Juan Giraldez Email & Phone Number

Panama

As the Chief Technology Officer at NG Panama, I lead innovation and scalability across our online betting platform. My role involves guiding the development and implementation of advanced solutions to enhance user experiences, optimize performance, and ensure security. I oversee a talented team of tech professionals, fostering a collaborative environment where innovation thrives.I have played a key role in aligning our technology roadmap with NG Panama's business objectives, ensuring secure, compliant, and growth-ready systems. My focus is on delivering high-quality, user-centric products while maintaining strong relationships with external vendors to leverage the best tools and services available.With a passion for technology and deep industry knowledge, I am committed to driving NG Panama's success in a competitive market.Key Responsibilities:- Technology Strategy: Lead the creation and execution of a technology roadmap focused on innovation, scalability, and growth.- Team Leadership: Mentor and develop the tech team, ensuring a culture of continuous improvement and excellence.- Platform Management: Oversee all technology systems, ensuring they are secure, scalable, and high-performing.- Innovation: Stay abreast of emerging technologies, collaborating with product management to develop new features.- Security & Compliance: Ensure all operations adhere to industry standards, with robust security measures in place.- Vendor Management: Optimize relationships with external vendors, ensuring value and cost-efficiency.- Cross-Functional Collaboration: Work closely with other departments to align technology solutions with business goals.- Performance Optimization: Establish KPIs and continuously improve system performance and user experience.- Risk Management: Identify and mitigate technological risks, ensuring business continuity and resilience.

Panama

•Lead and manage a diverse team of 15+ professionals, both onshore and offshore, in the streamlined conception and implementation of various banking products, including eWallet, core switches, fraud detection and prevention systems, and cloud-based solutions. Oversee projects with budgets exceeding $5 million for multiple clients in the North America and South America region.•Leverage Agile and waterfall methodologies to govern the end-to-end project management process, from initial definition to successful execution. Provide support in effectively handling the escalation process for hardware, software, and application-related issues, ensuring consistent quality service levels.•Collaborate closely with senior management and key stakeholders to define project/program scopes, executing testing and risk management strategies to identify and address potential problems. Drive the timely and successful delivery of project deliverables.•Pioneer program initiatives by introducing workflow automation activities to optimize efficiency and minimize manual errors within cross-functional teams. Provide valuable support to the sales team in project/program presentations, actively engaging new business opportunities.Key Achievement:•Successfully implemented a standardized delivery process for the region, resulting in increased efficiency across existing projects. This achievement led to a 15% improvement in customer satisfaction, a 25% reduction in the implementation process timeline, and substantial cost savings of over $800,000 per year.

Panama City, Panamá, Panama

•Lead solutions-definition and implementation, which include top-tier banks, neo banks, digital payments institutions, and emerging FinTech. Own the process of mapping, designing, and customizing BPC's solutions portfolio tailored to each client's specific requirements and needs.•Collaborate closely with the Sales Team to develop a revenue growth strategy that achieves sales targets and enhances the overall digital customer experience.•Provide guidance and advice to existing clients, showcasing the added value and benefits of expanding their end-to-end digital solution with BPC's portfolio. Keep clients informed about upcoming feature releases and outline revenue and profit growth opportunities achievable through BPC solutions and long-term strategies.•Proactively identify and qualify new leads by identifying business lines that can significantly contribute to the profitability of potential clients' businesses. Drive the transformation of legacy on-premise solutions to innovative, cost-efficient, and cloud-based alternatives.•Stay up-to-date with evolving industry trends and leverage this knowledge to build roadmaps that anticipate market needs and align with BPC's product offerings.Key Achievement:•Devised and implemented a comprehensive presale strategy that significantly improved sales effectiveness and solution presentation. This strategic approach contributed to successfully closing deals worth over $1.5 million with both new and existing clients. Additionally, I played a crucial role in creating client-oriented roadmaps and plans to meet their current and future needs in alignment with industry trends.•Established a reputation as an expert in the company's solutions within a remarkably short period. This recognition was earned through an in-depth understanding of the technology, its features, and its benefits. Effectively communicated this technical information to clients, ensuring that their current and future objectives were met through our solutions.

