Juan Esteban Betancur Arango Email & Phone Number

Colombia

As a technology product owner, I use artificial intelligence and data analysis to improve customer experience and reduce costs. By coordinating multidisciplinary teams, we deliver value and propose innovative solutions. A notable achievement is the Voice Biometrics project, which improved transaction security and reduced costs by more than 70% for over 5.

Medellín, Antioquia, Colombia

I led an innovation project with a high degree of uncertainty to create a new distribution model for financial products, applying the methodologies of design thinking, agile and lean startup. I managed to define, develop and implement a viable and scalable solution that met the needs of the customers and generated value for the organization.

Medellín

As a proactive professional, I add value in defining and implementing customer loyalty strategies, with a focus on creating lasting and beneficial relationships. I assisted in standardizing advisory models, ensuring a high-quality and consistent service.

Medellin, Colombia.

I participated in the development of an innovative savings product, designed specifically for the young segment. This project was based on the Design Thinking methodology, which allowed us to deeply understand the needs of our users and design a solution that would really add value. This user-centric approach and the ability to take ideas from concept to.

Antioquia, Colombia

As a Retention Assistant, I interact directly with clients. I help them understand and make decisions about their pension and severance pay. My ability to explain complex information in a simple way would be valuable to your team.

Antioquia, Colombia

Dirección de experiencia del cliente. Desarrollando actividades como: apoyo en procesos de mediciones cuantitativas y cualitativas, diseño de estrategias e investigación de acuerdo al comportamiento del cliente.