As a Project Manager overseeing the CALA region, I play a central role in the successful execution of deployment projects with clients across Mexico, Central America, and South America countries. Within the Professional Services department, I serve as a vital liaison, collaborating closely with key stakeholders in Sales, Development, and Product Management. My role involves proactive engagement with customers, third-party collaborators, and partners to drive projects to completion… Show more As a Project Manager overseeing the CALA region, I play a central role in the successful execution of deployment projects with clients across Mexico, Central America, and South America countries. Within the Professional Services department, I serve as a vital liaison, collaborating closely with key stakeholders in Sales, Development, and Product Management. My role involves proactive engagement with customers, third-party collaborators, and partners to drive projects to completion, demonstrating a proficiency in resolving issues and ensuring projects adhered to established schedules and budgets.My responsibilities encompass the delivery of high-value projects to major telecommunications providers, carriers, and enterprises throughout Latin America. I manage multiple projects simultaneously, actively listening to customers' challenges and addressing them directly, or effectively translating requirements into actionable tasks for our organization. Show less

Project manager responsible of medium to large-scale projects from initiation, planning, execution, performance, control and closure; oriented on meeting project commitments and performance KPIs.•Responsible for defining project scope, schedule, project plan, resources and cost control.•Ensure compliance of project’s targets within scheduled timeline and with committed quality standards.•Management of customer relationship and perception in order to secure their… Show more Project manager responsible of medium to large-scale projects from initiation, planning, execution, performance, control and closure; oriented on meeting project commitments and performance KPIs.•Responsible for defining project scope, schedule, project plan, resources and cost control.•Ensure compliance of project’s targets within scheduled timeline and with committed quality standards.•Management of customer relationship and perception in order to secure their satisfaction.•Elaboration of management, financial and service performance reports of the project to an agreed schedule or upon request.•Conducting regular meetings with the customer to setting/managing expectations, provide project status and progress.•Early involvement, team organization, risk assessment, accounting, costing and billing.•Ability to identify and make optimal use of resources and time to make the correct convergence through project objectives and cost management. Show less

•Monitoring the telecommunications networks of the customer, track and trace the status of all incidents occurred on the network, initiate and follow up technical analysis and management escalations.•Operational efficiency managing customer expectations and perception in order to secure customer satisfaction. Analysis of performance indicators and reporting according to SLAs. Effectively monitor, control and support project delivery, ensuring methodologies and procedures are… Show more •Monitoring the telecommunications networks of the customer, track and trace the status of all incidents occurred on the network, initiate and follow up technical analysis and management escalations.•Operational efficiency managing customer expectations and perception in order to secure customer satisfaction. Analysis of performance indicators and reporting according to SLAs. Effectively monitor, control and support project delivery, ensuring methodologies and procedures are followed as baseline.•Produce management, financial and service performance reports of the project to an agreed schedule or upon request.•Financial control, managing cost of service contracts and ensuring to keep it under the budget. Analysis of cost deviations, identifying potential budget breaking situations and designing containment measures to correct them.•Built and maintain customer relationship to enhance the confidence with the company and to assure a longer business relationship.•Conducting regular review meetings with customer and providing feedback about service performance, to internal and external stakeholders.•Project Management: team organization, risk assessment, accounting, costing and billing to ensure the quality standards and targets of the project are met.•Ability to identify and make optimal use of resources and time to make the correct convergence through project objectives and cost management.•Warehouse administration: Check and verify the proper inventory stock according to installed base of customer’s network, assure proper delivery and availability of spare part for contingences and emergencies, warehouse costs management, supervising that processes are followed and keeping KPI of OTS, Overdue, SLA.•Management of local O&M team: setting up performance business objectives every half of year, supervising, guiding and evaluating. Helping and coaching technical team to setup career path. Show less

• Designing, planning and optimization of mobile networks based on GSM, WCDMA and Wimax technology. • Project coordination, contracting services, sub-contractors management, project time plan design and follow up project’s implementation • Conducting regular meeting with customer to project follow up and building and maintaining relationship• Produce management and service performance reports for local and C&C office• Supporting sales department in business opportunities and new… Show more • Designing, planning and optimization of mobile networks based on GSM, WCDMA and Wimax technology. • Project coordination, contracting services, sub-contractors management, project time plan design and follow up project’s implementation • Conducting regular meeting with customer to project follow up and building and maintaining relationship• Produce management and service performance reports for local and C&C office• Supporting sales department in business opportunities and new project negotiations • Designing, planning and optimization of mobile networks based on GSM, WCDMA, HSUPA&HSPA+ and WIMAX technology• Management and maintenance of GSM, WCDMA, HSUPA&HSPA+ and WIMAX networks• RF technical support for Central America and Caribbean region for GSM / UMTS / WIMAX implementation projects• BSC/RNC and BTS/ Node B monitoring, troubleshooting and management Show less

• Management and maintenance of microwave network to ensure their proper operation. • Preventive and corrective maintenance of network's sites that include: base radios (EBTS of IDEN systems), grounding, electrical generators, rectifiers and battery packs, etc.

• Consulting in networking and structured cabling, IP telephony, optical fiber links, videoconferencing equipment and data network configuration.