Juan G. Diaz Email & Phone Number

Florida, United States

Amsterdam, Nl

Business Analyst with demonstrated history working as SME of a supply and sales planning, allocation and scheduling software. Lead software support and enhancements using various SDLC approaches . Also worked in large scale agile project implementing a cloud based supply chain management system solution. Experienced leading offshore teams of developers as well as interfacing with business clients worldwide. Skilled in team building, systems analysis, design, QA and deployment. Job Duties:• Develop design and objective guidelines for the implementation of enhancements through requirement elicitation and system analysis.• Identify opportunities for software enhancements and incident reduction.• Interface with business clients worldwide to gather requirements, provide incident resolution, information and user training.• Lead offshore teams of developers on the completion of multiple IT projects.• Validate data integrity across multiple interfacing systems.• Analyze data mappings and dis-aggregation logic to ensure data accuracy.• Validate and approve test cases as part of our QA management process using HPALM.• Implemented Kinaxis Rapid Response as the supply chain management tool in the following areas: Supply Planning, Demand Planning, Long Term Planning, Powertrain Planning and Statistical Forecasting.• Kinaxis Rapid Response Admin and Resource Author. • Work in liaison with the business and the offshore tech support team to identify, and implement enhancements to the application resources.

Miami, Fl, Us

• Diagnose, troubleshoot and resolve hardware, software, network and other system problems. Replace defective components when necessary• Create and follow up tickets on a Tech Support Queue where customer service representatives also add incidents to be resolved by our team• Test prototypes in order to identify possible glitches that are subsequently reported to the developers prior to deployment• Test and document new procedures to be added to the company’s knowledge base.• Conduct remote training sessions for new users • Assist customers with backups to secure critical data• Document customer feedback and make suggestions to the development team in order to improve our systems, and make them more suitable to our client’s business requirements

Vienna, Va, Us

• Provided solutions for incidents posted on the company’s portal site• Monitored the progress of package delivery to ensure 100% customer satisfaction• Provided technical support to drivers with defective scanners to ensure accuracy in the delivery database• Reconciled conflicting or incomplete elements in the database generated by technical and/or human errors during operations (unprocessed events)

Bachelor’S Degree, Management Information Systems (Mis)

Associate Degree In Business, Accounting And Business/Management