Panama City, Panama

•Led an interdisciplinary team in designing and implementing the company's technology roadmap. This involved aligning business objectives with project goals, closely monitoring project progress, and ensuring that milestones were achieved within allocated time and budget constraints.•Proactively identified and analyzed solutions to enhance customer value and identify opportunities for expanding relationships. Leveraged financial and statistical data analysis insights to evaluate opportunities and mitigate project-related risks. Maintained a keen awareness of industry trends and business conditions to ensure the project's success.•Fostered entrepreneurial ecosystems by establishing strong connections with business leaders, forging strategic collaborative alliances that drove growth and economic stability. Engaged with existing and prospective customers, providing visibility to the company's long-term strategies.Key Achievement:•Designed, built, and successfully launched "TargetJob," a mobile-first, cloud-based job search platform. This innovative solution attracted over 100,000 users in a short span of time, positioning the platform as the third-largest player in the recruitment market in Panama. This accomplishment highlighted the effectiveness of the mobile-first approach and the platform's ability to meet the needs of job seekers and employers alike.

London, United Kingdom

•Played a pivotal role in overseeing a new trading platform's development, rollout, and migration. This platform aimed to streamline disintermediation, allowing the bank's clients direct access to their accounts while reducing costs and enhancing product and service delivery speed.•Facilitated and conducted regular project meetings with diverse business partners and clients to monitor project status, identify and mitigate risks, and collaboratively brainstorm improvements. Ensured project goals were achieved within the defined timeline.•To enhance the team's knowledge, skills, and productivity, provided training and mentorship on Scrum methodology to both onshore and offshore teams. Topics covered included functional testing, performance testing, test case management, and product backlog management.Key Achievements:•Exhibited exceptional leadership abilities by implementing strategic capacity planning into sprint planning sessions, resulting in a 33% acceleration in team velocity. This approach effectively maintained project costs within budget while ensuring the delivery of high-quality outcomes.•Successfully administered and delivered over 1,000 business requirements by establishing close collaborations with clients and third-party vendors. This achievement showcased effective project management and the ability to meet and exceed the expectations of multiple stakeholders.

London, United Kingdom

•Led and managed a data migration team responsible for analyzing and defining data migration projects for 3+ major business groups, including equities, credit, and rates, encompassing numerous upstream systems with up to 1.5M+ trades.•Collaborated closely with the business and technology teams to design a comprehensive migration roadmap strategy, incorporating guidelines, infrastructure discovery, application dependency analysis, and business requirement regulations.•Developed and implemented effective migration strategies, ensuring a seamless flow of data migration processes.•Negotiated schedules and milestones, successfully ensuring the timely completion of data migration projects.Key Achievements:•Improved team efficiency by identifying hidden tasks and implementing Scrum best practices during project commitments and sprint planning meetings. This resulted in increased productivity, meeting project deadlines, and ultimately led to higher customer satisfaction.•Collaborated with account managers as the primary secondary support during large-scale migration implementations. This collaboration fostered cost-saving business relationships, reducing operating expenditures. Additionally, it contributed to maintaining a consistent increase in profit.

London, United Kingdom

•Conducted comprehensive analyses of end-to-end business processes to identify and mitigate operational, financial, and technological risks. This involved defining business needs and uncovering improvement opportunities to optimize operational performance and enhance efficiency.•Collaborated closely with cross-functional teams and key stakeholders to design, develop, and implement business solutions. Evaluated client data and closely monitored project progress to ensure that business requirements were met and project metrics and standards were adhered to.•Established and maintained a robust and effective communication process between team members, clients, and senior management. This facilitated regular updates on project results and ensured that all relevant stakeholders were kept informed.•Conducted thorough industry analyses to stay abreast of market trends and conditions. This proactive approach enabled the rapid adaptation to competing demands, organizational changes, and new responsibilities.Key Achievements:•Successfully identified and addressed critical operational and technological risks, significantly improving in business performance and efficiency. The implementation of recommended improvements led to enhanced operational effectiveness across multiple departments. •Demonstrated the ability to adapt to changing market conditions and competing demands through diligent industry analysis.

Barcelona Area, Spain

•Spearheaded multiple small-scale projects' design, testing, development, and rollout. Ensured that all project activities aligned with the business and users' requirements, resulting in solutions that met and exceeded expectations.•Successfully led multiple small-scale projects' design, testing, development, and rollout. This led to the timely delivery of solutions that fully met the business and users' requirements, resulting in increased operational efficiency and improved customer satisfaction.•Instrumental in constructing and implementing multiple releases across a standard European platform solution.

Masters In Telecommunication, Telecommunications Engineering

The Masters in Telecommunication degree program integrates knowledge of the computer science, engineering, managerial, and legal aspects.

System Engineer, Computer Science

Bachelor'S Degree, Computer Engineering And Computer Science

Computer engineers are concerned with analyzing and solving computer-oriented problems. CPEs understand both the hardware and the software.