drault Email & Phone Number

Argentina

Mar Del Plata

At Smarterix, we understand that digital transformation is a long-term journey that bridges technology and the humanities. Our consulting approach is grounded in quality, extensive experience across varied projects, and a commitment to professional ethics—essential elements that define our value and build lasting client relationships. The adaptability of our services and the diverse expertise within our team allow us to mitigate risks effectively and guide projects toward successful outcomes… Show more At Smarterix, we understand that digital transformation is a long-term journey that bridges technology and the humanities. Our consulting approach is grounded in quality, extensive experience across varied projects, and a commitment to professional ethics—essential elements that define our value and build lasting client relationships. The adaptability of our services and the diverse expertise within our team allow us to mitigate risks effectively and guide projects toward successful outcomes, continually aligning with each client’s evolving needs. Show less

Mar Del Plata

At Smarterix, we provide consulting, analysis, and implementation of technological solutions (outsourced IT management). Our services include websites, E-commerce, email marketing, Salesforce CRM, IP telephony, servers, networks, equipment purchase advisory, custom development, staffing and technical coordination.

Mar Del Plata

Implementation and maintenance of various solutions within your technological infrastructure.

Mar Del Plata, Argentina

Incubation - acceleration of technology-based projects (startups)

Mar Del Plata

Comprehensive consulting and project management for companies and entrepreneurs, leveraging my 26 years of experience in the IT market. I integrate a range of solutions, including digital marketing and communication, web development, infrastructure, logistics, and systems (BPM, CRM, ERP)."

Mar Del Plata, Argentina

Transformed a traditional analog call center into a modern IP telephony infrastructure with Teleprom technology, significantly enhancing communication efficiency and call quality. Spearheaded functional analysis and implemented a Business Process Management (BPM) system to automate sales tracking, reporting, and alerts, transitioning from paper-based processes to digital. This upgrade increased productivity and operational quality across agents, supervisors, administrative staff, and… Show more Transformed a traditional analog call center into a modern IP telephony infrastructure with Teleprom technology, significantly enhancing communication efficiency and call quality. Spearheaded functional analysis and implemented a Business Process Management (BPM) system to automate sales tracking, reporting, and alerts, transitioning from paper-based processes to digital. This upgrade increased productivity and operational quality across agents, supervisors, administrative staff, and management.Developed the company’s web presence and launched comprehensive IVR services (inbound/outbound) and large-scale SMS campaigns for prominent clients such as ADT, Claro, and political organizations. Delivered training programs to upskill team members, ensuring seamless adaptation to new technologies and optimizing service delivery. Show less

Mar Del Plata

Led initial consulting and managed the technology for the opening of the corporate office for Latin America of the world’s third-largest timeshare exchange chain.Implemented, configured, and maintained networks, Avaya telephony systems, workstations, Windows Server 2003 servers, and data security. Integrated software solutions including Tango for administrative and accounting management, Sugar CRM, Interleave BPM, SharePoint for intranet, and Vembu Backup.Developed and… Show more Led initial consulting and managed the technology for the opening of the corporate office for Latin America of the world’s third-largest timeshare exchange chain.Implemented, configured, and maintained networks, Avaya telephony systems, workstations, Windows Server 2003 servers, and data security. Integrated software solutions including Tango for administrative and accounting management, Sugar CRM, Interleave BPM, SharePoint for intranet, and Vembu Backup.Developed and implemented virtualized servers based on VMware and Windows Server 2003 for various internal services.Regularly participated in coordination meetings as the head of the IT area, bringing expertise in implementing IT solutions to address new operational challenges as the office grew to over 5,000 clients. Managed software and hardware projects to meet evolving needs.Coordinated tasks and knowledge transfer with the company’s headquarters in the USA, reporting to relevant managerial areas.Led R&D&I initiatives. Show less

Mar Del Plata

Project Strategy Lead for Web and Custom SystemsSpearheaded project planning and execution for web and custom systems, aligning client needs with business goals and ensuring seamless, on-time delivery.Profitability and Budget Optimization ChampionRedesigned the budgeting process, making strategic adjustments to ensure all projects achieved profitability, fostering a results-driven culture focused on value creation.Risk Management InnovatorDeveloped and implemented a… Show more Project Strategy Lead for Web and Custom SystemsSpearheaded project planning and execution for web and custom systems, aligning client needs with business goals and ensuring seamless, on-time delivery.Profitability and Budget Optimization ChampionRedesigned the budgeting process, making strategic adjustments to ensure all projects achieved profitability, fostering a results-driven culture focused on value creation.Risk Management InnovatorDeveloped and implemented a more robust risk identification framework for each project, significantly enhancing predictability and contributing to higher satisfaction among both clients and team members.Research and Development CatalystInitiated R&D processes and advocated for the adoption of new, innovative solutions that were later successfully rolled out for client projects, adding tangible value to service offerings.Knowledge Base ArchitectReorganized and streamlined knowledge and research repositories, allowing the team instant access to valuable insights, supporting faster and more informed decision-making.Team Leader and Performance AnalystOversaw task management and performance tracking for a stable team and interns, providing regular reports to senior management and fostering a collaborative, growth-oriented environment.Client Success StrategistDelivered personalized attention to high-value clients, elevating client satisfaction and establishing a proactive approach to identifying and launching new project opportunities. Show less

