Juan Fernandez-Maqueda Email and Phone Number

• Monthly Inventory Management: I led monthly inventory planning and control, ensuring accuracy in stock counts and optimizing resource allocation. This contributed to loss reduction and enhanced supply efficiency.• Customer-Centric Service Delivery: Implemented personalized customer engagement strategies to identify and address specific client needs, significantly improving customer satisfaction and retention. This experience strengthened my stakeholder management and effective communication skills.• Product Promotion Aligned with Client Needs: Oversaw and adapted sales strategies based on customer preferences, developing strategic insight and analytical skills to tailor project objectives to end-user requirements.

• Senior of month-end and year-end sales billing closing, ensuring timely and accurate closing of ledgers and financial statements.• Owner of the Eurofins Spain client master.• Teamwork with the sales billing department, ensuring timely delivery of accurate monthly sales information to the business controller.• Manager of the cash billing system of Eurofins' 130 national laboratories.• Team Training & System Implementation: Leadership the implementation of a new billing system across 130 labs, doing training and supporting staff, ensuring efficient system integration. Strong cooperation and collaboration with the IT and finance departments.• Data Analytics & Reporting: Developing monthly revenue reports of customers, business areas, and territorial units using Power BI and Excel to send information to management.• Supporting the finance and collection department in matching receivables.• Supporting the financial department in internal and external audits.

Account associate together with the financial manager. The company focused on the cybersecurity field and automotive. Internship for a degree in Economics.• Studying documentation to apply for project funding from public institutions.• Developing financial reports to be provided to public institutions.

• Providing exceptional customer service in the sales area and manage requests and issues associated with the El Corte Inglés Club Card.• Assisting as a financial advisor of the El Corte Inglés Club Card. Handling: i) personal loans, ii) credit lines, and iii) purchase financing.• Telephone and email handling: Answer calls, respond to emails, transfer calls, and relay messages.• Collection and debt claims against defaulting customers and negotiation of payment deadlines.• Promoting El Corte Inglés’ offerings and loyalty programs.• Focusing on personalized service to exceed customer expectations.• Contributing to the overall success of El Corte Inglés.

- Consultant between provider and customer for the configuration of online banking courses.- Technical office to check that the course works correctly and complies with the parameters agreed with the client.- Incident resolution and communication between project departments.- Technician of BBVA's Technical Office: Learning vendors management, technologies, and training platform (Cornerstone On Demand).- Online courses troubleshooting from the technical office to the provider.- Integrations with SCORM 1.2, 2004.- Client-focused technology consulting.