Jenny Franco Email and Phone Number

Oversee the day-to-day management of T&D, Talent Mgmt, Benefits Administration, Compensation and Human Resources administration. Work closely with operations and legal counsel on associate relation issues and provide guidance accordingly. Work with business partners to understand organizational needs and provide guidance and support to ensure business continuity. Work closely with President, CFO & COO to ensure all operational needs are aligned with Human Resources and companies business strategic plan.

A Licensed specialist helping baby boomers transition into new lives with ease and ensuring that their finances are secured and invested for a lifetime. Providing insight and education on the things that matter and help individuals and families live life with purpose, meaning and security.

Human Resources professional recognized for the ability to partner successfully with senior level executives and business partners to create process improvement, project management and training strengths to turnaround challenged divisions within an organization.CORE STRENGTHS • Customer—Centric Benefit Service Administrator• Compensation / Salary Administration Leader• Financial Acumen• Performance Management• Human Resources Generalist• HCM Partner in System Implementation, Configuration and Integration• Strategic Business Partner• Energetic HR Manager• Project Manager• Results Focused Customer Service Leader• Clear Thinker• Logical Problem Solver• Data Driven• Practical Thinker TECHNICAL SKILLSMicrosoft Office Suite; ADP PC / Payroll for Windows, ADP HRIS Software, Great Plains Dynamics; Ultimate - UltiPro Platform, configuring and integrating systems to meet organizational needs and maximize ROI Strong report writing skills using BI Cognos Bilingual.

Leader in vacation ownership industry, offers portfolio of comprehensive, turnkey, fee-based service resort management, financial services, and sales and marketing services on behalf of third parties. Connects 2K+ owners with 60+ Bluegreen resorts in 40+ popular destinations across continental US and Caribbean.Developed and implemented HRIS modules for HCM system and Learning Management System that reduce hiring process by 60%. LMS system provided hands-on training and resources that increased retention by 65% and decrease turnover by 35% 1st year. • Configured and implemented following modules for HCM system: Payroll / Human Resources, Onboarding, Performance Management, Compensation, Recruitment.• Configured and implemented Learning Management Application, SkillSoft to meet needs of business leaders and reduce turnover by providing learning tools to help workforce perform job duties for efficiently therefore reducing turnover by 35%.• Created process improvement interfaces for 3rd-party vendors allowing workforce to be utilized more effectively and reducing error ratio by 99.9%. • Improved operational service by scheduling various reports to be deployed weekly to leaders to analyze hires, terminations, commissions, and salaries ensuring budgets were on target. • Created interfaces and / or templates that were used to update associate salaries, job changes, supervisor changes minimizing data entry error and utilizing workforce more efficiently, reducing headcount from 4 to 2 resulting in savings of $70K.

Implementation of new HCM system helped improved onboarding by reduced hiring time process by 60% capturing all business needs electronically. • Configured module to meet company needs and capture all manual state required documents electronically.• Configured the performance and compensation modules improving and making process more efficient.• Developed procedures and user guides helping workforce utilize and navigate through HCM system.• Worked with team on creating numerous reports and Spec documents for numerous integrations to vendors.• Utilized consultative model providing leadership and vision engaging HR as strategic player with business segments.• Managed all special projects and other HR functions as deemed necessary such as acquisitions and new business.

Manager, Payroll &Human Resources Administration (2008 – 2010)Managed $565M multi-state payroll for associate base of 3.8K while managing Payroll and HR Administration department. Payroll team consisted of 6 payroll specialists 3 HR Administrators and a Scanner.• Reduced manual checks by 80% ensuring payroll captured all variable compensation earned. This allowed work flexibility, reducing turnover in payroll by 40%.• All 990s and 991s were filed timely incurring no penalties.• Trained decentralized locations on payroll compliance, overtime, FMLA, sick rules in various states.• Registered new acquired locations for Workers Comp, State and Local taxes.

Manager, Human Resources Administration (2006 – 2008)Provided human resources support to company with 5K+ associate base.• Managed HR administration department and supported 174+ decentralized HR sites in 38 states. • Utilized consultative model providing leadership and vision engaging HR as strategic player with business partners.• Collaborated with executive leaders and line management identifying and leading management changes throughout organization conducting WebNR’s, face-to-face training.• Provided monthly training to field managers to help adhere to department policies and procedures • Developed and conducted HR training sessions for all decentralized locations ensuring adherence and understanding to company guidelines, which reduced litigation matters by 35%. • Developed and conducted monthly associate orientations.

Provided human resources support for senior home health care facility located in 5 states for 1K employee base. • Established policies including telecommuting and flextime.• Developed and reviewed clinical job descriptions and appropriate compensation plans reducing turnover for high-demand positions.• Restructured corporate benefit programs resulting in improved employee satisfaction and competitive healthcare programs.• Created online orientation process saving organization $50K in travel expenses for out-of-state staff.• Participated in array of salary surveys maintaining equitability and leadership in home health care industry.