Juan Guevara Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Ontario, Canada

● Create a premium guest experience, ensuring satisfaction and loyalty by delivering exceptional service to customers.● Welcome guests warmly and provide personalized recommendations for Lindtdelights.● Maintain eye-catching chocolate displays to enhance the overall shopping experience

Toronto, Ontario, Canada

Charlotte, North Carolina, United States

Employed through Lean Solutions Group.● Monitor and ensure compliance with US Department of Transportation and FMCSA laws for over 200 drivers daily.● Conduct daily audits to identify and report violations related to Hours of Service (HOS), Unidentified Driving Events, Yard Moves, and Fuel Stops.● Responsible for verifying and reviewing previous work experience for new hires.● Maintain and update driver and truck files on a daily basis.● Report any issues or discrepancies found with drivers and their logs promptly and accurately.

Bogotá, Capital District, Colombia

● Collaborated with logistics companies located in the US to provide outsourced solutions and support.● Worked with Continuum Transportation Services LTD as Safety Coordinator.

New York, United States

● Responsible for efficiently packing watches into boxes and labeling them for delivery.● Successfully unloaded 53-foot containers and organized inventory within the warehouse.● Built orders on pallets and ensured secure wrapping with shrink wrap for safe transportation.● Loaded trucks with pallets for timely and accurate delivery.● Assisted in coordinating successful order deliveries with drivers.● Operated electric pallet jacks to organize warehouse aisles for optimized workflow.

Bogota, D.C., Capital District, Colombia

● Provided support to individuals aged 65 and above regarding their Medicare Health Insurance.● Assisted with inquiries related to plan coverage, procedures, and payment details.● Maintained high customer satisfaction rates through effective communication and problem-solving skills.● Demonstrated strong quality assurance (QA) performance to ensure accurate and helpful assistance.● Excelled in providing comprehensive information and guidance to meet the needs of elderly customers.

Bogotá, Capital District, Colombia

● Provided phone support to merchants using CardConnect for payment processing.● Assisted with account inquiries, statement reconciliation, and transaction-related questions.● Demonstrated strong customer service skills in resolving issues and addressing merchant concerns.

Bogotá, Capital District, Colombia

● Provided chat support to Instacart customers and shoppers.● Assisted with order inquiries, account issues, and onboarding concerns.● Maintained excellent performance metrics in customer service.

Bogotá, Capital District, Colombia

● Promoted to Mentor role based on knowledge, performance, and team management skills.● Provided daily support to the operations floor, offering resolution and guidance to colleagues.● Supported new hires during their two-week "nesting" process, achieving consistently high metrics results.● Assisted underperforming agents in improving their metrics, resulting in significant increases, such as raising the average IS score by 80% within a two-week period.● Recognized with the Excellence Club award for outstanding performance in October 2020.

Bogota, D.C., Capital District, Colombia

● Demonstrated expertise in issue resolution and consistently received high customer satisfaction and Issue-solving (IS) scores, averaging between 80% and 100% against a goal of 65%.● Top performer within the team, demonstrating exceptional quality assurance (QA) scores, consistently exceeding the goal of 85%, as well as high productivity levels, averaging 3 to 4 solves per hour (SPH) against a goal of 2 SPH.● Provided exceptional multichannel customer service to Lyft riders, drivers, and applicants in the US and Canada, resolving issues and addressing concerns promptly.● Consistently exceeded performance goals and achieved outstanding metrics, surpassing Lyft's expectations on a regular basis.