I have extensive experience in creating a customer experience management for top Consulting companies, combined with a consulting / commercial background.I´m a team-player, understanding customer needs and translating them into solutions regarding to customer relationship. Thorough critical consumer behavior understanding, I build strategies and execute services in relation with customers and partners.I am passionate about researching and educating - developing - people´s talent and enhancing their skills. I´ve become a mentor at Deloitte, a company that gives employees the opportunity to grow, research and develop their careers.Specialties: During the last years I´ve also specialized in developing a personal framework for customer relationship management, pursuing a keen development on brand equity and brand identity model. Also training and researching about Peruvian consumer behavior in luxury goods, understanding customer journey, insights identifications and marketing strategies.