Juan Ignacio Sanchez

Juan Ignacio Sanchez Email and Phone Number

Help Desk Analyst @ Atos
Buenos Aires Province, Argentina
Juan Ignacio Sanchez's Location
Buenos Aires Province, Argentina, Argentina
About Juan Ignacio Sanchez

Hello, I'm Juan! My professional journey has led me to be passionate about finding effective solutions in my work. I graduated as an Automotive Technician from "2 de Abril" Technical School and completed a course in PC repair and maintenance at CIL.Currently, I work as a help desk operator, providing first-level support through calls, emails, chat, and self-service to an electricity company. I manage requests and incidents using the JIRA tool, entirely remotely. Although I excel in this field, my focus expands to be open to various job opportunities.I am a person with adaptability, quick empirical learning, a strong focus on performing tasks, and responsibility. I am passionate about problem-solving and continuous learning.Currently, I am enrolled in the CBC at UBA for degrees in Biological Sciences and Architecture. Additionally, I am taking a basic English course at Speex.In my free time, I enjoy spending time in my garden and making repairs around my home.I have:- English A1- B1 Driver's License (I do not have my own vehicle)I am open and ready to embrace diverse opportunities that pique my curiosity, whether part-time or full-time (8 hours), 100% remote, or in a hybrid scheme.

Juan Ignacio Sanchez's Current Company Details
Atos

Atos

View
Help Desk Analyst
Buenos Aires Province, Argentina
Website:
atos.net
Employees:
85668
Juan Ignacio Sanchez Work Experience Details
  • Atos
    Help Desk Analyst
    Atos
    Buenos Aires Province, Argentina
  • Atos
    Service Desk Analyst
    Atos Sep 2023 - Present
    Argentina
    My role is to work as a first-level support agent for an energy services client.• Use of Azure, Exchange, Active Directory: Analysis and verification of assigned profiles. Confirmation of assigned licenses.• Reporting and handling of operational faults and issues with computer systems applications.• Escalation of issues related to telecommunications systems (Traffic, Saturation, Link Disconnection).• Phone, email, and Chat-Bot assistance for incidents, requests, and/or inquiries regarding various systems.• Use of ticketing tool (Jira) for case escalation and tracking.• Redirecting and mapping of printers.• Basic execution of scripts.• Use of Excel for creating pivot tables in case presentations.• Night and weekend shifts
  • Novatium Argentina Arl S.A
    Service Desk Analyst
    Novatium Argentina Arl S.A Mar 2023 - May 2023
    Monte Grande, Provincia De Buenos Aires, Argentina
    My role is to work as a first-level support agent for the main client: Correo Argentino (Argentine Mail).• Use of Azure, Exchange: Analysis and verification of assigned profiles. Confirmation of assigned licenses.• Reporting and handling of operational faults and issues with first-level monetary computer systems applications. (SAP, Mosaic, GYT, Track&Trace, Telegraphic System)• Escalation of issues related to telecommunications systems (Traffic, Saturation, Link Disconnection).• Phone and email assistance for technical problems on various systems.• Use of ticketing tools (HP, Service Manager) for case escalation and tracking.• Redirecting and mapping of printers.• Basic execution of scripts.• Use of Excel for creating pivot tables in case presentations
  • Interface
    Technical Installer
    Interface Sep 2022 - Mar 2023
    Provincia De Buenos Aires, Argentina
    • Leading a work team • Assembly and configuration of networks • Assembly of fiber optic cables • Problem resolution and analysis • Telephone assistance • Personnel training
  • Municipalidad De Lomas De Zamora Pcia. De Bs. As.
    Automotive Technician
    Municipalidad De Lomas De Zamora Pcia. De Bs. As. Aug 2019 - Nov 2019
    Gran Buenos Aires, Argentina
    • Customer reception • Vehicle diagnostics • Tire service, motorcycle mechanics, light and heavy-duty mechanics
  • Coto Cicsa
    Cashier
    Coto Cicsa Mar 2016 - Dec 2016
    Gran Buenos Aires, Argentina
    • Customer service • Cash management • Product restocking • Technical maintenance and hygiene of the place

Juan Ignacio Sanchez Education Details

  • Escuela De Educación Secundaria Técnica N°5
    Escuela De Educación Secundaria Técnica N°5 "2 De Abril"
    Técnico Automotriz
  • C.I.L (Centro Integral Lomas De Zamora)
    C.I.L (Centro Integral Lomas De Zamora)
    Técnico En Armado Y Reparación De Pc
  • Service Desk Institute,
    Service Desk Institute,
    Analista Service Desk

Frequently Asked Questions about Juan Ignacio Sanchez

What company does Juan Ignacio Sanchez work for?

Juan Ignacio Sanchez works for Atos

What is Juan Ignacio Sanchez's role at the current company?

Juan Ignacio Sanchez's current role is Help Desk Analyst.

What schools did Juan Ignacio Sanchez attend?

Juan Ignacio Sanchez attended Escuela De Educación Secundaria Técnica N°5 "2 De Abril", C.i.l (Centro Integral Lomas De Zamora), Service Desk Institute,.

Who are Juan Ignacio Sanchez's colleagues?

Juan Ignacio Sanchez's colleagues are Liz Natalia Peralta Servin, Steffen Bischoff, François Ivanova, Bhairavi Ponkshe, Agnaldo Mendes, João Fernando Arnosti, Jeffry Beurskens.

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