Mar Del Plata, Perú, Guatemala

Technology Demonstration LeadLed live technology demonstrations for server and powerline communication modems in corporate, academic, and government settings, effectively showcasing product potential and driving interest.Implementation Specialist for Latin American MarketsSuccessfully executed technology deployments in Guatemala, ensuring seamless integrations and addressing specific regional needs.Product Evangelist and ConsultantDelivered strategic presentations in… Show more Technology Demonstration LeadLed live technology demonstrations for server and powerline communication modems in corporate, academic, and government settings, effectively showcasing product potential and driving interest.Implementation Specialist for Latin American MarketsSuccessfully executed technology deployments in Guatemala, ensuring seamless integrations and addressing specific regional needs.Product Evangelist and ConsultantDelivered strategic presentations in Peru to business leaders, government officials, and academic institutions, enhancing product visibility and market understanding.Investor Relations AdvisorProvided targeted consultancy to investors in multiple countries, deepening their understanding of the product’s scope, functionality, and market potential, contributing to strategic investment decisions.Research and Development ContributorActively engaged in product R&D from alpha versions through to production, supporting product refinement and aligning technical improvements with market demands. Show less

Argentina And Switzerland

Co-founded in Contact SRL with three partners in 1997, pioneering online research and training in web development, image optimization, and UI design during a time of limited resources.Web Project Management for Various ClientsLed web projects for numerous companies and organizations, providing strategic guidance and hands-on execution in tailored digital solutions.Argentina Open Beach Volleyball SiteDeveloped the official website for the Argentina Open Beach Volleyball… Show more Co-founded in Contact SRL with three partners in 1997, pioneering online research and training in web development, image optimization, and UI design during a time of limited resources.Web Project Management for Various ClientsLed web projects for numerous companies and organizations, providing strategic guidance and hands-on execution in tailored digital solutions.Argentina Open Beach Volleyball SiteDeveloped the official website for the Argentina Open Beach Volleyball for the Argentine Volleyball Federation (FAV), marking the first real-time online coverage of a volleyball event globally. Due to its success, we managed this project for 1997, 1998, and 1999.Long-term Partnership with FAVFollowing the Argentina Open’s success, the FAV entrusted us to develop and maintain its official website for four years, including live broadcasts during the World League in Mar del Plata.International Expansion with GUWA Sport Management (Switzerland)Invited by GUWA Sport Management to create and oversee the official site and live coverage of the Coop Beach Tour in Switzerland, delivering real-time updates from cities like Lucerne, Zurich, Locarno, and Lausanne. The PHP platform was retained for three years due to its effectiveness.Creator of seguridadeninternet.comBuilt one of the most-visited sites on internet safety, seguridadeninternet.com, alongside a newsletter that grew to 5,000+ subscribers, becoming a leading resource for online safety.Digital Strategist for the Humanist Party of ArgentinaDesigned and maintained the Humanist Party’s website for five years, including Argentina’s first live-streamed political event in 1998. The site became a reference for other political organizations for its advanced design and organization. Show less

Mar Del Plata

Pioneer in Digital Connectivity and Information NetworksImplemented Tenetor BBS (Bulletin Board System) in 1992Established one of Mar del Plata’s first dial-up BBS, providing local users with access to information, news, software, and FidoNet’s amateur email network and forums, becoming a key hub for digital connectivity.Introduced FidoNet Network and Expanded BBS CommunitySuccessfully launched the FidoNet network in Mar del Plata, assisting individuals in setting up… Show more Pioneer in Digital Connectivity and Information NetworksImplemented Tenetor BBS (Bulletin Board System) in 1992Established one of Mar del Plata’s first dial-up BBS, providing local users with access to information, news, software, and FidoNet’s amateur email network and forums, becoming a key hub for digital connectivity.Introduced FidoNet Network and Expanded BBS CommunitySuccessfully launched the FidoNet network in Mar del Plata, assisting individuals in setting up their own BBS systems. This effort led to a connected network of 8 active BBS nodes and over 50 Points (subnodes), fostering a vibrant community of users.First Provider of Dial-Up Internet Email and Newsgroups in Mar del PlataPartnered with Satlink in 1994 to become the city’s first provider of dial-up internet email and newsgroups, introducing Mar del Plata to digital communication and information exchange on a larger scale.National FidoNet Organizational InnovationsDeveloped and implemented new organizational concepts within FidoNet at a national level, including Area Moderators and Support Assistance roles. Edited FidoNews for Zone 90 (Argentina), contributing to community cohesion and knowledge sharing.Network Coordinator for FidoNet (Network 903)Served as Network Coordinator for FidoNet’s Network 903 (Southeast Buenos Aires Province), acting as a distribution node for echomail and supporting network operations in the region. Show less

