Juan Ramirez Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Los Angeles, California, United States

Take an integral part of a multidisciplinary Tier 3 team to identify focus areas, opportunities, and needs across all of IT's customers and global teamsJoin forces with regional IT teams to empower their workflows, and bring back the result into our shared ecosystemMaintain, troubleshoot, and optimize the company’s IT infrastructure, including hardware, software, and network componentsDesign, implement, maintain, and extend the build and automation ecosystem used by IT Operations globallyLead and contribute to cross-team architectural designs and standards on build and automation, and implement relevant tools, workflows, processes and systemsCollaborate with teams throughout Riot IT to leverage their expertise and solutions, and help shape the technical direction of Riot’s IT operationsInstall, configure, and maintain servers, storage systems, and other hardware componentsManage and maintain operating systems, applications, and security patchesMonitor and analyze system performance and recommend improvementsCollaborate with the network engineering team to maintain a secure and stable network environmentProvide support for access, desktops, laptops, printers, and mobile devicesManage SAAS software applications, including setup, configuration, and troubleshootingAutomate and streamline IT processes using scripting languages and automation toolsOversee Problem and Change Management processes across the IT department, including infrastructure and application teams, for all regionsEnsure compliance with company security policies and industry best practicesParticipate in project planning, testing, and implementationDocument IT procedures and processesProvide excellent customer service to internal clients

Los Angeles, California

Greater Los Angeles Area

Provide prompt help desk support, resolve problems to the end user's satisfaction, and ensure each employee receives excellent service at all times.Maintain inventory of all equipment, software, and software licenses.Manage Workstation setup and deployment for new employees using standard hardware, images, and software and perform timely hardware and software upgrades as required.Assist with onboarding and offboarding of users, including assigning users/computers to proper groups in Active Directory.Move computers, monitors, and associated equipment.Troubleshoot networking issues on wired and wireless networksTroubleshooting mobile devices and tablets.Support other office technology, such as televisions, projectors, video conference equipment etc.Day-to-day maintenance of computers, printers and other office equipment.Help resolve Mac desktop hardware and software issues; Experienced in common applications, Microsoft Office, Adobe Creative Suite, Final Cut, etc.Utilize and maintain the help desk tracking system, ensuring accurate and complete logging of all incidents/service requests (currently Spiceworks), and process tickets assigned to the queue on a first-in/first out basis.Maintain backup and restore systems using Archiware, second tier clone backups and tape archives.Coordinate with vendors to assist with higher level solutions and repairs.Support Google Apps for Business.

Apple

DescriptionAs a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Apple's service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.ResponsibilitiesRepairing and troubleshooting Mac OSX and iOS devices.Providing positive solutions and options to customers visiting the Genius Bar in a timely manner.Mentor store by providing positive and constructive feedback.Collaborate with peers to find creative solutions to challenging problems.

Staples

The Tech Sales Supervisor is responsible for selling technology products and services to Staples’ customers. This individual also acts as the team lead within the department – driving computing sales, training and coaching team members on selling techniques, and inspiring other team members through positive attitude and behaviors. The Tech Sales Supervisor must have excellent communication skills including listening and gaining a thorough understanding of customers’ needs in order to offer them the best solution.

Staples

The Certified Tech is responsible for maintaining an Inspired Selling culture in the EasyTech department that is committed to offering every customer a total solution for his/her tech needs. The Certified Tech is responsible for ensuring the EasyTech department achieves key metrics, including profitable sales and margin, and customer satisfaction (including TSat). An important focus of this role is to grow our EasyTech business both in the store as well as on- site. The Certified Tech must have technical skills and knowledge and will be required to repair computers as well as perform technical and system diagnostics and upgrades as needed.