Mar Del Plata

ERP Developer and Maintainer for SMEsAs the developer and maintainer of ERP systems for small and medium-sized enterprises (SMEs) in Mar del Plata and Miramar, I created custom ERP solutions for clients such as Ivan Vidrios and Muebles Manzo. My work focused on building and refining software that integrated accounting, administrative, and operational functions, enhancing efficiency and optimizing processes. Collaborated directly with clients to adapt ERP functionalities to their… Show more ERP Developer and Maintainer for SMEsAs the developer and maintainer of ERP systems for small and medium-sized enterprises (SMEs) in Mar del Plata and Miramar, I created custom ERP solutions for clients such as Ivan Vidrios and Muebles Manzo. My work focused on building and refining software that integrated accounting, administrative, and operational functions, enhancing efficiency and optimizing processes. Collaborated directly with clients to adapt ERP functionalities to their specific needs, ensuring robust and scalable systems that supported essential business operations and informed decision-making. Show less

Mar Del Plata

In my first role as a programmer, I developed and implemented customized administrative and accounting management systems for local businesses using Quick Basic and dBase III+. I created tailored solutions that streamlined internal processes and improved data accuracy.I was also responsible for producing detailed system manuals, enabling effective user training and ease of use. Additionally, I provided on-site technical support and maintenance, ensuring optimal system performance and… Show more In my first role as a programmer, I developed and implemented customized administrative and accounting management systems for local businesses using Quick Basic and dBase III+. I created tailored solutions that streamlined internal processes and improved data accuracy.I was also responsible for producing detailed system manuals, enabling effective user training and ease of use. Additionally, I provided on-site technical support and maintenance, ensuring optimal system performance and assisting users directly with real-time issue resolution. This role allowed me to build foundational skills in programming, documentation, and customer support early in my career. Show less

Mar Del Plata, Argentina

At the young age of 14, I began my career in one of the first computer stores in Mar del Plata, where I provided sales and technical support for home computers, accessories, and software. By my third year with the company, I was entrusted with managing their second retail location, overseeing daily operations and ensuring excellent customer service. This early role enabled me to develop essential skills in customer relations, technical troubleshooting, and team coordination, laying a strong… Show more At the young age of 14, I began my career in one of the first computer stores in Mar del Plata, where I provided sales and technical support for home computers, accessories, and software. By my third year with the company, I was entrusted with managing their second retail location, overseeing daily operations and ensuring excellent customer service. This early role enabled me to develop essential skills in customer relations, technical troubleshooting, and team coordination, laying a strong foundation for my future in technology and client-focused solutions. Show less

Integral En Gestión De Empresas, Administración Y Gestión De Empresas, General

Programa de formación Integral en Gestión de Empresas abarcando: Capital humano; Finanzas; Marketing; Gestión de las operaciones; El.

Taller De Desarrollo Del Comportamiento Emprendedor, Aptitudes Emprendedoras

Programa Internacional de Formación de Capacidades Emprendedoras, Empretec | Naciones Unidas, patrocinado por Banco Nación

Seminario: ¿Cómo Hacer Productivos Nuestros Conflictos?, Recursos Humanos

Seminario de 12 hs de duración sobre descripción, identificación y resolución de conflictos interpersonales en ámbitos laborales. Dictado.

Analista Programador, Programación, Análisis De Sistemas

Procesos de desarrollo, programación Basic y Cobol, lógica. Complemento en el tercer año con un trabajo formal como programador en Oscar.

Taller Virtual De Redacción Periodística, Communication, Journalism, And Related Programs

Introducción a las técnicas de la redacción periodística, taller teórico - práctico desarrollado por el docente y periodista de Diario.

Taller Virtual De Producción De Podcast. Ideas En Audio, Speech Communication And Rhetoric

Curso virtual teórico - práctico en producción de Podcasts dictado por la docente Paula Manini

Ciclo Formativo De Grado Medio, International Business/Trade/Commerce, 9.8

Temás abordados - Estrategia de negocios - El cliente y las oportunidades de mercado - Oportunidades para adaptar e innovar mis productos.

Desarrollando Competitividad A Través De La Ética Y El Compliance, Applied And Professional Ethics, 9,9

Las cadenas de producción y suministro se han internacionalizado en las últimas décadas, avanzado en la construcción de estándares.

Comex Cycle: Detination Europe!, International Business/Trade/Commerce

One-Week Online Course: European Market Opportunities for Latin American SMEs Duration: 10 hours over five days, featuring specialized.